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Careers at AC&C

At AC&C, our strength is our staff. We offer a wide variety of career opportunities, from entry to supervisory levels. We take great pride in hiring qualified applicants for the very important jobs available at AC&C. Listed below are Job Opportunities currently available. Please click on the Job Title to see the Descriptions and Qualifications.

Apply for an AC&C Job Posting:

To apply for any of our positions below, please print and fill-out our Job Application and mail, fax or scan and e-mail the completed application along with your resume and cover letter to:

Animal Care & Control of NYC
Attn: Human Resources
11 Park Place, Suite 805
New York, NY 10007
Fax: 212.341.3039
E-mail: hr@nycacc.org


Job Opportunities

Admissions Counselor - Bronx Pet Admissions Center, Queens Admissions Center, Brooklyn and Staten Island Animal Care Centers

Definition: Under the direction of the Admissions Supervisor, the Admissions Counselor provides a high level of counseling and interaction with individuals turning in animals to AC&C Care Centers. Helps maintain the human animal bond by working to prevent surrenders and works to minimize length of stay by compiling a comprehensive animal profile to help direct placement efforts, or by diverting intakes entirely.

Examples of Duties and Responsibilities:

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.
  • Maintain surrender appointment schedule.
  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.
  • Through counseling, determine if prevention or deferment of admission is possible with additional support.
  • Manage use of AC&C surrender prevention support resources at the direction of supervisor.
  • Keep supervisor informed of support resource supplies and needs.
  • Collaborate with AC&C partner organizations to provide support beyond what AC&C can provide.
  • Collaborate with AC&C adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.
  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.
  • Bilingual in Spanish, strongly preferred.
  • At least one of the following:
    • Minimum one year experience performing behavior assessments, animal training, or other enrichment activities.
    • Minimum one year experience in a veterinary setting, assessing health status, providing vaccinations, etc.
    • Minimum one year in a heavy counseling or customer service/social service oriented role.             

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. Ability to suspend personal judgment and to be creative and solution oriented when dealing with customers. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Admissions Supervisor

Overtime: This is a non-union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Adoption Counselor- Brooklyn Animal Care Center

Definition: Promote public adoption of animals at all AC&C adoption locations or events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Provide with enthusiasm and based on knowledge of AC&C’s policies and adoption process.

Examples of Duties and Responsibilities:

  • Actively reach out to and interact with prospective adopters to find out what they are looking for in a pet.
  • Escort clients to view animals available for adoption.
  • Physically handle and show animals available for adoption.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Interact with and get to know available animals in order to provide information and make the best possible matches.
  • Review adoption applications, interview prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep record of positive adoption stories.
  • Identify the needs of each animal and convey their care requirement to adopters; i.e., long-haired dogs require frequent grooming, etc.
  • Perform reference checks as needed.
  • Understand, adhere to and enforce AC&C policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Work with Adoption Outreach Liaison to identify appropriate animals for offsite events.
  • Attend and prepare for offsite adoption events and act as liaison for offsite locations at events as needed.
  • Work as a team player within the organization, including with fellow internal placement staff members, AC&C volunteers and partners.
  • Other duties as assigned.

Qualifications and Required Skills:

  • Minimum one year customer service experience preferably with an animal welfare organization.
  • Minimum one year experience within an animal shelter.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.
  • Valid NYS Driver's License.              

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Adoption Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Adoption Counselor – Off-Site and Care Center

Definition: Promote public adoption of animals at AC&C off-site adoption events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Provide with enthusiasm and based on knowledge of AC&C’s policies and adoption process.

Examples of Duties and Responsibilities:

  • Provide customer service and adoption counseling to prospective adopters and members of the public inside of the Care Centers and at off-site events.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Review adoption applications, interview prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep record of positive adoption stories.
  • Perform reference checks as needed.
  • Understand, adhere to and enforce AC&C policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Assist in identifying appropriate animals for off-site adoption, outreach, and media opportunities. 
  • Assist with coordination of logistics for animals attending events including scheduling behavior assessments, medical, and transport.
  • Secure appropriate photographs of animals for foster and events.
  • Assist with preparing Mobile Adoption Center (MAC) for events and cleaning MAC after events
  • Work as a team player within the organization, including with fellow internal placement staff members, AC&C volunteers and partners.
  • Other duties as assigned.

