Careers at ACC

At ACC, our strength is our staff. We offer a wide variety of career opportunities, from entry to supervisory levels. We take great pride in hiring qualified applicants for the very important jobs available at ACC. Listed below are Job Opportunities currently available. Please click on the Job Title to see the Descriptions and Qualifications.

Apply for an ACC Job Posting:

To apply for any of our positions below, please print and fill-out our Job Application and mail, fax or scan and e-mail the completed application along with your resume and cover letter to:

Animal Care Centers of NYC
Attn: Human Resources
11 Park Place, Suite 805
New York, NY 10007
Fax: 212.341.3039
E-mail: Careers@nycacc.org


Job Opportunities

Admissions Counselor (Bronx Admission Center)

Definition:Under the direction of the Admissions Supervisor, the Admissions Counselor provides a high level of counseling and interaction with individuals turning in animals to ACC Care Centers. Helps maintain the human animal bond by working to prevent surrenders and works to minimize length of stay by compiling a comprehensive animal profile to help direct placement efforts, or by diverting intakes entirely.

Examples of Duties and Responsibilities:

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.
  • Maintain surrender appointment schedule.
  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.
  • Through counseling, determine if prevention or deferment of admission is possible with additional support.
  • Manage use of ACC surrender prevention support resources at the direction of supervisor.
  • Keep supervisor informed of support resource supplies and needs.
  • Collaborate with ACC partner organizations to provide support beyond what AC&C can provide.
  • Collaborate with ACC adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.
  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Skills and Requirements:

  • High School Diploma or GED.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.
  • Bilingual preferred.
  • At least one of the following:
    Minimum one year experience performing behavior assessments, animal training, or other enrichment activities.
    Minimum one year experience in a veterinary setting, assessing health status, providing vaccinations, etc.
    Minimum one year in a heavy counseling or customer service/social service oriented role.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. Ability to suspend personal judgment and to be creative and solution oriented when dealing with customers. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift up to 50 pounds.

Reports To: Admissions Supervisor

Overtime:This is a non-union position and is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Animal Care Specialist (Manhattan, Brooklyn and Staten Island Animal Care Center)

Definition: Under the direction of the Supervisors and Manager, the Animal Care Specialist provides a high standard of animal care to ensure the welfare of animals at the ACC Care Centers. Creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels, and providing exercise and socialization.

Examples of Duties and Responsibilities:

  • Maintain a  high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.
  • Properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to ACC policy and procedure. Bathe or clean animals immediately if they become soiled.
  • Exercise and socialize with animals on a regular basis while abiding to ACC’s dog walking program.
  • Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.
  • Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.
  • As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
  • Conduct Lost and Found tours with members of the public.
  • Be knowledgeable and conversational on ACC policies and common animal welfare practices.
  • Provide excellent customer service to individuals utilizing ACC services.
  • Work cooperatively with ACC volunteers and partners.
  • Process animal intakes as needed.
  • Perform other duties as assigned.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum one year of animal care experience.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Supervisors and Manager.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Animal Care Supervisor (Manhattan Animal Care Center)

Definition: This is a mid-level managerial position responsible for the supervision and oversight of the Animal Care Department, ensuring compliance with organizational policies and procedures specifically with regard to animal care and housing.

Examples of Duties and Responsibilities:

  • Provide daily supervision of Animal Care Department staff, as well as volunteers assigned to the Animal Care Department.
  • Ensure that Animal Care Department has adequate supplies and inventory required to provide animal care and housing.
  • Responsible for the generation and review of all appropriate Animal Care Department reports and addressing issues identified.
  • Manage Animal Care Department animal population daily.
  • Conduct regular rounds of Animal Care Department to ensure appropriate care of animal population and responsiveness of staff to animal needs and assigned tasks.
  • Develop and maintain efficient and accurate Animal Care Department Staff daily work schedules, overtime, leave requests, time and attendance reports.
  • Review and complete Animal Care Department payroll records.
  • Establish, monitor and measure staff performance goals and provide performance evaluations to Animal Care Department Staff.
  • Participate in Animal Care staff hiring, evaluations and disciplinary action in cooperation with Care Center Manager and Human Resources.
  • Plan, conduct, document and reinforce staff training related to organizational policies and procedures.
  • Work cooperatively with Care Center Management and Executive Team on effective daily operation of Care Centers.
  • In absence of Care Center Manager, assume all operational responsibilities in managing the Animal Care Center.
  • Other duties as assigned by Care Center Manager or Executive Management.

