Careers at ACC

At ACC, our strength is our staff. We offer a wide variety of career opportunities, from entry to supervisory levels. We take great pride in hiring qualified applicants for the very important jobs available at ACC. Listed below are Job Opportunities currently available. Please click on the Job Title to see the Descriptions and Qualifications.

Apply for an ACC Job Posting:

To apply for any of our positions below, please print and fill-out our Job Application and mail, fax or scan and e-mail the completed application along with your resume and cover letter to:

Animal Care Centers of NYC
Attn: Human Resources
11 Park Place, Suite 805
New York, NY 10007
Fax: 212.341.3039
E-mail: hr@nycacc.org


Job Opportunities

Admissions Counselor (Manhattan Care Center)

Definition:Under the direction of the Admissions Supervisor, the Admissions Counselor provides a high level of counseling and interaction with individuals turning in animals to ACC Care Centers. Helps maintain the human animal bond by working to prevent surrenders and works to minimize length of stay by compiling a comprehensive animal profile to help direct placement efforts, or by diverting intakes entirely.

Examples of Duties and Responsibilities:

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.
  • Maintain surrender appointment schedule.
  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.
  • Through counseling, determine if prevention or deferment of admission is possible with additional support.
  • Manage use of ACC surrender prevention support resources at the direction of supervisor.
  • Keep supervisor informed of support resource supplies and needs.
  • Collaborate with ACC partner organizations to provide support beyond what AC&C can provide.
  • Collaborate with ACC adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.
  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Skills and Requirements:

  • High School Diploma or GED.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.
  • Bilingual preferred.
  • At least one of the following:
    Minimum one year experience performing behavior assessments, animal training, or other enrichment activities.
    Minimum one year experience in a veterinary setting, assessing health status, providing vaccinations, etc.
    Minimum one year in a heavy counseling or customer service/social service oriented role.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. Ability to suspend personal judgment and to be creative and solution oriented when dealing with customers. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift up to 50 pounds.

Reports To: Admissions Supervisor

Overtime:This is a non-union position and is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Adoption Counselor (Manhattan & Brooklyn Animal Care Center)

Definition: Promote public adoption of animals at all ACC adoption locations or events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Provide with enthusiasm and based on knowledge of ACC’s policies and adoption process.

Examples of Duties and Responsibilities:

  • Actively reach out to and interact with prospective adopters to find out what they are looking for in a pet.
  • Escort clients to view animals available for adoption.
  • Physically handle and show animals available for adoption.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Interact with and get to know available animals in order to provide information and make the best possible matches.
  • Review adoption applications, interview prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep record of positive adoption stories.
  • Identify the needs of each animal and convey their care requirement to adopters; i.e., long-haired dogs require frequent grooming, etc.
  • Perform reference checks as needed.
  • Understand, adhere to and enforce ACC policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Work with Adoption Outreach Liaison to identify appropriate animals for offsite events.
  • Attend and prepare for offsite adoption events and act as liaison for offsite locations at events as needed.
  • Work as a team player within the organization, including with fellow internal placement staff members, ACC volunteers and partners.
  • Other duties as assigned.

Skills and Quallifications:

  • Minimum one year customer service experience preferably with an animal welfare organization.
  • Minimum one year experience within an animal shelter.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.
  • Valid NYS Driver's License.  

Work Environment: Ability to work in an animal care facility where euthanasia is performed.  Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports To: Adoption Supervisor

Overtime:  This position is not exempt from overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Specialist (Manhattan and Brooklyn Care Center)

Definition: Under the direction of the Supervisors and Manager, the Animal Care Specialist provides a high standard of animal care to ensure the welfare of animals at the ACC Care Centers. Creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels, and providing exercise and socialization.