Qualifications and Required Skills:

  • Minimum one-year customer service experience preferably with an animal welfare organization.
  • This position does require working weekends.
  • Minimum one-year experience with animals.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.
  • Valid NYS Driver's License and the ability to drive a 26ft mobile adoption vehicle.              

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Adoption Manager

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Adoption Outreach Coordinator

Definition: The Adoption Outreach Coordinator is responsible for identifying and coordinating animals for adoption, media and outreach events.  This position oversees adoption events, working with adopters and volunteers.

Examples of Duties and Responsibilities:

  • Identify appropriate animals for off-site adoption, outreach, and media opportunities, including weekly adoption flyer.  Work with Adoption Manager to finalize selections.
  • Coordinate all logistics for selected animals including scheduling behavior assessments, medical, and transport, and securing appropriate photographs for promotion.
  • Work with the Foster Supervisor to secure foster placement for animals as needed for media/event opportunities.
  • Prepare Mobile Adoption Center (MAC) for each event. Clean and restock following each event.
  • Provide customer service and adoption counseling to prospective adopters and members of the public at MAC events.
  • Supervise and provide training for volunteers at MAC events.
  • Communicate with all care center departments regarding transportation, medical, behavior and overall placement for media/event animals before and after event.
  • Document in Chameleon all relevant information about animals involved in media/events.
  • Update kennel cards before and after event.
  • Process off-site adoption paperwork at event and upon return to care center.  This includes Closing animal records, entering microchip information, processing payments and donations, etc.
  • Complete Adoption Event Checklist for each event and scan to Senior Manager, Program Operations, at end of day for each event.
  • Follow up with MAC and media adopters and share information with Communications staff, Adoption Manager and Senior Manager, Program Operations.
  • Review, follow up and approve adoption applications for media animals.
  • Perform additional tasks as assigned.
  • Represent AC&C as assigned.

Qualifications and Required Skills:

  • Minimum two years of customer service experience within an animal shelter.
  • Minimum one year experience in an animal placement position.
  • Bachelor’s degree preferred.
  • Proficiency in Microsoft Outlook, Excel and Word; capable of learning shelter software.
  • Ability to multi-task and remain organized.
  • Strong verbal and written communication skills.
  • New York State Driver’s License; ability and comfort driving 26 foot mobile adoption vehicle.             

Work Environment: Position requires local travel amongst AC&C locations and events. Candidate must have ability to work in an animal facility where euthanasia is performed. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Adoption Manager

Overtime: This is a non-union position and is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Officer

Definition: Under the direction of the Supervisors and Manager, the Animal Care Officer provides a high standard of animal care to ensure the welfare of animals at the AC&C Care Centers. Creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels, and providing exercise and socialization.

Examples of Duties and Responsibilities:

  • Maintain a  high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.
  • Properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to AC&C policy and procedure. Bathe or clean animals immediately if they become soiled.
  • Exercise and socialize with animals on a regular basis while abiding to AC&C’s dog walking program.
  • Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.
  • Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.
  • As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
  • Conduct Lost and Found tours with members of the public.
  • Be knowledgeable and conversational on AC&C policies and common animal welfare practices.
  • Provide excellent customer service to individuals utilizing AC&C services.
  • Work cooperatively with AC&C volunteers and partners.
  • Process animal intakes as needed.
  • Perform other duties as assigned.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum one year of animal care experience.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Supervisors and Manager.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Officer – Client Services

Definition: The Animal Care Officer – Client Services (ACO-CS) is the face of Animal Care and Control of NYC and is responsible for providing professional, world-class service to all internal and external clients in a way that reflects the values and mission of AC&C.  The ACO-CS will be responsible for greeting clients, directing clients to other departments when necessary, and providing information about all AC&C services including animal admission, adoption, health and behavior.  The ACO-CS will also be expected to answer questions about fees, legal requirements, TNR, external resources, and other topics.  ACO-CS is required to treat all clients with respect and professionalism.