Skills and Requirements:

  • High School diploma or GED
  • Minimum 3 years of relevant experience
  • Minimum 21 years of age
  • Valid and current NY State Driver's License in good standing
  • Basic familiarity with computers, MS Word and MS Outlook
  • Must be able to lift a minimum of 50 pounds.
  • Demonstrated reliability, high level of integrity and leadership
  • True love of animals and ability to interact with them in a calm, non-threatening manner
  • Willingness to pursue growth and learning
  • Strong verbal communication skills
  • Ability to work effectively, both independently and in team environment
  • Knowledge of dog and cat breeds, their body language and their temperament
  • Knowledge of animal shelter policies and procedures
  • Must be willing to travel within the five boroughs to any of our 5 locations

Work Environment: While performing the duties of the job, the employee must have the ability to work in an animal care facility where euthanasia is performed. Also, the employee must have the ability to remain calm and assertive in stressful situations. The noise level in the environment can be very loud.
While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. This position is required to frequently drive between facilities.

Reports To: Care Center Manager

Overtime: This position is exempt from overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Animal Care Transporter (Manhattan and Brooklyn Animal Care Centers)

Definition: The Animal Care Transporter will work with various animal placement programs to maximize the number of animals being transported to and from fosters and New Hope (rescue) partners, and on occasion, adopters.  This will also include transports between Animal Care Centers of NYC  (ACC) facilities, and will be done in coordination with field operations.  Transports will generally be within the five boroughs of New York City.

Examples of Duties and Responsibilities:

  • Ability to safely and humanely handle animals.
  • Drive vehicle in a safe manner.
  • Work with adoption, foster and New Hope program staff to schedule and coordinate transport of animals.
  • Clean and disinfect vehicle, cages, and equipment.
  • As needed, drive Mobile Adoption Center (26 ft. vehicle) to off-site adoption events
  • Communicate ACC policies and procedures to public and other organizations.
  • Complete necessary written reports concisely and in a timely manner.
  • Work cooperatively with ACC volunteers and partners.
  • Perform other duties as assigned.

Skills and Requirements:

  • Possess and maintain a valid NYS Drivers License in good standing.
  • Good verbal and written communication skills and basic computer skills.
  • High School Diploma.
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area.
  • Ability to use GPS, read maps, and prioritize requests.
  • Must be able to lift a minimum of 50 pounds.

Work Environment: Majority of hours will be spent alone in vehicle driving.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds.

Reports To:  Foster Manager

Overtime: This position is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Animal Control Officer (Manhattan, Brooklyn and Staten Island Animal Care Center)

Definition: This field based position is responsible for helping promote  a safe community for pets, by providing emergency animal rescue, transport, education and resources. Under the direction of the field supervisor, serve as the front line liaison between ACC and the public, providing excellent client service, and compassionate animal care.

Examples of Duties and Responsibilities:

  • Prioritize and respond to assignments for animal rescues  within the 5 boroughs of NYC
  • Work with various ACC program staff to schedule and coordinate transport of animals
  • Be a proactive resource to the community, promoting ACC services and information aimed at adoption, surrender prevention, free vaccine clinics, food bank,  low cost and free spay/neuter, and TNR
  • Participate in community outreach efforts designed to build trust and a great relationship with the community
  • Provide compassionate and professional client service in emotional and stressful situations
  • Handle various species of animals using low stress handling techniques
  • Conduct extensive data entry for animal intakes including creating comprehensive animal profiles and concise but detailed reports
  • Maintain a clean vehicle; disinfect cages and equipment according to ACC policy and procedures
  • Work cooperatively with ACC volunteers and external partners
  • Drive vehicle in a safe manner
  • Perform other duties as assigned

Skills and Requirements:

  • High School Diploma or GED
  • Possess and maintain a valid NYS Drivers License in good standing
  • One year of satisfactory work experience caring for animals, or, two years of  client service experience
  • Excellent  verbal/written communication skills; bi lingual a plus
  • Strong critical thinking skills  with the ability to exercise independent judgment in stressful situations
  • Basic computer skills
  • Must be able to lift a minimum of 50 lbs
  • Must be able to safely and humanely  handle animals of various species; including, but not limited to dogs, cats, native wildlife,  reptiles, birds, rabbits.
  • Must be able to work  nights and weekends.