Examples of Duties and Responsibilities:

  • Maintain a  high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.
  • Properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to ACC policy and procedure. Bathe or clean animals immediately if they become soiled.
  • Exercise and socialize with animals on a regular basis while abiding to ACC’s dog walking program.
  • Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.
  • Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.
  • As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
  • Conduct Lost and Found tours with members of the public.
  • Be knowledgeable and conversational on ACC policies and common animal welfare practices.
  • Provide excellent customer service to individuals utilizing ACC services.
  • Work cooperatively with ACC volunteers and partners.
  • Process animal intakes as needed.
  • Perform other duties as assigned.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum one year of animal care experience.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Supervisors and Manager.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Transporter (Manhattan and Brooklyn Animal Care Centers)

Definition: The Animal Care Transporter will work with various animal placement programs to maximize the number of animals being transported to and from fosters and New Hope (rescue) partners, and on occasion, adopters.  This will also include transports between Animal Care Centers of NYC  (ACC) facilities, and will be done in coordination with field operations.  Transports will generally be within the five boroughs of New York City.

Examples of Duties and Responsibilities:

  • Ability to safely and humanely handle animals.
  • Drive vehicle in a safe manner.
  • Work with adoption, foster and New Hope program staff to schedule and coordinate transport of animals.
  • Clean and disinfect vehicle, cages, and equipment.
  • As needed, drive Mobile Adoption Center (26 ft. vehicle) to off-site adoption events
  • Communicate ACC policies and procedures to public and other organizations.
  • Complete necessary written reports concisely and in a timely manner.
  • Work cooperatively with ACC volunteers and partners.
  • Perform other duties as assigned.

Skills and Requirements:

  • Possess and maintain a valid NYS Drivers License in good standing.
  • Good verbal and written communication skills and basic computer skills.
  • High School Diploma.
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area.
  • Ability to use GPS, read maps, and prioritize requests.
  • Must be able to lift a minimum of 50 pounds.

Work Environment: Majority of hours will be spent alone in vehicle driving.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds.

Reports To:  Foster Manager

Overtime: This position is eligible for overtime.


Apply for this position.

Animal Control Officer (Manhattan, Brooklyn and Staten Island Care Center)

Definition: Under the supervision of the Field Supervisor, provide animal control and rescue through field assignments. Respond to calls in field, drive vehicle safely throughout five boroughs or other areas transporting and impounding animals, and educate public on animal related issues as part of field call.

Examples of Duties and Responsibilities:

  • Drive vehicle in a safe manner
  • Handle various species of animals humanely
  • Respond to field calls/transport requests in order of priority
  • Clean/disinfect vehicles, cages, equipment
  • Conduct intake of animals in shelter computer system
  • Communicate ACC policies/procedures to public and other agencies
  • Complete necessary written reports concisely and in a timely manner
  • Initiate animal cruelty investigations, as needed
  • Respond to disaster related calls
  • Work cooperatively with ACC volunteers and partners
  • Perform other duties as assigned

Qualifications and Required Skills:

  • Possess and maintain a valid NYS Drivers License in good standing
  • Good verbal/written communication skills and basic computer skills
  • High School diploma
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area
  • Ability to use GPS, read maps, prioritize field calls
  • Must be able to lift a minimum of 50 lbs
  • Must be able to capture and restrain animals ranging in weight greater than 100 lbs
  • Must be able to handle animals of various species, including but not limited to reptiles, birds, rabbits, and primates
  • Must be able to work on-call after hours

Work Environment: Majority of hours will be spent alone in vehicle driving and in the field responding calmly to calls from the public and diffusing emotional and stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift and move a minimum of 50 pounds and capture and restrain animals ranging in weight greater than 100 pounds.

Reports to: Field Supervisor.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Community Cat Program Advocate

Definition: This is a part time position focused on executing the field work components of an active TNR (Trap, Neuter, Return) and RTF (Return to Field) program. The position includes hands on work with community cats with varying levels of socialization as well as grassroots community education.

Examples of Duties and Responsibilities:

  • Participates in TNR projects including setting and baiting traps and ongoing monitoring of locations.
  • Transports cats from sites to shelter upon trapping and back to sites after surgery.
  • Assess locations for safe and sustainable conditions.
  • Clean and maintain humane cat traps, cat dens, transfer cages, and other humane handling tools.
  • Maintain impeccable record keeping to ensure cats are returned to their correct, original locations.
  • Ensure cats being held in the care center scheduled to participate in the program are appropriately marked.
  • Work collaboratively with the Animal Care Department to ensure best practices with regards to humane handling and stress limiting housing of cats while in our care.
  • Educate and mentor members of the community
  • Flyer and distribute advisory materials in affected areas.
  • Participate in grassroots community outreach to educate NYC citizens on the project as well as the benefits and goals of TNR/RTF generally.