Examples of Duties and Responsibilities:

  • Present professional and friendly demeanor to clients at all times;
  • Provide prompt, well-informed and d enthusiastic greeting for all clients entering AC&C and determine the nature of each client’s visit
  • Interact with the public via phone, email and in person to answer questions about  services provided by AC&C
  • Provide thorough, professional, personalized and sincere communications regardless of method of communication
  • Act as an ambassador of spay/neuter in a positive and open manner
  • Graciously accept monetary and in-kind donations
  • Perform extensive data entry work in Chameleon or other animal sheltering software;  including creating people and animal profiles, documenting communications via thorough memos, and being able to find required information in Chameleon or other similar software
  • Perform additional clerical duties such as answering multi-line phones, filing, and record maintenance, and other duties as assigned
  • Register pets for NYC licenses online and collect appropriate fees
  • Complete all tasks  per AC&C policies and procedures provided by the department Supervisor or Manager
  • Adhere to changes in policy or procedure as directed by Supervisor and/or Manager
  • Effectively and professionally communicate policies concerning intakes, adoptions, euthanasia and relinquishments to AC&C Clients, members of the public, and other organizations
  • Accurately perform Lost/Found checks using all available methods of contact (phone, email, letter) to locate possible owners
  • Be knowledgeable of multiple processes, including animal admission (owner surrender, deceased, stray, police – criminal and non-criminal); returning an animal to an owner; Department of Health policies for bite cases;
  • Maintain accurate cash drawers (money and receipts); perform end of day reconciliations
  • Properly scan animals for microchips when necessary
  • Complete surgical discharges with owners per detailed instruction check-list
  • Complete daily reports and duties as instructed by the Supervisor
  • Maintain professional personal appearance and work area  at all times
  • Work cooperatively with AC&C volunteers, partners and AC&C staff
  • Assist various other departments with additional tasks as directed

Qualifications and Required Skills:

  • High school diploma or its educational equivalent
  • Excellent written and verbal communication skills; bilingual a plus
  • Strong attention to detail
  • Ability to work in a fast-paced environment – multi-tasking is a must
  • Strong computer skills including typing, email etiquette and use of internet search tools
  • Familiarity with dog and cat breeds, animal descriptions, and animal sheltering community is a plus
  • Strong preference for applicants with prior work experience with customer service, data entry, and multi-line phone systems

Work Environment:

  • Exposure to odors and airborne particles including animal fur and toxic chemicals
  • High levels of noise
  • Can be fast-paced and stressful, working with emotional clients
  • Department Hours of operation between 8am and 8pm seven days a week, flexible work hours may be required (including holidays, weekends, and overtime)
  • Physical requirements include being able to withstand prolonged periods of sitting or standing; lifting or moving up to 35 pounds. 

Reports to: Client Services Supervisor

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Control Officer

Definition: Under the supervision of the Field Supervisor, provide animal control and rescue through field assignments.  Respond to calls in field, drive vehicle safely throughout five boroughs or other areas transporting and impounding animals, and educate public on animal related issues as part of field call.

Examples of Duties and Responsibilities:

  • Drive vehicle in a safe manner
  • Handle various species of animals humanely
  • Respond to field calls/transport requests in order of priority
  • Clean/disinfect vehicles, cages, equipment
  • Conduct intake of animals in shelter computer system
  • Communicate AC&C policies/procedures to public and other agencies
  • Complete necessary written reports concisely and in a timely manner
  • Initiate animal cruelty investigations as needed
  • Respond to disaster related calls
  • Work cooperatively with AC&C volunteers and partners
  • Perform other duties as assigned

Qualifications and Required Skills:

  • Possess and maintain a valid NYS Drivers License in good standing
  • Good verbal/written communication skills and basic computer skills
  • High School Diploma
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area
  • Ability to use GPS, read maps, prioritize field calls
  • Must be able to lift a minimum of 50 lbs
  • Must be able to capture and restrain animals ranging in weight greater than 100 lbs
  • Must be able to handle animals of various species; including, but not limited to reptiles, birds, rabbits, primates
  • Must be able to work On Call after hours

Work Environment: Majority of hours will be spent alone in vehicle driving and in the field responding calmly to calls from the public and diffusing emotional and stressful situations.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds and capture and restrain animals ranging in weight greater than 100 pounds.