Work Environment: The majority of  hours will be spent working alone throughout the 5 boroughs of NYC, driving a vehicle and responding to rescue/transport assignments, sometimes diffusing emotional and stressful situations.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds.

Reports To:  Field Supervisor

Overtime: This is a union position and is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Assistant Manhattan Care Center Manager

Summary: The Manhattan Care Center is often considered Animal Care Center of NYC’s flagship location. As ACC’s largest and most accessible facility, the Manhattan center is the hub for a variety of activities. As with any ACC location, staff from all departments work out of Manhattan, including Animal Care, Client Care, Admissions, New Hope, Adoptions, and more. The assistant manager provides direct leadership and management for the Animal Care and Client Care staff, while collaborating with other departmental heads to provide onsite leadership, direction, and decision making for all staff and departments in the building. Additionally, this location often hosts events, tours, school groups, and city officials and the assistant manager charged with ensuring the facility puts its best foot forward as a representative of the organization. The assistant manager is responsible for ensuring the entire building operates at maximum efficiency with roles ranging from mediator across departments to population management and staff developer.

Responsibilities :
Administrative (35%)

  • Runs and reviews a variety of reports daily to inform decision making relevant to population management and capacity for care
  • Participates in daily population call to collaboratively ensure a proactive approach to remaining within capacity for care
  • Liaises with the Department of Health to negotiate releases for animals under Rabies hold observation
  • Ensures accurate, complete and timely record keeping and maintains quality control. Responsible for daily animal inventory and resolution of discrepancies. Prepares the at-risk list following agency protocol, as needed. Monitor statistics on daily animal population.
  • Maintain basic statistics to gauge program efficacy
  • Reconcile daily accounting for care center
  • Reconcile payroll for animal care, client care and supervisory staff
  • Liaise with other departments including but not limited to Medical, Animal Care, and Admissions to achieve goals of the program
  • Prepare and compile paperwork including for surgery, for placement or transfer, etc.
  • Receive cats from Community Cats Program clients, completing all necessary intake procedures and arranging for next steps

Operational Management (30%)

  • Provides onsite leadership and direction to all staff and volunteers working in the facility at any given time; actively collaborates with other departmental leaders where appropriate
  • Ensures staffing levels are appropriate based on workload for Client Care and Animal Care, working with the Animal Care Supervisor to do that
  • Oversees inventory and ordering of supplies, ensuring the facility is always adequately stocked for normal operations
  • Works with Care Center Manager as well as other departmental supervisors to ensure staff is held accountable to the processes through a progressive discipline approach. Acts as the Care Center Manager’s designee with regards to hiring, firing, coaching, evaluations and implementing training programs.
  • Works with the medical team to ensure that medical needs are identified, animals are receiving timely medical care and that treatments are being performed in accordance with ACC policy.
  • Works under the Senior Manager of Shelter Operations with the Care Center Manager to ensure that the shelter is following all guidelines as set forth by the law and government contracts. Ensures that safety procedures are being followed and OSHA standards are met at all times. Takes immediate action to correct hazards as needed.
  • Works with the placement department to make decisions about animal placement on a daily basis. Conducts daily rounds to make placement decisions including euthanasia
  • Plans and schedules the maintenance and repair of care center. Acts as a line supervisor when it comes to new construction, renovation or repair.  
  • Actively identify and implement training for staff, both at the time of hire and on an ongoing basis with an emphasis on development of each individual and aim for longevity with the organization

Communication and Problem Solving (35%)

