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Careers at AC&C

At AC&C, our strength is our staff. We offer a wide variety of career opportunities, from entry to supervisory levels. We take great pride in hiring qualified applicants for the very important jobs available at AC&C. Listed below are Job Opportunities currently available. Please click on the Job Title to see the Descriptions and Qualifications.

Apply for an AC&C Job Posting:

To apply for any of our positions below, please print and fill-out our Job Application and mail, fax or scan and e-mail the completed application along with your resume and cover letter to:

Animal Care & Control of NYC
Attn: Human Resources
11 Park Place, Suite 805
New York, NY 10007
Fax: 212.341.3039
E-mail: hr@nycacc.org


Job Opportunities

Admissions Counselor - Bronx Pet Receiving Center, Queens Pet Receiving Center, Brooklyn and Staten Island Animal Care Centers

Definition: Under the direction of the Admissions Supervisor, the Admissions Counselor provides a high level of counseling and interaction with individuals turning in animals to AC&C Care Centers. Helps maintain the human animal bond by working to prevent surrenders and works to minimize length of stay by compiling a comprehensive animal profile to help direct placement efforts, or by diverting intakes entirely.

Examples of Duties and Responsibilities:

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.
  • Maintain surrender appointment schedule.
  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.
  • Through counseling, determine if prevention or deferment of admission is possible with additional support.
  • Manage use of AC&C surrender prevention support resources at the direction of supervisor.
  • Keep supervisor informed of support resource supplies and needs.
  • Collaborate with AC&C partner organizations to provide support beyond what AC&C can provide.
  • Collaborate with AC&C adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.
  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.
  • Bilingual in Spanish, strongly preferred.
  • At least one of the following:
    • Minimum one year experience performing behavior assessments, animal training, or other enrichment activities.
    • Minimum one year experience in a veterinary setting, assessing health status, providing vaccinations, etc.
    • Minimum one year in a heavy counseling or customer service/social service oriented role.             

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. Ability to suspend personal judgment and to be creative and solution oriented when dealing with customers. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Admissions Supervisor

Overtime: This is a non-union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Adoption Counselor- Brooklyn Animal Care Center

Definition: Promote public adoption of animals at all AC&C adoption locations or events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Provide with enthusiasm and based on knowledge of AC&C’s policies and adoption process.

Examples of Duties and Responsibilities:

  • Actively reach out to and interact with prospective adopters to find out what they are looking for in a pet.
  • Escort clients to view animals available for adoption.
  • Physically handle and show animals available for adoption.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Interact with and get to know available animals in order to provide information and make the best possible matches.
  • Review adoption applications, interview prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep record of positive adoption stories.
  • Identify the needs of each animal and convey their care requirement to adopters; i.e., long-haired dogs require frequent grooming, etc.
  • Perform reference checks as needed.
  • Understand, adhere to and enforce AC&C policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Work with Adoption Outreach Liaison to identify appropriate animals for offsite events.
  • Attend and prepare for offsite adoption events and act as liaison for offsite locations at events as needed.
  • Work as a team player within the organization, including with fellow internal placement staff members, AC&C volunteers and partners.
  • Other duties as assigned.

Qualifications and Required Skills:

  • Minimum one year customer service experience preferably with an animal welfare organization.
  • Minimum one year experience within an animal shelter.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.
  • Valid NYS Driver's License.              

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Adoption Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Adoption Counselor – Off-Site and Care Center

Definition: Promote public adoption of animals at AC&C off-site adoption events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Provide with enthusiasm and based on knowledge of AC&C’s policies and adoption process.

Examples of Duties and Responsibilities:

  • Provide customer service and adoption counseling to prospective adopters and members of the public inside of the Care Centers and at off-site events.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Review adoption applications, interview prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep record of positive adoption stories.
  • Perform reference checks as needed.
  • Understand, adhere to and enforce AC&C policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Assist in identifying appropriate animals for off-site adoption, outreach, and media opportunities. 
  • Assist with coordination of logistics for animals attending events including scheduling behavior assessments, medical, and transport.
  • Secure appropriate photographs of animals for foster and events.
  • Assist with preparing Mobile Adoption Center (MAC) for events and cleaning MAC after events
  • Work as a team player within the organization, including with fellow internal placement staff members, AC&C volunteers and partners.
  • Other duties as assigned.

Qualifications and Required Skills:

  • Minimum one-year customer service experience preferably with an animal welfare organization.
  • This position does require working weekends.
  • Minimum one-year experience with animals.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.
  • Valid NYS Driver's License and the ability to drive a 26ft mobile adoption vehicle.              

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Adoption Manager

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Adoption Outreach Coordinator

Definition: The Adoption Outreach Coordinator is responsible for identifying and coordinating animals for adoption, media and outreach events.  This position oversees adoption events, working with adopters and volunteers.

Examples of Duties and Responsibilities:

  • Identify appropriate animals for off-site adoption, outreach, and media opportunities, including weekly adoption flyer.  Work with Adoption Manager to finalize selections.
  • Coordinate all logistics for selected animals including scheduling behavior assessments, medical, and transport, and securing appropriate photographs for promotion.
  • Work with the Foster Supervisor to secure foster placement for animals as needed for media/event opportunities.
  • Prepare Mobile Adoption Center (MAC) for each event. Clean and restock following each event.
  • Provide customer service and adoption counseling to prospective adopters and members of the public at MAC events.
  • Supervise and provide training for volunteers at MAC events.
  • Communicate with all care center departments regarding transportation, medical, behavior and overall placement for media/event animals before and after event.
  • Document in Chameleon all relevant information about animals involved in media/events.
  • Update kennel cards before and after event.
  • Process off-site adoption paperwork at event and upon return to care center.  This includes Closing animal records, entering microchip information, processing payments and donations, etc.
  • Complete Adoption Event Checklist for each event and scan to Senior Manager, Program Operations, at end of day for each event.
  • Follow up with MAC and media adopters and share information with Communications staff, Adoption Manager and Senior Manager, Program Operations.
  • Review, follow up and approve adoption applications for media animals.
  • Perform additional tasks as assigned.
  • Represent AC&C as assigned.