Reports to: Assistant Director of Operations

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Cruelty Field Supervisor

Definition: This is a mid-level managerial position responsible for the supervision and oversight of Animal Cruelty Cases and Field Operations, ensuring compliance with organizational policies and procedures, specifically with regard to animal cruelty and field services. 

Examples of Duties and Responsibilities:

  • Responsible for overseeing all animal cruelty cases.
  • Act as liaison and responsible for all internal and external communications between ASPCA, NYPD and other outside organizations.
  • Review and assess all animal caseload to determine if cruelty.
  • Provides daily supervision of the Field Services staff.
  • Ensures that field staff has adequate supplies and inventory required to operate in the field.
  • Develop and maintain efficient and accurate field staff daily work schedules, overtime, leave requests, time and attendance reports.
  • Review and complete Field Staff payroll records.
  • Establish, monitor and measure staff performance goals and provide performance evaluations to Field Staff.
  • Participate in Field Staff hiring, evaluations and disciplinary action in cooperation with Field Manager and Human Resources.
  • Work cooperatively with Field Manager on effective daily operations of Field Services.
  • Perform administrative tasks as relevant to duties.
  • In absence of Field Manager, assume all operational responsibilities in managing Animal Cruelty and Field Services.
  • Responsible for being available on call when assigned by Field Manager.
  • Other duties as assigned.

Qualifications and Required Skills:

  • High School diploma/GED, College Degree preferred
  • Law Enforcement experience preferred
  • Minimum 3 years of relevant supervisory experience
  • Valid and current NY State Driver's License in good standing
  • Must be able to lift 50 lbs.
  • Basic familiarity with computers, MS Office Suite
  • Animal Welfare experience mandatory with a proven record of dedicated care in the field of humane work
  • Must have ability to manage multiple tasks simultaneously, problem solve and improvise as need to complete tasks
  • Demonstrated reliability, high level of integrity and leadership
  • Ability to work effectively, both independently and in team environment
  • Must be willing to rotate shifts, holidays and at least one weekend shift.
  • Strong verbal communication skills
  • Knowledge of dog and cat breeds, their body language and their temperament
  • Must be willing to travel within the five boroughs and to all Care Centers

Work Environment: While performing the duties of the job, the employee must have the ability to work in an animal care facility where euthanasia is performed.  Also, the employee must have the ability to remain calm and assertive in stressful situations. The noise level in the environment can be very loud.

The employee may be exposed to odors or airborne particles including animal fur and toxic chemicals.  Field work may require exposure to hoarding locations, aggressive animals, and zoonotic diseases.

Reports to: Field Manager

Overtime: This position is exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Canine Behavior Assessor - Brooklyn Animal Care Center

Definition: Evaluate and assist with the determination of canine behavior while in AC&C’s care through SAFER assessments and other behavioral tools.

Examples of Duties and Responsibilities:

  • Perform SAFER assessments in accordance with SAFER guidelines
  • Review and evaluate all behavior information available on dogs to accurately determine behavior status in accordance with AC&C’s Placement Policy
  • Videotape and upload videos of all assessments performed
  • Accurately and  thoroughly enter   assessments into Chameleon database
  • Communicate concerns regarding any animals that may be of danger to staff and the general public
  • Adhere to all safety guidelines to minimize incidents of aggression.   This  includes determining if an assessment is not possible due to safety concerns and/or animal stress level
  • Maintain supply inventory and request additional supplies when needed
  • Perform follow-up and further investigation of behavior concerns noted during SAFER, including additional dog-to-dog interactions
  • Other duties as assigned by supervisor

Qualifications and Required Skills:

  • Familiarity and understanding of SAFER and of in-shelter behavior assessments strongly preferred
  • SAFER certification and previous performance of or assistance with SAFER assessments highly regarded
  • Two years of animal handling within a shelter
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database
  • Very strong  oral and written communication skills
  • Extensive knowledge of breeds and their association with specific behaviors
  • High School Diploma or GED
  • Valid NYS Driver’s License preferred

Work Environment: The Behavior Assessor must be able to handle dogs  of all breeds and sizes and of various temperaments in a calm, non-threatening mannerWhile performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Frequent driving between facilities is required.  Must be able to lift and move up to 50 pounds.