  • Communicate effectively to a variety of personnel in a timely manner
  • Ensures communication amongst all departments, driving all toward common goals for animal outcomes and mediating where there are disagreements
  • Helps resolve client issues as they arise
  • Works with Animal Care to ensure that animal housing is ideal, identifying reallocation of room uses, building traffic patterns, and more

Qualifications: Ability to excel in a fast-paced, often high stress environment; must be forward thinking and anticipate challenges, responding to them quickly and completely; must be adaptable and receptive to rapidly evolving protocols; treats animals and people with respect, considering all individuals as potential collaborators with something to offer; is an expert communicator; is a people person and a team player; is organized, detail oriented; able to maintain composure when faced with emotional situations including medically and behaviorally compromised animals; ability to humanely handle animals of varying temperaments with compassion; available to modify schedule as needed to meet the needs of the organization including working nights, weekends, and holidays; responsible for routinely being on call after hours; ability to travel throughout the five boroughs regularly and nationally for training opportunities;

Work Environment: Ability to work in an animal care facility where euthanasia is performed, and remain calm and in control in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud.

Reports To:  Care Center Senior Manager

Overtime: This position is not eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Client Care Representative (Brooklyn and Staten Island Animal Care Center)

Definition: The Client Care Representative is the face of Animal Care Centers of NYC and is responsible for providing professional, world-class service to all internal and external clients in a way that reflects the values and mission of ACC.  The Client Care Representative will be responsible for greeting clients, directing clients to other departments when necessary, and providing information about all ACC services including animal admission, adoption, health and behavior.  The Client Care Representative will also be expected to answer questions about fees, legal requirements, TNR, external resources, and other topics.  ACO-CS is required to treat all clients with respect and professionalism.

Examples of Duties and Responsibilities:

  • Present professional and friendly demeanor to clients at all times;
  • Provide prompt, well-informed and d enthusiastic greeting for all clients entering ACC and determine the nature of each client’s visit
  • Interact with the public via phone, email and in person to answer questions about  services provided by ACC
  • Provide thorough, professional, personalized and sincere communications regardless of method of communication
  • Act as an ambassador of spay/neuter in a positive and open manner
  • Graciously accept monetary and in-kind donations
  • Perform extensive data entry work in Chameleon or other animal sheltering software;  including creating people and animal profiles, documenting communications via thorough memos, and being able to find required information in Chameleon or other similar software
  • Perform additional clerical duties such as answering multi-line phones, filing, and record maintenance, and other duties as assigned
  • Register pets for NYC licenses online and collect appropriate fees
  • Complete all tasks  per ACC policies and procedures provided by the department Supervisor or Manager
  • Adhere to changes in policy or procedure as directed by Supervisor and/or Manager
  • Effectively and professionally communicate policies concerning intakes, adoptions, euthanasia and relinquishments to ACC Clients, members of the public, and other organizations
  • Accurately perform Lost/Found checks using all available methods of contact (phone, email, letter) to locate possible owners
  • Be knowledgeable of multiple processes, including animal admission (owner surrender, deceased, stray, police – criminal and non-criminal); returning an animal to an owner; Department of Health policies for bite cases;
  • Maintain accurate cash drawers (money and receipts); perform end of day reconciliations
  • Properly scan animals for microchips when necessary
  • Complete surgical discharges with owners per detailed instruction check-list
  • Complete daily reports and duties as instructed by the Supervisor
  • Maintain professional personal appearance and work area  at all times
  • Work cooperatively with ACC volunteers, partners and ACC staff
  • Assist various other departments with additional tasks as directed

Skills and Requirements:

  • High school diploma or its educational equivalent
  • Excellent written and verbal communication skills; bilingual a plus
  • Strong attention to detail
  • Ability to work in a fast-paced environment – multi-tasking is a must
  • Strong computer skills including typing, email etiquette and use of internet search tools
  • Familiarity with dog and cat breeds, animal descriptions, and animal sheltering community is a plus
  • Strong preference for applicants with prior work experience with customer service, data entry, and multi-line phone systems

WORK ENVIRONMENT:

  • Exposure to odors and airborne particles including animal fur and toxic chemicals
  • High levels of noise
  • Can be fast-paced and stressful, working with emotional clients
  • Department Hours of operation between 8am and 8pm seven days a week, flexible work hours may be required (including holidays, weekends, and overtime)
  • Physical requirements include being able to withstand prolonged periods of sitting or standing; lifting or moving up to 35 pounds. 