Qualifications and Required Skills:

  • Minimum two years of customer service experience within an animal shelter.
  • Minimum one year experience in an animal placement position.
  • Bachelor’s degree preferred.
  • Proficiency in Microsoft Outlook, Excel and Word; capable of learning shelter software.
  • Ability to multi-task and remain organized.
  • Strong verbal and written communication skills.
  • New York State Driver’s License; ability and comfort driving 26 foot mobile adoption vehicle.             

Work Environment: Position requires local travel amongst AC&C locations and events. Candidate must have ability to work in an animal facility where euthanasia is performed. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Adoption Manager

Overtime: This is a non-union position and is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Adoption Supervisor

Definition: Provide leadership and direction for the adoption program and staff.  Consistently demonstrate the highest degree of professionalism and represent Animal Care & Control of NYC (AC&C) effectively while maintaining confidentiality as required.

Examples of Duties and Responsibilities:

  • Supervise day-to-day activities of adoption program, as well as participate in short and long term strategic planning for program.
  • Provide daily supervision of adoption counseling staff.  
  • Run daily adoption pending reports and assign follow-ups as needed.
  • Collaborate with Adoption Manager to create and implement promotions geared to increasing visibility and adoptions.
  • Oversee volunteer team making follow up calls to adopters. 
  • Work daily with animals of varying size and temperament, handling individual animals in a safe, humane, caring and respectful manner.
  • Ensure high quality of customer service to public during adoption process.
  • Familiarize with animals in adoption via Chameleon and direct interaction.
  • Provide adoption counseling as needed.
  • Mentor and assist adoption counselors and volunteers with challenging situations including resolving customer grievances.
  • Review adoptions and provide feedback and training to staff.
  • Supervise responses and maintenance to the adoption email account.
  • Communicate effectively with staff in other departments to ensure timely and appropriate transfer of animals to adoptions.
  • Develop, implement and monitor staff schedules and daily attendance records.  Review time and attendance database and complete staff payroll.  Establish, monitor, and measure staff performance goals.
  • Participate in adoption staff hiring, evaluations, and disciplinary action in cooperation with Adoption Manager.
  • Plan, conduct, document and reinforce staff training as related to organizational policies and procedures.
  • Maintain an inventory of supplies and generate purchase order requests as needed.
  • Participate in daily walk through of care centers as needed.
  • Assist  Adoption Manager with staffing of mobile events as needed.
  • Attend and represent AC&C at external meetings, events and presentations including public speaking and media appearances.
  • Provide coverage for adoption staff as needed.
  • Other duties as assigned by Adoption Manager.

Qualifications and Required Skills:

  • College degree preferred, High School diploma required.
  • Minimum of two years management/supervisory experience, or suitable related experience in customer service.
  • Minimum of two years experience working with animals in a shelter, kennel or veterinary hospital.
  • Must possess excellent customer service, people and organizational skills.
  • Must be able to communicate well both verbally and in writing.
  • Computer literacy in Microsoft Office Word, Outlook and Excel.
  • Animal computer software experience preferred.
  • Reliability, high level of integrity, professionalism and punctuality.
  • Ability to lift a minimum of 40LB.
  • Valid and current NYS Driver's License.

Work Environment: Position requires local travel amongst AC&C locations as well as throughout NYC for mobile adoption events. Candidate must have ability to work in an animal facility where euthanasia is performed. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Adoption Manager

Overtime: This position is not eligible for overtime

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Officer

Definition: Under the direction of the Supervisors and Manager, the Animal Care Officer provides a high standard of animal care to ensure the welfare of animals at the AC&C Care Centers. Creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels, and providing exercise and socialization.

Examples of Duties and Responsibilities:

  • Maintain a  high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.
  • Properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to AC&C policy and procedure. Bathe or clean animals immediately if they become soiled.
  • Exercise and socialize with animals on a regular basis while abiding to AC&C’s dog walking program.
  • Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.
  • Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.
  • As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
  • Conduct Lost and Found tours with members of the public.
  • Be knowledgeable and conversational on AC&C policies and common animal welfare practices.
  • Provide excellent customer service to individuals utilizing AC&C services.
  • Work cooperatively with AC&C volunteers and partners.
  • Process animal intakes as needed.
  • Perform other duties as assigned.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum one year of animal care experience.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Supervisors and Manager.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Officer – Customer Care

Definition: The Animal Care Officer – Customer Care is responsible for providing professional, high-quality customer service and effectively interacting with customers in a friendly manner.  Provide information about our services and processes, including animal intake, adoption, administration of fees, legal requirements, health and behavior of animals at AC&C with a highly developed sense of integrity and commitment to customer satisfaction. Assist in resolving customer complaints promptly by working with the internal staff and management while acting on the principle that the customer comes first.