Qualifications and Required Skills:

  • College degree preferred, High School diploma required.
  • Ability to engage in impromptu and open dialogue with people of varied backgrounds, awareness of animal welfare practices, and attitude toward cats.
  • Minimum of one year experience working with animals in a shelter preferred.
  • Cat-centric and TNR certified, a plus.
  • Must possess excellent customer service, people and organizational skills.
  • Must be able to communication well both verbally and in writing.
  • Computer literacy in Microsoft Office Word, Outlook and Excel.
  • Animal computer software experience preferred.
  • Reliability, high level of integrity, professionalism and punctuality.
  • Valid and current driver’s license and ability to drive a cargo van in NYC.

Work Environment: Position requires local travel amongst ACC location in five boroughs. Candidate must have ability to work in an animal facility where euthanasia is performed and the ability to release animals outdoors. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Community Cats Program Coordinator

Overtime: This is a non-union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Client Care Representative (Brooklyn and Staten Island Animal Care Center)

Definition: The Client Care Representative is the face of Animal Care Centers of NYC and is responsible for providing professional, world-class service to all internal and external clients in a way that reflects the values and mission of ACC.  The Client Care Representative will be responsible for greeting clients, directing clients to other departments when necessary, and providing information about all ACC services including animal admission, adoption, health and behavior.  The Client Care Representative will also be expected to answer questions about fees, legal requirements, TNR, external resources, and other topics.  ACO-CS is required to treat all clients with respect and professionalism.

Examples of Duties and Responsibilities:

  • Present professional and friendly demeanor to clients at all times;
  • Provide prompt, well-informed and d enthusiastic greeting for all clients entering ACC and determine the nature of each client’s visit
  • Interact with the public via phone, email and in person to answer questions about  services provided by ACC
  • Provide thorough, professional, personalized and sincere communications regardless of method of communication
  • Act as an ambassador of spay/neuter in a positive and open manner
  • Graciously accept monetary and in-kind donations
  • Perform extensive data entry work in Chameleon or other animal sheltering software;  including creating people and animal profiles, documenting communications via thorough memos, and being able to find required information in Chameleon or other similar software
  • Perform additional clerical duties such as answering multi-line phones, filing, and record maintenance, and other duties as assigned
  • Register pets for NYC licenses online and collect appropriate fees
  • Complete all tasks  per ACC policies and procedures provided by the department Supervisor or Manager
  • Adhere to changes in policy or procedure as directed by Supervisor and/or Manager
  • Effectively and professionally communicate policies concerning intakes, adoptions, euthanasia and relinquishments to ACC Clients, members of the public, and other organizations
  • Accurately perform Lost/Found checks using all available methods of contact (phone, email, letter) to locate possible owners
  • Be knowledgeable of multiple processes, including animal admission (owner surrender, deceased, stray, police – criminal and non-criminal); returning an animal to an owner; Department of Health policies for bite cases;
  • Maintain accurate cash drawers (money and receipts); perform end of day reconciliations
  • Properly scan animals for microchips when necessary
  • Complete surgical discharges with owners per detailed instruction check-list
  • Complete daily reports and duties as instructed by the Supervisor
  • Maintain professional personal appearance and work area  at all times
  • Work cooperatively with ACC volunteers, partners and ACC staff
  • Assist various other departments with additional tasks as directed

Skills and Requirements:

  • High school diploma or its educational equivalent
  • Excellent written and verbal communication skills; bilingual a plus
  • Strong attention to detail
  • Ability to work in a fast-paced environment – multi-tasking is a must
  • Strong computer skills including typing, email etiquette and use of internet search tools
  • Familiarity with dog and cat breeds, animal descriptions, and animal sheltering community is a plus
  • Strong preference for applicants with prior work experience with customer service, data entry, and multi-line phone systems

WORK ENVIRONMENT:

  • Exposure to odors and airborne particles including animal fur and toxic chemicals
  • High levels of noise
  • Can be fast-paced and stressful, working with emotional clients
  • Department Hours of operation between 8am and 8pm seven days a week, flexible work hours may be required (including holidays, weekends, and overtime)
  • Physical requirements include being able to withstand prolonged periods of sitting or standing; lifting or moving up to 35 pounds. 