Report To: Client Services Supervisor

Overtime:This is a union position and is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Community Cat Advocate

Definition: This is a part time position focused on executing the field work components of an active TNR (Trap, Neuter, Return) and RTF (Return to Field) program. The position includes hands on work with community cats with varying levels of socialization as well as grassroots community education.

Examples of Duties and Responsibilities:

  • Participates in TNR projects including setting and baiting traps and ongoing monitoring of locations.
  • Transports cats from sites to shelter upon trapping and back to sites after surgery.
  • Assess locations for safe and sustainable conditions.
  • Clean and maintain humane cat traps, cat dens, transfer cages, and other humane handling tools.
  • Maintain impeccable record keeping to ensure cats are returned to their correct, original locations.
  • Ensure cats being held in the care center scheduled to participate in the program are appropriately marked.
  • Work collaboratively with the Animal Care Department to ensure best practices with regards to humane handling and stress limiting housing of cats while in our care.
  • Educate and mentor members of the community
  • Flyer and distribute advisory materials in affected areas.
  • Participate in grassroots community outreach to educate NYC citizens on the project as well as the benefits and goals of TNR/RTF generally.

Qualifications and Required Skills:

  • College degree preferred, High School diploma required.
  • Ability to engage in impromptu and open dialogue with people of varied backgrounds, awareness of animal welfare practices, and attitude toward cats.
  • Minimum of one year experience working with animals in a shelter preferred.
  • Cat-centric and TNR certified, a plus.
  • Must possess excellent customer service, people and organizational skills.
  • Must be able to communication well both verbally and in writing.
  • Computer literacy in Microsoft Office Word, Outlook and Excel.
  • Animal computer software experience preferred.
  • Reliability, high level of integrity, professionalism and punctuality.
  • Valid and current driver’s license and ability to drive a cargo van in NYC.

Work Environment: Position requires local travel amongst ACC location in five boroughs. Candidate must have ability to work in an animal facility where euthanasia is performed and the ability to release animals outdoors. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Community Cats Program Coordinator

Overtime: This is a non-union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Foster Program Coordinator

DEFINITION:

The Foster Program Coordinator is responsible for coordinating foster placements and assisting in promoting the foster program.


EXAMPLES OF DUTIES AND RESPONSIBILITIES:

  • Serve as primary contact for active foster volunteers. This includes fielding after hour calls on designated days.
  • Provide support to foster volunteers to ensure all their needs are being met. This includes: answering questions, providing support for behavioral issues, following up with medical concerns, and handling other issues that may arise.
  • Communicate information to Foster Program Supervisor.
  • Coordination of transportation of foster animals to foster volunteers, between care centers, and to adoption events.
  • Recruit new foster volunteers through orientations, interviews, and training.
  • Coordinate with medical department to make sure foster animals leave the care center with appropriate vaccines and treatment plans, schedule follow up vet appointments, and assist with handling animals when appropriate.
  • Assist Foster Supervisor with management of foster volunteer database
  • Assist with the preparation of the Foster Newsletter. This includes: providing tips for animal care, answering frequently asked questions, and updating all foster volunteers with news about the program.
  • Assist in identifying appropriate foster animals for off-site adoption, outreach, and media opportunities.
  • Coordinate logistics for foster animals attending events including scheduling behavior assessments, medical, and transport.
  • Secure appropriate photographs of animals for foster and events.
  • Prepare paperwork for adoption packages for foster animals.
  • Attend MAC events as needed. Provide customer service and adoption counseling to prospective adopters and members of the public. Oversee volunteers at events.
  • Perform additional tasks as assigned.
  • Represent ACC as assigned.

SKILLS AND REQUIREMENTS:
  • One year experience in animal welfare preferred.
  • High School Diploma or GED.
  • Proficiency in Microsoft Outlook, Excel and Word; capable of learning shelter software.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Ability to multi-task and remain organized.
  • Strong verbal and written communication skills.