Reports to: Behavior Supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Canine Behavior Assistant – Manhattan & Brooklyn Care Centers

Definition: With the Canine Behavior Assessor, assists with SAFER (behavior) assessment of dogs in the care of Animal Care and Control of New York City.

Examples of Duties and Responsibilities:

  • Assist with performance of SAFER assessments in accordance with SAFER guidelines
  • Convey SAFER results and incorporate findings into AC&C behavior rating system accurately and legibly in accordance with AC&C’s Placement Policy
  • Assist with communication regarding any animals that may be of concern or danger to staff and the general public
  • Videotape and upload videos of all assessments performed
  • Adhere to all safety guidelines to minimize incidents of bite, which includes determining if an assessment is not possible due to safety concerns
  • Work cooperatively with AC&C volunteers and partners
  • Assist with dog playgroups and other enrichment tasks as requested
  • Other duties as assigned by manager

Qualifications and Required Skills:

  • Previous experience performing behavior evaluations in a shelter or veterinary setting
  • One year of animal sheltering experience, including animal handling within a shelter
  • Knowledge of canine body language and behavior
  • Good oral and written communication skills
  • Proficient with Microsoft Outlook, Excel and Word, comfortable learning new computer systems and operating video taping equipment
  • High School Diploma or GED
  • Valid and current NYS Driver’s License

Work Environment: Must be able to handle canines of all breeds and sizes. The Behavior Assistant must be able to handle animals of various temperaments in a calm, non-threatening mannerWhile performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Frequent driving between facilities is required.  Must be able to lift and move up to 50 pounds.

Reports to: Behavior and Enrichment Manager

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Care Center Assistant Manager - Brooklyn and Manhattan Care Center

Definition: This position is a supervisory position that is responsible for the overall operations of the care center including animal and facility care, and customer service; responsible for animal care and cleanliness at the care center and making day to day decisions regarding animal inventory, care and placement; purchasing of supplies; and cash handling.  Responsible for clearly communicating job expectations, job training, and holding staff accountable to the approved procedures. This position is an assistant to the Care Center Manager and acts as that person’s designee and as the Care Center’s lead in his or her absence.

Examples of Duties and Responsibilities:

  • Works with the Care Center manager to implement and monitor care center based programs to meet and exceed the standards of humane animal care and customer service to the animals and the community.
  • Follows written procedures for animal care and handling and ensures they are adhered to throughout the shelter; directs and monitors building maintenance needs; cleanliness and sanitation of animals; care of kennels and equipment; and animal care, feeding, and housing.
  • Directs and supervises care center in the performance of their responsibilities.  This includes but is not limited to intake, animal care, customer service, cleanliness, and animal handling. Responsible for communicating with the line staff and supervisors to ensure teamwork and cooperation. 
  • Works with Care Center Manager as well as other departmental supervisors to ensure staff is held accountable to the processes through a progressive discipline approach. Acts as the Care Center Manager’s designee with regards to hiring, firing, coaching, evaluations and implementing training programs.
  • Works with the medical team to ensure that medical needs are identified, animals are receiving timely medical care and that treatments are being performed in accordance with AC&C policy.
  • Works under the Senior Manager of Shelter Operations with the Care Center Manager to ensure that the shelter is following all guidelines as set forth by the law and government contracts. Ensures that safety procedures are being followed and OSHA standards are met at all times. Takes immediate action to correct hazards as needed.
  • Works with the placement department to make decisions about animal placement on a daily basis. Conducts daily rounds to make placement decisions including euthanasia
  • Ensures accurate, complete and timely record keeping and maintains quality control. Responsible for daily animal inventory and resolution of discrepancies. Prepares the at-risk list following agency protocol, as needed. Monitor statistics on daily animal population.
  • Enforces all policies and procedures as related to animal placement.
  • Works collaboratively with Client Services to oversee office functions including cash handling, data entry, and daily transactions.  Responds to customer and partner concerns via phone and email. 
  • Maintains inventory and is responsible for ordering and monitoring care center supplies.
  • Plans and schedules the maintenance and repair of care center. Acts as a line supervisor when it comes to new construction, renovation or repair.  
  • Responsible for actively supervising and maintain communication with care center volunteers.  Ensures all volunteer policies are adhered to.  Ensures that all volunteers feel welcome and are incorporated into the AC&C team.
  • Actively participates in the development of organizational policies and in other departmental programs and projects including marketing, fundraising, outreach, and volunteer programs.
  • Responsible for being available on call after hours and must be willing to work rotating shifts, including nights, holidays, and weekends. 
  • Other duties as assigned.