Examples of Duties and Responsibilities:

  • Interact with the public by phone and in-person to answer question promptly and accurately about AC&C’s services.
  • Perform clerical duties, including answering a multi-line phone, filing and record maintenance.
  • Effectively communicate to customers – informing of policy concerning intakes, adoptions, euthanasia, and relinquishment process.
  • Accurately perform Lost/Found checks and conduct phone calls to track possible owners.
  • Knowledge of return to owner procedures, intake process, including police intake, Department of Health intake/bite cases, and applicable fees.
  • Accurate data entry, including closing all intake records of animals that have left the facility each day.
  • Ensure accurate completion of various transactions, paperwork and procedures, collect monies, and proper identification.
  • Maintain cash drawers and perform end-of –day cash reconciliations.
  • Properly scan animals for microchip when necessary.
  • Check off surgery to-do list against surgery packets made at end of business day.
  • Maintain an orderly, presentable and clean work environment.
  • Work cooperatively with AC&C volunteers and partners.
  • Assist other departments with additional duties as assigned.

Qualifications and Required Skills:

  • High school diploma or GED.
  • Minimum one year work experience in the customer service field, with clerical and/or administrative experience.
  • Must have experience with multi-line phones.
  • Experience with data entry, preferably Chameleon, or similar animal shelter software.
  • Experience in animal shelter preferred.
  • Must be familiar with canine and feline breeds and descriptions.
  • Excellent written and verbal communication skills; bilingual a plus.

Work Environment: While performing the duties of the job, the employee is regularly exposed t: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and  odors or airborne particles including animal fur and toxic chemicals.

Must be able to work flexible shifts as deemed necessary by operations. The employee will have extended periods of sitting and standing. Must be able to lift up to  35 lbs.

Reports to: Customer Care Supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Control Officer

Definition: Under the supervision of the Field Supervisor, provide animal control and rescue through field assignments.  Respond to calls in field, drive vehicle safely throughout five boroughs or other areas transporting and impounding animals, and educate public on animal related issues as part of field call.

Examples of Duties and Responsibilities:

  • Drive vehicle in a safe manner
  • Handle various species of animals humanely
  • Respond to field calls/transport requests in order of priority
  • Clean/disinfect vehicles, cages, equipment
  • Conduct intake of animals in shelter computer system
  • Communicate AC&C policies/procedures to public and other agencies
  • Complete necessary written reports concisely and in a timely manner
  • Initiate animal cruelty investigations as needed
  • Respond to disaster related calls
  • Work cooperatively with AC&C volunteers and partners
  • Perform other duties as assigned

Qualifications and Required Skills:

  • Possess and maintain a valid NYS Drivers License in good standing
  • Good verbal/written communication skills and basic computer skills
  • High School Diploma
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area
  • Ability to use GPS, read maps, prioritize field calls
  • Must be able to lift a minimum of 50 lbs
  • Must be able to capture and restrain animals ranging in weight greater than 100 lbs
  • Must be able to handle animals of various species; including, but not limited to reptiles, birds, rabbits, primates
  • Must be able to work On Call after hours

Work Environment: Majority of hours will be spent alone in vehicle driving and in the field responding calmly to calls from the public and diffusing emotional and stressful situations.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds and capture and restrain animals ranging in weight greater than 100 pounds.

Reports to: Assistant Director of Operations

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Canine Behavior Assessor - Brooklyn Animal Care Center

Definition: Evaluate and assist with the determination of canine behavior while in AC&C’s care through SAFER assessments and other behavioral tools.

Examples of Duties and Responsibilities:

  • Perform SAFER assessments in accordance with SAFER guidelines
  • Review and evaluate all behavior information available on dogs to accurately determine behavior status in accordance with AC&C’s Placement Policy
  • Videotape and upload videos of all assessments performed
  • Accurately and  thoroughly enter   assessments into Chameleon database
  • Communicate concerns regarding any animals that may be of danger to staff and the general public
  • Adhere to all safety guidelines to minimize incidents of aggression.   This  includes determining if an assessment is not possible due to safety concerns and/or animal stress level
  • Maintain supply inventory and request additional supplies when needed
  • Perform follow-up and further investigation of behavior concerns noted during SAFER, including additional dog-to-dog interactions
  • Other duties as assigned by supervisor

Qualifications and Required Skills:

  • Familiarity and understanding of SAFER and of in-shelter behavior assessments strongly preferred
  • SAFER certification and previous performance of or assistance with SAFER assessments highly regarded
  • Two years of animal handling within a shelter
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database
  • Very strong  oral and written communication skills
  • Extensive knowledge of breeds and their association with specific behaviors
  • High School Diploma or GED
  • Valid NYS Driver’s License preferred

Work Environment: The Behavior Assessor must be able to handle dogs  of all breeds and sizes and of various temperaments in a calm, non-threatening mannerWhile performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Frequent driving between facilities is required.  Must be able to lift and move up to 50 pounds.

Reports to: Behavior Supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Development Services Associate

Definition: The Development Services Associate will maintain an effective infrastructure to support the Development Department, specifically donor and prospect data management in Raiser’s Edge. She/he will ensure the proper acceptance, recording, processing and acknowledgment of gifts, grants and pledges; assist with direct mail and e-solicitations, and monitor donor stewardship and recognition activities. The incumbent will maintain relevant information about individual, corporate, foundation and government funders, AC&C monthly giving program, honorary and memorial gifts, bequests, matching gifts and in-kind donations. The Associate will prepare mail merges, reports and lists, process cash, checks and credit card donations; prepare deposits and ensure that information is correct and current. He/she will work independently and as a team member, helping to organize and participating in special events and other fundraising activities.