REPORTS TO: Foster Program Manager

WORK ENVIRONMENT:

This position will work from both the Manhattan and Brooklyn Care Centers. Position requires local travel amongst ACC locations and events. Candidate must have ability to work in an animal facility where euthanasia is performed. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.




Licensed Veterinary Technician (All Locations)

Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Handle, restrain and triage all animals entering shelter.
  • Medicate orally, SQ and IM as directed by the staff veterinarian.
  • Prepare animals for and assist in surgery.
  • Administration and monitoring of anesthesia.
  • Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing.
  • Implantation of microchips.
  • Take and develop radiographs.
  • Perform Euthanasia.
  • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy.
  • Maintain accurate and complete medical records, including computer data entry.
  • Assist in the documentation of cruelty cases.
  • Assist in performance of necropsy, as needed.
  • Cleaning of medical areas, kennels and cages as needed.
  • Maintain medical equipment.
  • Aging, sexing, and accurate breed identification.
  • Other job duties as assigned by the lead veterinary technician or veterinarian.

Qualifications and Required Skills:

  • Must be 21 years of age or older.
  • Associates or bachelor's degree in veterinary technology, or foreign equivalent recognized by NYS.
  • Licensure in NYS to practice veterinary technology.
  • Previous experience working in shelters preferred but not required.
  • Eligibility for and willingness to apply for euthanasia technician certification.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have NYS driver's license.
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Staff Veterinarian and Lead Veterinary Technician.

Overtime: This position is eligible for overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

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Mobile Adoptions Counselor (Manhattan Animal Care Center)

Definition: Promote public adoption of animals at ACC off-site adoption events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Provide with enthusiasm and based on knowledge of ACC’s policies and adoption process.

Examples of Duties and Responsibilities:

  • Provide customer service and adoption counseling to prospective adopters and members of the public inside of the Care Centers and at off-site events.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Review adoption applications, interview prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep record of positive adoption stories.
  • Perform reference checks as needed.
  • Understand, adhere to and enforce ACC policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Assist in identifying appropriate animals for off-site adoption, outreach, and media opportunities.
  • Assist with coordination of logistics for animals attending events including scheduling behavior assessments, medical, and transport.
  • Secure appropriate photographs of animals for foster and events.
  • Assist with preparing Mobile Adoption Center (MAC) for events and cleaning MAC after events
  • Work as a team player within the organization, including with fellow internal placement staff members, ACC volunteers and partners.
  • Other duties as assigned.

Skills and Qualifications:

  • Minimum one year customer service experience preferably with an animal welfare organization.
  • This position does require working weekends.
  • Minimum one year experience with animals.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.
  • Valid NYS Driver's License and the ability to drive a 26ft mobile adoption vehicle.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift up to 50 pounds.

Reports To: Adoption Manager

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

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Senior Manager, Human Resources

Definition: As an organization on the front lines of animal welfare, committed to growing and adapting every step of the way, Animal Care Centers of NYC believes that people and a strong support infrastructure are key to success. By ensuring we recruit and hire the best of the best and subsequently providing them with all the resources, opportunities, and tools they need to perform at the highest levels, ACC works continuously to ensure future successes. Through the leadership, development and administration of all Human Resources functions, the Senior Manager of Human Resources is the backbone of these values. The Senior Manager has responsibilities including but not limited to recruitment, employee retention, employee relations, compensation, insurance/benefits administration, health and safety, personnel records administration, employee engagement including incentives and recognition, performance management and organizational development, and policies and procedures. This position will be responsible and accountable for managing all payroll and benefits processes, implementing best practices and procedures while ensuring compliance with applicable federal, state, and local payroll regulations. This senior level manager will also have oversight of purchasing process for the organization, accounts payable, accounts receivable and coordinates implementation of functions through HR, payroll and A/P and Purchasing staff.