Qualifications and Required Skills:

  • Must be at least 21 yrs of age
  • High School diploma or GED required. College degree preferred but will take into account years of experience in lieu of degree. 
  • Animal Welfare experience a plus.
  • Must have previous supervisory experience and at least 5 years experience in leadership capacity
  • Must possess excellent people skills, staff management skills, and communication skills
  • Experience in health assessment, animal nutrition, appropriate cleaning and disinfection procedures.
  • Ability to manage multiple tasks simultaneously; problem solve and delegate effectively
  • Demonstrate reliability, leadership and a high level of integrity
  • Valid and current NYS Drivers License required
  • Basic familiarity with computers, MS Word and MS Outlook
  • Expected to work extended hours as needed
  • Must be willing to travel within the five boroughs to any of our 6 locations
  • Frequent driving between facilities is required.
  • Must be able to lift and move up to 50 pounds.
  • Must be able to work in a stressful environment

Work Environment: Ability to work in an animal care facility where euthanasia is performed, and remain calm and in control in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud.

Reports to:Care Center Manager

Overtime: This position is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Community Cat Program Assistant

Definition: This is a part time position focused on executing the field work components of an active TNR (Trap, Neuter, Return) and RTF (Return to Field) program. The position includes hands on work with community cats with varying levels of socialization as well as grassroots community education.

Examples of Duties and Responsibilities:

  • Participates in TNR projects including setting and baiting traps and ongoing monitoring of locations.
  • Transports cats from sites to shelter upon trapping and back to sites after surgery.
  • Assess locations for safe and sustainable conditions.
  • Clean and maintain humane cat traps, cat dens, transfer cages, and other humane handling tools.
  • Maintain impeccable record keeping to ensure cats are returned to their correct, original locations.
  • Ensure cats being held in the care center scheduled to participate in the program are appropriately marked.
  • Work collaboratively with the Animal Care Department to ensure best practices with regards to humane handling and stress limiting housing of cats while in our care.
  • Flyer and distribute advisory materials in affected areas.
  • Participate in grassroots community outreach to educate NYC citizens on the project as well as the benefits and goals of TNR/RTF generally.

Qualifications and Required Skills:

  • College degree preferred, High School diploma required.
  • Ability to engage in impromptu and open dialogue with people of varied backgrounds, awareness of animal welfare practices, and attitude toward cats.
  • Minimum of one year experience working with animals in a shelter preferred.
  • Cat-centric and TNR certified, a plus.
  • Must possess excellent customer service, people and organizational skills.
  • Must be able to communication well both verbally and in writing.
  • Computer literacy in Microsoft Office Word, Outlook and Excel.
  • Animal computer software experience preferred.
  • Reliability, high level of integrity, professionalism and punctuality.
  • Valid and current driver’s license and ability to drive a cargo van in NYC.

Work Environment: Position requires local travel amongst AC&C location in five boroughs. Candidate must have ability to work in an animal facility where euthanasia is performed and the ability to release animals outdoors. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Community Cats Program Coordinator

Overtime: This is a non-union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Community Cat Program Coordinator

Definition: The Community Cat Program Coordinator is responsible for the coordination of all aspects of AC&C’s TNR (Trap, Neuter, Return) and RTF (Return to Field) programs, ensuring that flow and efficiency are maintained while ensuring  humane handling and individualized attention for each cat that participates in the program. The CCPC works closely with the Admissions and Medical departments to ensuring timely identification and processing of program cats and in collaboration with program assistants coordinates performs field work, trapping and releasing of cats, and community relations.