Examples of Duties and Responsibilities:

  • Perform all donor and prospect data entry and manage the proper acceptance, recording, processing and acknowledgment of gifts, grants, pledges in Raiser’s Edge.
  • Assist with direct mail and e-solicitations; process daily donations (checks, cash, credit cards and in-kind), prepare deposits and scan pertinent information into RE to maintain up-to-date, comprehensive and precise donor records.
  • Participate in research to develop detailed biographical profiles on major donors and prospects; maintain and utilize a system for collecting and managing information about individual, corporate, foundation and government funders.
  • Manage RE systems for coding and tracking constituent information, entering data using imports and batches and outputting data using queries, exports and reports; supervise list creation; run basic and advanced reports.
  • Provide administrative support to Development Department, preparing correspondence, answering inquiries, filing, scanning, copying, ordering supplies and other projects and duties as assigned.

Qualifications and Required Skills:

  • Minimum of two years’ experience in a development office with advanced-level proficiency in a variety of databases, specifically Raiser’s Edge and MS Office, and the ability to learn new software.
  • Experience with direct-mail, online, mobile, social and major gift fundraising practices.
  • Must have excellent organizational skills and meticulous attention to detail; capable of prioritizing projects, meeting deadlines and multi-tasking in a fast paced environment.
  • Ability to handle confidential information with discretion and integrity.
  • Knowledge of and passion for the issues facing the animal sheltering community.

Work Environment: Ability to work in an office environment, at offsite venues including fundraising events and occasionally at the shelters. May have to work evenings and early mornings

Reports to: Director of Development

Overtime: This is a non-union position and is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Enrichment Facilitator – Manhattan & Brooklyn Animal Care Centers

Definition: Provide behavioral enrichment to the animals in Animal Care and Control of New York City’s (AC&C) care; including exercise, behavioral enrichment, and basic training; to provide mental stimulation promoting health and well being.

Examples of Duties and Responsibilities:

  • Work with the Enrichment and Staff Training Supervisor to maintain and support programs that provide behavioral enrichment, exercise and care for the animals at AC&C.  Enriching animals at our care centers through walking, play and with the use of toys.
  • Implement enrichment plans for animals at the care centers as designated by the Enrichment and Staff Training Supervisor.
  • Provide toys, bedding, and other enrichment supplies for animals, as appropriate.
  • In conjunction with enrichment plans, teach basic manners during exercise and in the kennel as appropriate.
  • Work with the behavior staff, animal care staff, and volunteers to identify particular animals that are shy, have been with AC&C for a long time and/or need special attention.
  • Work with Enrichment and Staff Training Supervisor and Enrichment Coordinator to create and implement an individualize enrichment plan for priority animals.
  • Work with Canine Behavior Assessors and Assistants to coordinate walking of dogs prior to their assessments.
  • Keep accurate written records to identify what was done each day for each animal and to monitor the plan. Update records and observation logs as new information becomes available. Communicate findings with the Enrichment and Staff Training Supervisor.
  • Write and monitor bios for animals to assist with educating the staff, volunteers and public about the animals, as needed
  • Clean up after animals. This includes picking up after the dog during a walk and spot cleaning of kennels as needed.
  • Work with all ACC staff to identify medical, care, and placement needs for the animals. This includes medical, grooming, and behavioral issues identified while providing enrichment.
  • Other duties as assigned.

Qualifications and Required Skills:

  • One year of experience with animals in a shelter, zoo, veterinary, or private training setting.
  • Must be able to handle all types and breeds of cats and dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
  • Must  have strong interpersonal skills.
  • Position requires an individual who is able to physically walk distances.
  • High School Diploma or GED required.

Work Environment: Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Must be able to lift and move up to 75 pounds.

Reports to: Enrichment and Staff Training Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Feline Behavior Assessor – Brooklyn Care Center

Definition: Evaluate and assist with the determination of feline behavior while in Animal Care & Control of NYC’s (AC&C) care through approved assessment and behavior tools.  Provide behavioral enrichment and stimulation in an effort to keep our cats happy and healthy.

Examples of Duties and Responsibilities:

  • Perform behavior assessments in accordance with AC&C’s Placement Policy.
  • Work with the Assessment Coordinator and Behavior and Enrichment Manager  to develop, maintain, and support a program that provides assessments, behavioral enrichment, monitoring, and care for the cats at AC&C. 
  • Work with the Enrichment Coordinator and Feline Enrichment Facilitator to implement enrichment plans for cats in the building as appropriate.
  • Monitor cats for behavioral improvement and suggest cats needing additional assistance to acclimate.
  • Convey behavior assessment results and incorporate findings into AC&C behavior rating system accurately and legibly. Work to improve the evaluation process and the written behavior entries.
  • Clean up after cats as needed, including spot and full cleaning of kennels.
  • Work with all AC&C staff to identify medical, care, and placement needs for the animals. This includes medical, grooming, and behavioral issues identified while interacting.
  • Work with AC&C New Hope staff on placement of cats.
  • Assist the Foster Supervisor with identification of animals for offsite and media opportunities and attend events as needed.
  • Speak to and educate members of the public regarding animal issues during adoptions and reclaims.
  • Work cooperatively with AC&C volunteers and partners.
  • Other duties as assigned

Qualifications and Required Skills:

  • Two or more years experience working with cats and a good knowledge of cat behavior and handling
  • Must have a genuine love and respect for animals and their welfare
  • Must be able to handle/lift all types of cats with varying behaviors and energy levels and be comfortable approaching cats demonstrating aggressive behaviors
  • Strong interpersonal, verbal and written communication skills.
  • Proficient with Microsoft Outlook, Excel and Word, and ability to learn animal software
  • High School Diploma or GED required

Work Environment:

The Feline Behavior Assessor must be able to handle felines of all breeds and sizes and of various temperaments in a calm, non-threatening manner. Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud.  Must be able to lift and move up to 50 pounds.