Examples Of Duties And Responsibilities

  • Directs and oversees the day-to-day business functions of ACC’s HR, Payroll, A/P and Purchasing departments.
  • Develops best practices for human resources management and implements strategy for future growth and retention of organization; conducts exit interviews.
  • Establish a positive employer-employee relationship and recommend employee relations practices necessary to promote a high level of employee engagement.
  • Manage daily operations of payroll department and directly supervise payroll staff.
  • Oversee OSHA and safety requirements and programs for all departments.
  • Manage and monitor workers’ compensation, short-term disability, paid family leave and other LOAs to ensure compliance and consistency throughout the organization.
  • Liaise with Union and act as ACC’s representative during grievances and contract negotiations.
  • Coordinate with insurance brokers, insurance carriers, retirement savings and pension administrators, labor counsel, and other outside sources.
  • Provide guidance and direction to supervisors and managers in handling of various employee matters, including promotion and performance discussions, progressive disciplinary recommendations, associated documentation, and preparation for employee conversations.
  • Maintain awareness of employment law, industry trends, current practices and new development. Identify legal requirements and government reporting regulations affecting Human Resources functions (e.g., OSHA, EEO, ERISA, and NYS Minimum Wage) and assist senior counsel with preparation of compliance.
  • Perform investigations and appropriately document complaints regarding all employment and safety practices.
  • Ensure coordination between administrative and fiscal functions including care center and admissions centers cash management, accounts receivables and purchasing.
  • Oversee performance appraisal program, employee benefit and wellness programs, incentives and employee recognition.

Qualifications And Required Skills:

  • Minimum of five years' experience in a management level role with expertise in Human Resources.
  • Bachelor’s Degree and/or master’s degree in business administration preferred.
  • High-level of confidentiality, discernment, attention to detail and diplomacy.
  • Ability to effectively communicate, handle ambiguity, problem solve, and make a positive impact to the business through successful execution of all areas of responsibility.
  • Up-to-date understanding of complying with hiring, termination and related employment law.
  • Must be expert user and have strong working knowledge of ADP Workforce Now payroll processing system.
  • Excellent writing and communication skills.
  • Strong critical thinking and conflict resolution skills, and ability to multi-task and prioritize in a very fast paced environment.
  • Proficient in Microsoft Office Suite and strong working knowledge of Excel required.

Work Environment: Primary duties are performed in an office environment with exposure to cats and dogs. Regular visits to all five animal care and admission facilities (one in each borough of NYC) is required. Employee will be exposed to odors or airborne particles including animal fur. Availability after-hours and on weekends, may be required.

Reports To:Senior Director of Administration

Overtime: This position is exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

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Special Event Assistant (Part Time)

Definition: The Special Events Asisstant will help organize and produce ACC’s annual events, and work as a member of the Special Events Team. Reporting to the Senior Manager, Special Events & Creative Design, the Special Events Assistant will provide support for all aspects of event planning and will be expected to grow ACC’s circle of support through the addition of innovative and brandbuilding events. Some tasks will be conducted with little to no supervision while others will require working one-on-one with the Senior Manager, Special Events & Creative Design. This is a part-time position for animal-lovers who are passionate about building successful events, have stellar organizational skills and attendion to detail, and who enjoy being a brand champion by engaging with the community, donors, venues and staff.

Duties and Responsibilities:

  • Silent auction coordination, organization and preparation;
  • Solicitation of auction items throughout the year for all ACC events;
  • Follow-up by phone, email and in person on donation requests and commitments;
  • Work collaboratively with the Development Department to provide detailed auction item information from events and to ensure coordination of proper acknowledgment to donors Schedule and pick-up donations for events;
  • Research and solicit new sponsorship opportunities, including new venues for events, donations of silent auction items and other goods and services for use at events;
  • Collaborate social media posts with the Communications Department, ensuring the accurate and creative promotion and visibility of all events on various social media channels such as Facebook, Instagram and Twitter
  • Seek out new venue and event opportunities in all NYC boroughs;
  • Research vendors to add to events on a donation basis;
  • Follow-up with vendors to confirm all details leading up to events;
  • Assist in all event details leading up to event and day of execution;
  • Proactively handle any issues and troubleshoot emerging problems on event day
  • Other duties as assigned.