Examples of Duties and Responsibilities:

Return to Field:

  • Monitor incoming cats and communicate with Admissions and Field departments to identify cats suitable for the program.
  • Research “pick up” locations for potential program cats to determine if release is appropriate.
  • Communicate with clients to gather additional information, discuss possible release, and educate about program.
  • Schedule necessary medical procedures prior to release.
  • Communicate with relevant placement departments if release is not appropriate.
  • Work collaboratively with the Animal Care Department to ensure best practices with regards to humane handling and stress limiting housing of cats while in our care.

Trap, Neuter, Return:

  • Oversee TNR projects including identifying locations, directing program assistants, participating in trapping and returning, etc.
  • Work collaboratively with the Medical department and/or ASPCA SNO to schedule multiple, potentially large scale surgeries for TNR cats.
  • Work collaboratively with the Animal Care Department to ensure best practices with regards to housing of community cats during their post-surgery recovery period.
  • Ensure high quality of customer service to public during client interactions.
  • Order and maintain appropriate inventory of program supplies and materials.
  • Other duties as assigned by Senior Management.

General:

  • Maintain accurate data for the Community Cats program including overall statistics and individual animal data.
  • Oversee maintenance of humane cat traps, cat dens, transfer cages, and other humane handling tools.
  • Lead and direct team in grassroots community education of TNR and RTF programs, including notifying communities when cats will be re-released back into their neighborhoods.
  • Be able to act as an AC&C representative at events.
  • Supervise program assistants including hiring, firing, scheduling, and performance evaluations.
  • Ability to engage in impromptu and open dialogue with people of varied backgrounds, awareness of animal welfare practices, and attitude toward cats.

Qualifications and Required Skills:

  • College degree preferred, High School diploma required.
  • Minimum of two years suitable related experience in customer service.
  • Minimum of two years experience working with animals in a shelter preferred.
  • Cat-centric and TNR certified, a plus.
  • Must possess excellent customer service, people and organizational skills.
  • Must be able to communication well both verbally and in writing.
  • Computer literacy in Microsoft Office Word, Outlook and Excel.
  • Animal computer software experience preferred.
  • Reliability, high level of integrity, professionalism and punctuality.
  • Valid and current driver’s license and ability to drive a cargo van in NYC.

Work Environment: Position requires local travel amongst AC&C location in five boroughs. Candidate must have ability to work in an animal facility where euthanasia is performed and the ability to release animals outdoors. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Director of Operations

Overtime: This is a non-union position and is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Enrichment Facilitator – Manhattan & Brooklyn Animal Care Centers

Definition: Provide behavioral enrichment to the animals in Animal Care and Control of New York City’s (AC&C) care; including exercise, behavioral enrichment, and basic training; to provide mental stimulation promoting health and well being.

Examples of Duties and Responsibilities:

  • Work with the Enrichment and Staff Training Supervisor to maintain and support programs that provide behavioral enrichment, exercise and care for the animals at AC&C.  Enriching animals at our care centers through walking, play and with the use of toys.
  • Implement enrichment plans for animals at the care centers as designated by the Enrichment and Staff Training Supervisor.
  • Provide toys, bedding, and other enrichment supplies for animals, as appropriate.
  • In conjunction with enrichment plans, teach basic manners during exercise and in the kennel as appropriate.
  • Work with the behavior staff, animal care staff, and volunteers to identify particular animals that are shy, have been with AC&C for a long time and/or need special attention.
  • Work with Enrichment and Staff Training Supervisor and Enrichment Coordinator to create and implement an individualize enrichment plan for priority animals.
  • Work with Canine Behavior Assessors and Assistants to coordinate walking of dogs prior to their assessments.
  • Keep accurate written records to identify what was done each day for each animal and to monitor the plan. Update records and observation logs as new information becomes available. Communicate findings with the Enrichment and Staff Training Supervisor.
  • Write and monitor bios for animals to assist with educating the staff, volunteers and public about the animals, as needed
  • Clean up after animals. This includes picking up after the dog during a walk and spot cleaning of kennels as needed.
  • Work with all ACC staff to identify medical, care, and placement needs for the animals. This includes medical, grooming, and behavioral issues identified while providing enrichment.
  • Other duties as assigned.