Report To: Client Services Supervisor

Overtime:This is a union position and is eligible for overtime.

Apply for this position.

Custodian (Brooklyn and Manhattan Animal Care Center)

Definition: As part of the Operations team, the Custodian ensures that ACC facilities and their immediate surroundings are clean, safe, and welcoming to the public. The Custodian keeps the non-animal housing areas of the shelters presentable, ensures disease control procedures are maintained, follows regulations in regard to OSHA, performs basic facilities maintenance. He or she works in conjunction with all departments to promote an environment the entire organization can be proud of.

Examples of Duties and Resposibilities:

  • Responsible for ensuring that the interiors and exteriors of ACC facilities are clean, safe and presentable.
  • At the direction of the Ops team identify, prioritize and perform regular custodian duties on a daily and/or weekly basis, including:
    • Sweeping and mopping of floors
    • Cleaning and disinfecting surfaces such as countertops, tables, window sills, door handles, etc.
    • Wash windows and other glass surfaces
    • Remove trash from communal and office spaces
    • Other based on need
  • Ensure that public and client focused areas such as bathrooms, locker rooms, and lobbies are cleaned as described above and always stocked with the requisite supplies such as toilet tissue, soap, hand sanitizer, etc.
  • Ensure parking lots are free of debris and well maintained
  • Perform maintenance tasks such as light bulb changes, snow removal, etc.
  • Assist with large scale projects such as inventory reorganization and purge, animal equipment assembly, etc.
  • Other tasks at the direction of Operations

Qualifications and Requirements:

  • Must be 18 years of age or older
  • High School diploma or educational equivalent
  • Ability to work safely with chemical products
  • Ability to use physical exertion to clean the facility (mop, sweep, dust and vacuum).
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time
  • Must have the ability to travel routinely to all five boroughs, though position is based in Brooklyn or Manhattan

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job the employee is frequently exposed to odors and airborne particles including animal fur and toxic chemicals. The noise level in the environment is very loud. Must be able to lift up to 50 pounds.

Reports To: Operations

Overtime: This is a non-exempt position and eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Dispatch Supervisor

Definition: The dispatch supervisor is responsible for the daily supervision of a high volume field dispatch office which handles requests from the community for animal rescue and transport related services. Cultivates staff development; provides coaching, training and oversight, ensuring adherence to policy and procedure.

Duties and Responsibilities:

  • Cultivates staff development by providing helpful feedback and coaching; conducts performance appraisals.
  • Promotes a consistent set of standards by ensuring adherence to policy and procedure.
  • Responsible for interviewing and hiring, training, overseeing work. Participate in disciplinary decisions and actions, establish and evaluate appropriate performance.
  • Ensures client satisfaction and the consistent delivery of compassionate service by investigating and resolving complaints.
  • Allocate the most efficient delivery of field services; monitor trends by maintaining accurate data spreadsheets.
  • Assist with the development and implementation of training and phone scripts.
  • Prepare work schedules, reviews and approves employee timesheets.
  • Ensure staff are consistently entering correct and thorough information for call field assignments and transports.
  • Answer phones, schedule transports, enter data, write reports and perform routine responsibilities as a member of dispatch staff.
  • Demonstrate, model and ensure excellent client service to the public regarding ACC goals, responsible pet ownership, and general animal-related topics.
  • Work cooperatively with ACC volunteers and partners.
  • Perform other tasks as assigned by a supervisor.

Skills and Requirements:

  • High School Diploma or GED. Some college preferred.
  • Minimum of 2 years client service experience, preferably in a high volume call center or dispatch office.
  • Must have strong leadership strength with experience supervising staff.
  • Excellent listening, verbal and written communication skills; bilingual a plus.
  • Strong conflict resolution skills.
  • Familiarity with NYC geography.
  • Proficient with data entry and MS Office; Word, Excel, PowerPoint.