Reports to: Behavior and Enrichment Manager

Overtime:This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Foster Program Liaison

DEFINITION
The Foster Program Liaison is responsible for providing support to both the foster program and off-site adoption events. 

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

  • Recruit new foster volunteers through orientations, interviews, and training.
  • Coordination of transportation of foster animals to foster volunteers, between care centers, and to adoption events.
  • Provide support to foster volunteers to ensure all their needs are being met. This includes: answering questions, providing support for behavioral issues, following up with medical concerns, and handling other issues that may arise.  Communicate information to Foster Supervisor.
  • Coordinate with medical department to make sure foster animals leave the care center with appropriate vaccines and treatment plans, schedule follow up vet appointments, and assist with handling animals when appropriate.
  • Assist Foster Supervisor with management of foster volunteer database
  • Assist with the preparation of the Foster Newsletter. This includes: providing tips for animal care, answering frequently asked questions, and updating all foster volunteers with news about the program.
  • Assist in identifying appropriate foster animals for off-site adoption, outreach, and media opportunities. 
  • Coordinate logistics for foster animals attending events including scheduling behavior assessments, medical, and transport.   
  • Secure appropriate photographs of animals for foster and events.
  • Prepare paperwork for adoption packages for foster animals.
  • Attend MAC events as needed. Provide customer service and adoption counseling to prospective adopters and members of the public. Oversee volunteers at events.
  • Perform additional tasks as assigned.
  • Represent AC&C as assigned.

SKILLS AND REQUIREMENTS:

  • One year experience in animal welfare preferred.
  • High School Diploma or GED. 
  • Proficiency in Microsoft Outlook, Excel and Word; capable of learning shelter software.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Ability to multi-task and remain organized.
  • Strong verbal and written communication skills.

WORK ENVIRONMENT

This position will work from both the Manhattan and Brooklyn Care Centers.  Position requires local travel amongst AC&C locations and events. Candidate must have ability to work in an animal facility where euthanasia is performed.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

REPORTS TO:  Foster Supervisor

OVERTIME: This is a non-union position and is eligible for overtime.

Apply for this position.

Licensed Veterinary Technician - Manhattan & Brooklyn Animal Care Centers

Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Handle, restrain and triage all animals entering shelter.
  • Medicate orally, SQ and IM as directed by the staff veterinarian.
  • Prepare animals for and assist in surgery.
  • Administration and monitoring of anesthesia.
  • Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing.
  • Implantation of microchips.
  • Take and develop radiographs.
  • Perform Euthanasia.
  • Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy.
  • Maintain accurate and complete medical records, including computer data entry.
  • Assist in the documentation of cruelty cases.
  • Assist in performance of necropsy, as needed.
  • Cleaning of medical areas, kennels and cages as needed.
  • Maintain medical equipment.
  • Aging, sexing, and accurate breed identification.
  • Other job duties as assigned by the lead veterinary technician or veterinarian.

Qualifications and Required Skills:

  • Must be 21 years of age or older.
  • Associates or bachelor's degree in veterinary technology, or foreign equivalent recognized by NYS.
  • Licensure in NYS to practice veterinary technology.
  • Previous experience working in shelters preferred but not required.
  • Eligibility for and willingness to apply for euthanasia technician certification.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have NYS driver's license.
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Staff Veterinarian and Lead Veterinary Technician.

Overtime: This position is eligible for overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Lost and Found Liaison

Definition:This position is responsible for overseeing AC&C’s internal lost and found process and working collaboratively with supporting agencies that attempt to make matches on our behalf.

Examples of Duties and Responsibilities:

  • Monitor Lost & Found Chameleon alerts to determine which animals require investigation; follow up as necessary.
  • Provide quality assurance review of records to ensure that crossing field information is complete and accurate; work with relevant supervisors to address noted issues.
  • Perform Lost & Found searches in Chameleon to determine possible matches.
  • Create Lost & Found reports for clients who cannot do so themselves.
  • Assist clients with navigating the AC&C L&F process and other NYC resources that may be appropriate for them.
  • Counsel clients on best practices and practical approaches to finding a lost pet or reuniting a found one with its owner.
  • Update records based on feedback from outside agencies performing L&F searches on our behalf.
  • Communicate regularly with L&F personnel at partnering agencies.
  • Facilitate identification of AC&C animals who may have been transferred offsite prior to the end of any holding periods.
  • Work with all AC&C centers to ensure that the required L&F materials are on hand and updated as needed.
  • Provide L&F training to AC&C staff to better serve walk in clients.
  • Perform L&F walk-throughs when able.
  • Audit current practices, working to identify areas of improvement.
  • Alert media personnel of any potentially compelling reunification stories we may want to promote.
  • Ensure high quality of customer service to public during client interactions.
  • Order and maintain appropriate inventory of program supplies and materials.
  • Other duties as assigned by Senior Management.