Qualifications And Requirements:

  • Exceptional organizational and communication skills.
  • Ability to think outside the box and problem-solve quickly.
  • Maintain composure under stress.
  • Capable of multitasking in a high pressure environment
  • Excellent interpersonal skills in order to collaborate with all types of personalities.
  • Ability to visualize event from beginning to end and complete tasks on time to ensure success.
  • Superior time management skills as well as the ability to prioritize tasks.
  • Ability to manage budget,research bargains and assist with event costs staying within budget.
  • Good listening skills and ablilityto follow direction and take corrective action as required
  • Ability to assess complications and difficulties of the team and swiftly deal with issues to keep event on track and running smoothly.

Work Environment: Ability to work in an office environment, at offsite venues including fundraising events (usually in the evenings) and some weekends and occasionally at ACC Care Centers. Employee will also be frequently exposed to odors or airborne particles including animal fur. May have to work evenings and early mornings.

Reports To: Senior Manager, Special Events & Creative Design.

Overtime: This is a non-union, part time position.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Veterinarian

Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony. Must be willing to work with a wide variety of species, focusing on cats and dogs. Advise on placement and euthanasia decisions. Work with the medical director to ensure health of the population, oversight and training of medical staff (veterinary technicians and assistants).

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Diagnosis and treatment of disease
  • Disease identification and surveillance, including daily rounds
  • Triage and examination of a variety of species
  • Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc
  • Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
  • Direct veterinary technicians and assistants in the daily performance of their duties
  • Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
  • Administration and monitoring of anesthesia
  • Performance of routine surgery, focusing on high-volume high-quality spay/neuter
  • Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
  • Interpretation of laboratory data and radiographs
  • Assist in placement and euthanasia decisions
  • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy
  • Maintain accurate and complete medical records, including computer data entry
  • Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
  • Necropsy examinations of deceased animals
  • Work with the medical director to ensure compliance with relevant state law and city code
  • Other duties as assigned by the Medical Director

Qualifications and Required Skills:

  • DVM, VMD, or equivalent degree.
  • Licensure in NYS to practice veterinary medicine.
  • Previous clinical experience, particularly in shelters, preferred but not required.
  • Strong surgical and diagnostic skills
  • Interest in and understanding of shelter medicine, epidemiology, and herd health.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have a valid NYS driver's license.
  • Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.

Medical and surgical care in a high volume setting is physically and emotionally demanding.

Euthanasia is performed in the facility and euthanasia decisions are a specific job task

Reports to: Medical Director.

Overtime: This position is exempt from overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Veterinary Assistant (Brooklyn Animal Care Center)

Definition: Under the direction of a veterinarian, assists in the provisions of basic care for animals in the shelter by providing support to the licensed veterinary technicians and veterinarians. Performs initial screening examinations, documents medical findings, and administer a variety of medical treatment. Facilitates accurate and timely data entry, including photographic documentation as needed. Administers topical and oral medications, bathe and groom animals, and provide direct assistance to veterinary medical staff as otherwise directed. Ensures basic maintenance tasks are performed in a timely fashion to ensure smooth functioning of the department.

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.


Examples of Duties and Responsibilities:

  • Perform initial screening examinations of animals arriving at the Care Centers and identify animals requiring further veterinary attention
  • Administer oral and topical medications
  • Implant microchips
  • Assist in feeding and other basic husbandry care of animals
  • Clean medical areas, kennels and cages as needed
  • Perform humane euthanasia
  • Maintain handling and restraint equipment
  • Accurately document medical exam findings, vaccinations, and treatment in Chameleon medical records
  • Assist in stocking and maintenance of adequate inventory
  • Facilitate transfer of animals from intake areas through medical and into appropriate housing
  • Work cooperatively with ACC volunteers and partners
  • Other duties as assigned by the medical supervisor


Qualifications and Requirements:

  • Must be 21 years of age or older
  • Minimum 12 months previous experience working with animals in a veterinary or shelter setting
  • High school diploma or GED. Some college preferred but not required
  • Eligibility for and willingness to apply for certification as a euthanasia technician
  • Good written and oral communication skills and basic computer skills, including a basic understanding of medical terminology
  • Dependable, reliable, and efficient
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time

Work Environment:

The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals. The noise level in the environment is very loud. Must be able to lift up to 50 pounds.

Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and performing euthanasia is a specific job task for this position.

Reports To: Medical supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.