Work Environment: Position located in a shared office. The noise level in the office is frequently loud due to heavy call volume. While performing the duties of the job, the employee may be exposed to odors or airborne particles, including animal fur and toxic chemicals.

Reports to: Field Manager

Overtime: This position is not eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Enrichment Supervisor (Manhattan Animal Care Center)

Definition: Oversees enrichment program, including daily playgroups, to provide physical and mental stimulation to meet the behavioral needs of the full canine population at Animal Care Centers (ACC). Directly supervises Enrichment staff.  

Examples of Duties and Responsibilities:

  • Work with Behavior and Animal Care staff to expand dog playgroups in order to maintain the animals’ mental health, and to accurately assess dog social skills and facilitate placement.
  • Participate daily in playgroups.
  • Train new and existing Enrichment staff on protocols, policies and handling for different roles required for playgroup and general enrichment execution.
  • Work with Behavior and other staff to improve skill and knowledge of dog behavior.
  • Coordinate with Care Center Managers and Behavior & Enrichment Manager to arrange necessary staffing for daily playgroup execution.
  • Ensure accurate and timely data entry. Maintain and report statistics that accurately reflect the effectiveness of enrichment and behavior programs and use that data to seek ways to increase effectiveness.
  • Work with the Behavior & Enrichment Manager to create behavioral enrichment and socialization plans, and with Enrichment Facilitators to implement the created plans.
  • Determine daily tasks and assignments for the Enrichment team, including written records of daily enrichment.
  • Develop and explore new enrichment ideas and programs.
  • Monitor all dogs in ACC’s care to maintain optimal behavioral care and to promptly address dogs needing pre-assessment socialization. Monitor behavior changes, comparing playgroup and SAFER entries, and adjust overall behavior determinations as appropriate.
  • In conjunction with the overall enrichment plan, utilize positive reinforcement to build positive associations in the care center and to reward desired behaviors in order to improve adoption potential.
  • Coordinate and prioritize enrichment for dogs unable to participate in playgroup.
  • In conjunction with Behavior & Enrichment Manager, review records and ensure all relevant information is entered into Chameleon.
  • Work with the Playgroup Coordinator to expand playgroup vocabulary and to monitor the accuracy and suitability of entries.
  • Develop, implement and monitor staff schedules and daily attendance records.  Review time and attendance database and complete staff payroll.
  • Establish, monitor, and measure staff performance goals.
  • Complete incident reports, post-incident team debriefs, consistent team meetings, and conflict resolution as needed.
  • Participate in staff hiring, evaluations, and disciplinary action in cooperation with the Senior Director, Animal Placement & Enrichment Programs and the Behavior & Enrichment Manager.
  • Monitor enrichment inventory and complete orders for new items.
  • Other duties as assigned by the Sr. Director, Animal Placement & Enrichment Programs and/or the Behavior & Enrichment Manager.

Qualifications and Requirements:

  • Bachelor Degree preferred; high school diploma required
  • Equivalent of three (3) years’ experience or any equivalent combination of education and experience working in the area of development and management of animal training programs, shelter experience required.
  • Experience conducting playgroups and training staff to oversee playgroups.
  • Ability to make sound judgments and work independently in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Ability to foster a cooperative, encouraging and positive work environment with staff as well as volunteers.
  • Must be able to handle all types and breeds of dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
  • Excellent written and oral communication skills.
  • Attention to detail and strong organizational skills.
  • The ability to remain pleasant, calm and objective in all situations.
  • Solid knowledge of dog behavior and general training principles based on experience compatible with ACC goals and philosophy.

Work Environment:
Candidate must have ability to work in an animal facility where euthanasia is performed. Ability to remain calm, assertive, and professional in stressful situations is required.
While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift and move up to 50 pounds.

Reports To:  Behavior & Enrichment Manager

Overtime: This is a non-union position and is eligible for overtime.

Apply for this position.