Qualifications and Required Skills:

  • College degree preferred, High School diploma required.
  • Minimum of two years suitable related experience in customer service.
  • Minimum of two years experience working with animals in a shelter, kennel or veterinary hospital.
  • Must possess excellent customer service, people and organizational skills.
  • Must be able to communication well both verbally and in writing.
  • Computer literacy in Microsoft Office Word, Outlook and Excel.
  • Animal computer software experience preferred.
  • Reliability, high level of integrity, professionalism and punctuality.

Work Environment:Position requires local travel amongst AC&C location in five boroughs. Candidate must have ability to work in an animal facility where euthanasia is performed. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Client Services Manager

Overtime: This is a non-union position and is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

New Hope Coordinator

Definition: The New Hope Coordinator will be responsible for overseeing specific New Hope related projects, as well as actively participating in placement of animals with partner organizations.

Examples of Duties and Responsibilities:

  • Coordinate kitten placement activities during kitten season including overseeing placement with a partner nursery program.  This includes communication with all AC&C locations on kitten intakes, scheduling transport for placed kittens, and maintaining and updating records in an accurate and timely manner.
  • Assist supervisor in processing new partner applications including review, reference checks and site visits.
  • Perform regular audits of placed animals to ensure integrity of program.
  • Assist supervisor in collecting and organizing follow up information on animals placed with New Hope Partners.
  • Cultivate and maintain a positive working relationship with all New Hope Partners.
  • Update and maintain current contact information on New Hope partners in various formats including updating AC&C website and partner contact lists.
  • Ensure accuracy and timely update of New Hope records.
  • Prioritize animals for placement including conducting rounds of care centers.
  • Ensure inquiries are followed up on in a timely manner.
  • Assist New Hope Liaisons with daily responsibilities as needed.
  • Work cooperatively with AC&C volunteers and partners.
  • Other duties, as assigned by supervisor.

Qualifications and Required Skills:

  • Two years of experience working with animals preferred.
  • Minimum 2 years of Customer Service experience preferred.
  • Position requires local travel amongst AC&C care center and headquarters locations in Brooklyn, Manhattan and Staten Island.
  • Ability to communicate information clearly and thoroughly.
  • Ability to remain calm and pleasant even in stressful situations.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.

Work Environment:

Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of AC&C Partners at all times.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 25 pounds.

Position requires local travel amongst AC&C care center locations in Brooklyn, Manhattan and Staten Island.

Reports to: New Hope Supervisor

Overtime: This position is exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Apply for this position.

New Hope Liaison - Brooklyn Animal Care Center

Definition: Review, select and place companion animals as well as exotic animals that are surrendered to the AC&C. Build and maintain relationships with animal welfare adoption partners.

Examples of Duties and Responsibilities:

  • Cultivate relationships with New Hope Partners and ensure compliance with New Hope protocols.  Communication via phone, e-mail, and in-person visits to shelter.
  • Prioritize animals for placement.  Coordinate with other departments to identify priorities.
  • Document, review and relay information to New Hope Partners as deemed necessary and appropriate.
  • Ensure the integrity of all documents, including but not limited to New Hope contracts, medical/behavioral records, etc.
  • Place phone calls to appropriate New Hope Partners for potential placements.
  • Consistent and timely follow-up on all potential placements.
  • Request and coordinate transports.
  • Act as a liaison for animals in the shelter’s care, with other departments,  New Hope partners, and external partners (transport, vet hospitals, etc.).
  • Review and update New Hope Partner placements daily and ensure timely follow up.
  • Identify and mark animals that have been placed with New Hope Partners.
  • Set-up animals internally and externally for spay/neuter appointments.
  • Attend offsite, after-hour New Hope functions, as needed.
  • Work cooperatively with AC&C volunteers and partners.
  • Other duties, as assigned by supervisor.

Qualifications and Required Skills:

  • Minimum 2 years placement experience working with animals.
  • Minimum 2 years of Customer Service experience preferred.
  • Ability to communicate information clearly and thoroughly.
  • Ability to remain calm and pleasant even in stressful situations.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • Ability to work at other care centers if needed.
  • High School Diploma or GED.

Work Environment:

Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of AC&C Partners at all times.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 25 pounds.

Reports to: New Hope Supervisor

Overtime:This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Apply for this position.

Overnight Supervisor - Brooklyn

Definition:This position is responsible for the after-hours supervision and oversight of shelter operations and staff at the Brooklyn Care Center. The Overnight Supervisor ensures humane treatment and handling of all animals, maintains a high standard for both animal care and customer care, while ensuring compliance of policies and procedures.

Examples of Duties and Responsibilities:

    Animal Sheltering:

  • Ensure the cleanliness of kennels, basic animal care, and animal handling is provided for according to the highest and most humane standards of care and according to AC&C policy. Identify any medical concerns and alert the medical department for prompt attention.
  • Conduct nightly rounds to ensure appropriate care of all animal needs are met accordingly.
  •  Monitor, review and facilitate animal placement options and plans. Generate the at-risk list, when assigned by the Care Center Manager and ensure that all animal placement options have been reviewed prior to being placed on the at-risk list. Work continuously with New Hope partners as needed.
  • Work closely with the Medical Department staff in regards to the identification of sick animals as well as the initiation of medical care in both emergencies and non-emergencies.
  • Human Resources:

  • Provide daily supervision of all assigned Care Center staff. Establish, monitor and measure staff performance goals and provide performance evaluations. Develop and maintain efficient and accurate Care Center Staff daily work schedules, overtime, leave requests, time and attendance reports. Review and complete Care Center payroll records.   Participate in hiring, evaluations and disciplinary action in cooperation with Care Center Manager.
  • Plan, conduct, document and reinforce staff training related to organizational policies and procedures, not excluding customer and animal care.
  • Facilities:

  • Ensure that Care Center has adequate supplies and inventory required to provide animal care and housing. Advise the animal care supervisor  of listing supply need. Ensure all inventory is used and working properly and housed safely.
  • Review facility and safety needs and report challenges and repairs as needed. Ensure a safe environment for staff, volunteers and customers.
  • Customer Care:

  • Oversee nightly Customer Care Department functions and staff including, customer service and follow-ups. Financial transactions include cash handling and daily closing procedures. Ensure the highest quality of customer service both in person and via phone by addressing customer needs and emergencies in a kind and compassionate manner. Ensure data entry accuracy and integrity in our computer database. Ensure complete and accurate memos are placed, read and followed up on.
  • Work cooperatively with Shelter Management Team, Senior Manager-Shelter Operations and Director of Operations on the effective daily operation of the Care Centers.
  • In absence of Care Center Manager, assume all operational responsibilities in managing the Care Center as assigned.
  • Other duties as assigned by Care Center Manager, Senior Manager-Shelter Operations or Director of Operations.

Qualifications and Required Skills:

  • High school diploma required. College degree preferred.
  • Minimum of one year Customer supervisory experience and suitable related experience in the shelter animal care and housing.
  • Ability to communicate both verbally and in writing, in a clear, accurate and concise manner; bilingual is a plus.
  • Basic working knowledge of animal shelter policies and applicable laws/regulations preferred.
  • Computer Literacy in Office Word, Outlook and Excel
  • Animal computer software experience preferred
  • Reliability, high level of integrity, professionalism and punctuality
  • Valid and current NYS Driver’s License
  • Ability to lift 50 pounds
  • Responsible for being available on call when assigned by Animal Care Center Manager and must be willing to work rotate shifts, holidays and work at least one weekend shift.

Work Environment:

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud. Ability to work in an animal care facility where euthanasia is performed is also essential.  May require local travel to other AC&C facilities throughout the five boroughs of NY. Ability to work in an animal care facility where euthanasia is performed.

Reports to: Care Center Manager

Overtime:This position is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Overnight Supervisor - Manhattan

Definition: This position is responsible for the after-hours supervision and oversight of shelter operations and staff at the Manhattan Care Center.  The Overnight Supervisor ensures humane treatment and handling of all animals, maintains a high standard for both animal care and customer care, while ensuring compliance of policies and procedures.

Examples of Duties and Responsibilities:

    Animal Sheltering:

  • Ensure the cleanliness of kennels, basic animal care, and animal handling is provided for according to the highest and most humane standards of care and according to AC&C policy.  Identifies any medical concerns and alerts the medical department for prompt attention.
  • Conduct nightly rounds to ensure appropriate care of all animal needs are met accordingly
  •  Monitor, review and facilitate animal placement options and plans. Generates the at-risk list, when assigned by Care Center Manager and ensures that all animals’ placement options have been reviewed prior to being placed on the at-risk list.  Work with New Hope partners as needed.
  • Work closely with the Medical Department staff in regards to the identification of sick animals as well as the initiation of medical care in both emergencies and non-emergencies.
  • Human Resources:

  • Provide daily supervision of all assigned Care Center staff. Establish, monitor and measure staff performance goals and provide performance evaluations. Develop and maintain efficient and accurate Care Center Staff daily work schedules, overtime, leave requests, time and attendance reports. Review and complete Care Center payroll records.   Participate in Care Center hiring, evaluations and disciplinary action in cooperation with Care Center Manager
  • Plan, conduct, document and reinforce staff training related to organizational policies and procedures and customer and animal care.

    Facilities:

  • Ensure that Care Center has adequate supplies and inventory required to provide animal care and housing,  advises the animal care supervisor  of listing  supply need.  Ensure all inventory is used and working properly and housed safely ..
  • Review facility and safety needs and report challenges and repairs as needed.  Ensure a safe environment for staff, volunteers and customers.
  • Customer Care:

  • Oversee nightly Customer Care Department functions and staff including, customer service and follow ups. Financial transactions including, cash handling and daily closing procedures. Ensure the highest quality of customer service both in person and via phone, addressing customer needs and emergencies in a kind, and compassionate manner.  Ensure data entry accuracy and integrity in our computer database.  Ensure complete and accurate memos are placed, read and followed up on.
  • Work cooperatively with  Shelter Management Team and  Director of Operations on the effective daily operation of the Care Centers
  • In absence of Care Center Manager, assume all operational responsibilities in managing the Care Center as assigned.
  • Other duties as assigned by Care Center Manager or  Director of Operations.

Qualifications and Required Skills:

  • High school diploma required/College degree preferred
  • Minimum of one year Customer supervisory experience  and suitable related experience in the shelter animal care and housing
  • Ability to communicate both verbally and in writing, in a clear, accurate and concise manner; bilingual is a plus
  • Basic Working Knowledge of animal shelter policies and applicable laws/regulations preferred
  • Computer Literacy in  Office Word, Outlook and Excel
  • Animal computer software experience preferred
  • Reliability, high level of integrity, professionalism and punctuality
  • Valid and current NYS Driver’s License
  • Ability to lift 50 pounds
  • Responsible for being available on call when assigned by Animal Care Center Manager and must be willing to work rotate shifts, holidays and work at least one weekend shift.