Licensed Veterinary Technician (All Locations)

Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Handle, restrain and triage all animals entering shelter.
  • Medicate orally, SQ and IM as directed by the staff veterinarian.
  • Prepare animals for and assist in surgery.
  • Administration and monitoring of anesthesia.
  • Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing.
  • Implantation of microchips.
  • Take and develop radiographs.
  • Perform Euthanasia.
  • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy.
  • Maintain accurate and complete medical records, including computer data entry.
  • Assist in the documentation of cruelty cases.
  • Assist in performance of necropsy, as needed.
  • Cleaning of medical areas, kennels and cages as needed.
  • Maintain medical equipment.
  • Aging, sexing, and accurate breed identification.
  • Other job duties as assigned by the lead veterinary technician or veterinarian.

Qualifications and Required Skills:

  • Must be 21 years of age or older.
  • Associates or bachelor's degree in veterinary technology, or foreign equivalent recognized by NYS.
  • Licensure in NYS to practice veterinary technology.
  • Previous experience working in shelters preferred but not required.
  • Eligibility for and willingness to apply for euthanasia technician certification.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have NYS driver's license.
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Staff Veterinarian and Lead Veterinary Technician.

Overtime: This position is eligible for overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

New Hope Liaison (Manhattan Animal Care Center)

Definition: Review, select and place companion animals as well as exotic animals that are surrendered to the ACC. Build and maintain relationships with animal welfare adoption partners.

Examples of Duties and responsibilities:

  • Cultivate relationships with New Hope Partners and ensure compliance with New Hope protocols.  Communication via phone, e-mail, and in-person visits to shelter.
  • Prioritize animals for placement.  Coordinate with other departments to identify priorities.
  • Document, review and relay information to New Hope Partners as deemed necessary and appropriate.
  • Ensure the integrity of all documents, including but not limited to New Hope contracts, medical/behavioral records, etc.
  • Place phone calls to appropriate New Hope Partners for potential placements.
  • Consistent and timely follow-up on all potential placements.
  • Request and coordinate transports.
  • Act as a liaison for animals in the shelter’s care, with other departments,  New Hope partners, and external partners (transport, vet hospitals, etc.).
  • Review and update New Hope Partner placements daily and ensure timely follow up.
  • Identify and mark animals that have been placed with New Hope Partners.
  • Set-up animals internally and externally for spay/neuter appointments.
  • Attend offsite, after-hour New Hope functions, as needed.
  • Work cooperatively with ACC volunteers and partners.
  • Other duties, as assigned by supervisor.

Skills and Requirements:

  • Minimum 2 years placement experience working with animals.
  • Minimum 2 years of Customer Service experience preferred.
  • Ability to communicate information clearly and thoroughly.
  • Ability to remain calm and pleasant even in stressful situations.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • Ability to work at other care centers if needed.
  • High School Diploma or GED.

Work Environment:

  • Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of ACC Partners at all times.
  • While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 25 pounds.

Reports To: New Hope Supervisor

Overtime: This position is not exempt from overtime.

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Senior Manager – Veterinary Operations

Definition: Under the direction of the Senior Director – Veterinary Medicine the Veterinary Operations Manager oversees and supports all personnel and resources of the entire medical departments on all sites.  The Senior Veterinary Operations Manager  is responsible for the many different aspects of medical department  management including human resources, law and ethics, finance as well as organization of the department. The successful operations manager  is able to balance many different elements of management as well as be resourceful, excellent with time management, able to mediate conflicts with team members, be detail oriented, have initiative and have an excellent sense of customer service. This position requires the advanced skills of a Licensed Veterinary Technician to ensure advance standards of care are met and or exceeded.   The Sr. Veterinary Operations Manager directly supervises the Veterinary Team Managers on each site, providing mentorship, training, guidance and leadership.  The success and cohesion of the team is a direct correlation to leadership of the Sr. Veterinary Operations Manager. 