Work Environment:

  • While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud.  Ability to work in an animal care facility where euthanasia is performed is also essential.  May require local travel to other AC&C facilities throughout the five boroughs of NY. Ability to work in an animal care facility where euthanasia is  performed.

Reports to: Care Center Manager

Overtime:This position is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Playgroup Facilitator - Manhattan/Brooklyn Floater & Staten Island

Definition: Provide behavioral enrichment in the form of social playgroups to the dogs in Animal Care and Control of New York City’s (AC&C) care.

Examples of Duties and Responsibilities:

  • Work with the Behavior Supervisor to facilitate playgroups for all dogs housed at AC&C.
  • Work with the Animal Care Supervisors and Animal Care Officers to run playgroups alongside daily kennel cleaning.
  • Responsible for daily play area set up and daily breakdown.
  • Maintain detailed records of behaviors seen during playgroup for each dog involved.
  • Discussion of behaviors with other staff members and supervisors.
  • Accurate and timely input of behavior information from each playgroup session into each dog’s record.
  • Identify particular dogs that are not suitable for playgroups and alert Behavior Supervisor, Enrichment team and Animal Care supervisor(s).
  • Monitoring and care of playgroup supply inventory and timely ordering of and organization of supplies.
  • Assist with in-kennel enrichment for all dogs and socialization for dogs not participating in playgroup.
  • Write bios for animals to assist with educating the staff, volunteers and public about the animals.
  • Clean up after animals. This includes picking up after the dog during playgroup, walks, and spot cleaning of kennels as needed.
  • Work with AC&C staff and volunteers to help educate people on dog play behavior and training for participation in playgroups.
  • Other duties as assigned.

Qualifications and Required Skills:

  • Must have a genuine love and respect for animals.
  • Must be able to handle all types and breeds of dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
  • Must  have strong interpersonal skills with the ability to clearly communicate verbally and in writing.
  • Experience with shelter animals and dog behavior a plus but must be willing to learn.
  • Position requires an individual who is able to physically walk distances and stand for long periods of time.
  • High School Diploma or GED required.

Work Environment: Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Must be able to lift and move up to 50 pounds.

Reports to: Behavior Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Veterinarian

Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony. Must be willing to work with a wide variety of species, focusing on cats and dogs. Advise on placement and euthanasia decisions. Work with the medical director to ensure health of the population, oversight and training of medical staff (veterinary technicians and assistants).

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Diagnosis and treatment of disease
  • Disease identification and surveillance, including daily rounds
  • Triage and examination of a variety of species
  • Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc
  • Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
  • Direct veterinary technicians and assistants in the daily performance of their duties
  • Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
  • Administration and monitoring of anesthesia
  • Performance of routine surgery, focusing on high-volume high-quality spay/neuter
  • Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
  • Interpretation of laboratory data and radiographs
  • Assist in placement and euthanasia decisions
  • Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy
  • Maintain accurate and complete medical records, including computer data entry
  • Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
  • Necropsy examinations of deceased animals
  • Work with the medical director to ensure compliance with relevant state law and city code
  • Other duties as assigned by the Medical Director

Qualifications and Required Skills:

  • DVM, VMD, or equivalent degree.
  • Licensure in NYS to practice veterinary medicine.
  • Previous clinical experience, particularly in shelters, preferred but not required.
  • Strong surgical and diagnostic skills
  • Interest in and understanding of shelter medicine, epidemiology, and herd health.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have a valid NYS driver's license.
  • Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.

Medical and surgical care in a high volume setting is physically and emotionally demanding.

Euthanasia is performed in the facility and euthanasia decisions are a specific job task

Reports to: Medical Director.

Overtime: This position is exempt from overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Volunteer Liaison - Manhattan Care Center

Definition:Oversee the scheduling, training, placement, recognition and administration of AC&C’s volunteer program in our Manhattan Care Center.

Examples of Duties and Responsibilities:

  • Train, supervise and retain volunteers for the continuation and growth of the volunteer program
  • Enforce AC&C’s volunteer policies and procedures, rules and regulations and other necessary information
  • Help maintain proper volunteer files, including applications and database files on all volunteers
  • Collaborate with the Volunteer Manager for planning, implementation and support, and shelter staff to optimize value of volunteers and the organization
  • Help with targeting exceptional volunteers for volunteer recognition, appreciation and advancement
  • Communicate ideas on relevant content for the weekly volunteer newsletters
  • Provide monthly reports regarding the activities of the program
  • Monitor safety issues among volunteers and take immediate action to correct hazards, including proper training of volunteers or re-classifying levels of competency to handle animals. 
  • Provide guidance, direction and resolution for problems or staff issues
  • Develop and foster supportive working relationship between AC&C staff and volunteers, including resolution of conflicts between the two groups
  • Work cooperatively with AC&C volunteers and partners
  • Other duties as assigned by supervisor

Qualifications and Required Skills:

  • Bachelor’s degree preferred
  • Ability to work flexible hours and days, including nights and weekends, as needed
  • At least two years of supervisory-level responsibility within an active volunteer program, or related experience
  • Ability to interact with animals in a calm and non-threatening manner
  • Demonstrated leadership and team-building qualities
  • Excellent verbal and written communication skills, interpersonal and interview skills to successfully recruit and train volunteers
  • Be consistently organized, and to prioritize issues and tasks
  • Have a working knowledge of Excel, PowerPoint and Microsoft applications, plus ability to learn new computer programs as needed
  • Ability to plan and operate within a budget

Work Environment: Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of AC&C at all times. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 50 pounds.

Reports to: Volunteer Manager

Overtime:This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.