Examples Of Duties And Responsibilities

  • Direct Supervision of Veterinary Team Managers who oversee the medical support team on each site, including but not limited to:
    • Hiring, evaluating, mentoring, and disciplinary action
    • Ensuring that all teams on all sites work within the standard operating guidelines of the organization
    • Sets performance expectations of the entire medical team
    • Time card and payroll management
  • Represents the medical department in all interdepartmental meetings and strategy sessions
  • Ensures organizational compliance with all Federal, State and Local regulations including the management and record keeping of Controlled Substances
  • Drafts and implements Standard Operating Procedures for all technical tasks and duties. Works with the Senior Director – Veterinary Medicine on medical protocols.
  • Training – ensures all technical staff are trained on the use of anesthesia equipment, patient monitoring devices, digital x-ray machines, blood and chemistry analyzers.  Should be able to trouble-shoot and problem solve. 
  • Collaborates with Veterinary Operations Administrator to ensure efficient use of inventory and keeps departments within budget.
  • Gives input on staffing and budget management
  • Sets work ethic and maintains a positive and efficient work environment
  • Performs duties as a Licensed Veterinary Technician as needed

Qualifications And Requirements:

  • Licensed Veterinary Technician or License eligible in the State of NY
  • 3-5 years Hospital or Shelter Management experience
  • Proven leadership, time management and project management skills
  • Initiative and motivated to strive for excellence
  • Solution driven problem solver
  • Positive Attitude, excellent communication skills, understands the value of mentoring

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals.  The noise level in the environment is very loud.  Must be able to lift up to 50 pounds.

Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and humane euthanasia training may be a specific job task for this position.

Reports To:  Senior Director – Veterinary Medicine

Overtime: This position is exempt from overtime.

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Veterinarian

Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony. Must be willing to work with a wide variety of species, focusing on cats and dogs. Advise on placement and euthanasia decisions. Work with the medical director to ensure health of the population, oversight and training of medical staff (veterinary technicians and assistants).

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Diagnosis and treatment of disease
  • Disease identification and surveillance, including daily rounds
  • Triage and examination of a variety of species
  • Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc
  • Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
  • Direct veterinary technicians and assistants in the daily performance of their duties
  • Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
  • Administration and monitoring of anesthesia
  • Performance of routine surgery, focusing on high-volume high-quality spay/neuter
  • Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
  • Interpretation of laboratory data and radiographs
  • Assist in placement and euthanasia decisions
  • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy
  • Maintain accurate and complete medical records, including computer data entry
  • Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
  • Necropsy examinations of deceased animals
  • Work with the medical director to ensure compliance with relevant state law and city code
  • Other duties as assigned by the Medical Director

Qualifications and Required Skills:

  • DVM, VMD, or equivalent degree.
  • Licensure in NYS to practice veterinary medicine.
  • Previous clinical experience, particularly in shelters, preferred but not required.
  • Strong surgical and diagnostic skills
  • Interest in and understanding of shelter medicine, epidemiology, and herd health.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have a valid NYS driver's license.
  • Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.

Medical and surgical care in a high volume setting is physically and emotionally demanding.

Euthanasia is performed in the facility and euthanasia decisions are a specific job task

Reports to: Medical Director.

Overtime: This position is exempt from overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

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Veterinary Assistant (Brooklyn, Manhattan and Staten Island Care Center)

Definition: Under the direction of a veterinarian, assists in the provisions of basic care for animals in the shelter by providing support to the licensed veterinary technicians and veterinarians. Performs initial screening examinations, documents medical findings, and administer a variety of medical treatment. Facilitates accurate and timely data entry, including photographic documentation as needed. Administers topical and oral medications, bathe and groom animals, and provide direct assistance to veterinary medical staff as otherwise directed. Ensures basic maintenance tasks are performed in a timely fashion to ensure smooth functioning of the department.

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Perform initial screening examinations of animals arriving at the Care Centers and identify animals requiring further veterinary attention
  • Administer oral and topical medications
  • Implant microchips
  • Assist in feeding and other basic husbandry care of animals
  • Clean medical areas, kennels and cages as needed
  • Perform humane euthanasia
  • Maintain handling and restraint equipment
  • Accurately document medical exam findings, vaccinations, and treatment in Chameleon medical records
  • Assist in stocking and maintenance of adequate inventory
  • Facilitate transfer of animals from intake areas through medical and into appropriate housing
  • Work cooperatively with ACC volunteers and partners
  • Other duties as assigned by the medical supervisor

Qualifications and Requirements:

  • Must be 21 years of age or older
  • Minimum 12 months previous experience working with animals in a veterinary or shelter setting
  • High school diploma or GED. Some college preferred but not required
  • Eligibility for and willingness to apply for certification as a euthanasia technician
  • Good written and oral communication skills and basic computer skills, including a basic understanding of medical terminology
  • Dependable, reliable, and efficient
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time

Work Environment:

The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals. The noise level in the environment is very loud. Must be able to lift up to 50 pounds.

Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and performing euthanasia is a specific job task for this position.

Reports To: Medical supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Veterinary Team Manager

Definition: The Veterinary Team Manager needs to have strong interpersonal relationship skills to manage their teams which includes the Licensed Veterinary Technicians, Veterinary Assistants and Animal Care Technicians. He/She sets the tone for the overall operational flow of the day, ensuring that all tasks are completed by all parties and requests from other departments are received and delegated to the medical teams. In addition, performance of technician duties as needed are required. Administrative duties include providing input on performance evaluations, scheduling, overseeing controlled substance record keeping and collaborating with the Medical Clerks on inventory management. A primary responsibility will be to ensure that the technical support staff are adequately and appropriately trained to meet Animal Care Centers standards of care. Thus, the Veterinary Team Manager must possess highly advanced technical skills, including a thorough understanding of patient care, anesthetic monitoring and emergency treatment and the knowledge to troubleshoot the various diagnostic tools we have available. The ability to manage the team under stressful circumstances is paramount. The Veterinary Team Manager is the lead liaison between other departments in the shelter

Examples of Duties and Responsibilities:

  • Organizational management of Licensed Veterinary Technicians (LVT’s), veterinary assistants, and animal handlers (ACT’s), which includes scheduling and payroll, hiring, and disciplinary actions. Ensures the team meets their performance metrics
  • Provide regular coaching, training and follow-up for the aforementioned employee population. Sets medical care standards and trains to that standard.
  • Facilitates interdepartmental communication and represents the medical team at meetings
  • Ensures the smooth operation of the Medical Department, but serves – in this instance - to set the standard for team work. Collaborates with all other departments to ensure all needs are met.
  • Oversees the patient care of all animals in the medical treatment area
  • Inventory controlled dangerous substances
  • Maintain accurate drug logs and medical records, as required by law; Medical Clerk may provide assistance with these activities.
  • Delegation of tasks and duties and is accountable for their completion.
  • Leads with integrity, authority, fairness and open-mindedness
  • Participates in daily shelter rounds with representatives from the Operations Department, should a veterinarian be unavailable for that duty.
  • Expected to perform the humane euthanasia of animals at ACC.
  • Oversee the maintenance, servicing, and repair of Medical equipment and is ultimately responsible for the completion of those activities.
  • Anticipates need for -/ facilitate transfer to other ACC care centers/outside agencies for medical and surgical care.
  • Ensures compliance with relevant regulatory laws (e.g. medical waste) and interact in a professional manner with the NYC Department of Health in all relevant issues (e.g. preparation of rabies specimens, observance of DOH-holds).
  • Will work cooperatively with ACC volunteers and partners.
  • Other duties as assigned by Medical Director.

Skills and Requirements: 

  • Associates Degree or Bachelor’s Degree in Veterinary Technology
  • A current NYS License in Veterinary Technology required.
  • Minimum 3 years of relevant experience – Practice Management or Head Technician
  • Experience in training other in advanced technical procedures, such as jugular catheter placement, advanced patient monitoring, and managing a trauma team. Emergency or Critical Care experience is a bonus.
  • Basic familiarity with computers, MS Office and database experience
  • True love of animals and ability to interact with them in a calm, non-threatening manner
  • Demonstrated reliability, high level of integrity and leadership
  • Strong verbal communication skills
  • Set the tone for professionalism and performance expectations within Medical department.
  • Convey ideas, concepts, policies, and procedures to staff, as well as ensuring their understanding and compliance.
  • Communicate efficiently, effectively and appropriately and ensure that the Medical department is performing at a high level.
  • Ability to effectively problem solve and integrity will be unquestionable.

Work Environment:

While performing the duties of the job, the employee must have the ability to work in an animal care facility where euthanasia is performed.  Also, the employee must have the ability to remain calm and assertive in stressful situations. The noise level in the environment can be very loud.

Report To: Medical Director

Overtime: This position is exempt from overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.