Qualifications and Required Skills:

  • One year of experience with animals in a shelter, zoo, veterinary, or private training setting.
  • Must be able to handle all types and breeds of cats and dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
  • Must  have strong interpersonal skills.
  • Position requires an individual who is able to physically walk distances.
  • High School Diploma or GED required.

Work Environment: Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Must be able to lift and move up to 75 pounds.

Reports to: Enrichment and Staff Training Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Foster Program Liaison

DEFINITION
The Foster Program Liaison is responsible for providing support to both the foster program and off-site adoption events. 

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

  • Recruit new foster volunteers through orientations, interviews, and training.
  • Coordination of transportation of foster animals to foster volunteers, between care centers, and to adoption events.
  • Provide support to foster volunteers to ensure all their needs are being met. This includes: answering questions, providing support for behavioral issues, following up with medical concerns, and handling other issues that may arise.  Communicate information to Foster Supervisor.
  • Coordinate with medical department to make sure foster animals leave the care center with appropriate vaccines and treatment plans, schedule follow up vet appointments, and assist with handling animals when appropriate.
  • Assist Foster Supervisor with management of foster volunteer database
  • Assist with the preparation of the Foster Newsletter. This includes: providing tips for animal care, answering frequently asked questions, and updating all foster volunteers with news about the program.
  • Assist in identifying appropriate foster animals for off-site adoption, outreach, and media opportunities. 
  • Coordinate logistics for foster animals attending events including scheduling behavior assessments, medical, and transport.   
  • Secure appropriate photographs of animals for foster and events.
  • Prepare paperwork for adoption packages for foster animals.
  • Attend MAC events as needed. Provide customer service and adoption counseling to prospective adopters and members of the public. Oversee volunteers at events.
  • Perform additional tasks as assigned.
  • Represent AC&C as assigned.

SKILLS AND REQUIREMENTS:

  • One year experience in animal welfare preferred.
  • High School Diploma or GED. 
  • Proficiency in Microsoft Outlook, Excel and Word; capable of learning shelter software.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Ability to multi-task and remain organized.
  • Strong verbal and written communication skills.

WORK ENVIRONMENT

This position will work from both the Manhattan and Brooklyn Care Centers.  Position requires local travel amongst AC&C locations and events. Candidate must have ability to work in an animal facility where euthanasia is performed.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

REPORTS TO:  Foster Supervisor

OVERTIME: This is a non-union position and is eligible for overtime.

Apply for this position.

Licensed Veterinary Technician - Manhattan & Brooklyn Animal Care Centers

Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Handle, restrain and triage all animals entering shelter.
  • Medicate orally, SQ and IM as directed by the staff veterinarian.
  • Prepare animals for and assist in surgery.
  • Administration and monitoring of anesthesia.
  • Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing.
  • Implantation of microchips.
  • Take and develop radiographs.
  • Perform Euthanasia.
  • Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy.
  • Maintain accurate and complete medical records, including computer data entry.
  • Assist in the documentation of cruelty cases.
  • Assist in performance of necropsy, as needed.
  • Cleaning of medical areas, kennels and cages as needed.
  • Maintain medical equipment.
  • Aging, sexing, and accurate breed identification.
  • Other job duties as assigned by the lead veterinary technician or veterinarian.

Qualifications and Required Skills:

  • Must be 21 years of age or older.
  • Associates or bachelor's degree in veterinary technology, or foreign equivalent recognized by NYS.
  • Licensure in NYS to practice veterinary technology.
  • Previous experience working in shelters preferred but not required.
  • Eligibility for and willingness to apply for euthanasia technician certification.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have NYS driver's license.
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Staff Veterinarian and Lead Veterinary Technician.

Overtime: This position is eligible for overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Lost and Found Liaison

Definition:This position is responsible for overseeing AC&C’s internal lost and found process and working collaboratively with supporting agencies that attempt to make matches on our behalf.

Examples of Duties and Responsibilities:

  • Monitor Lost & Found Chameleon alerts to determine which animals require investigation; follow up as necessary.
  • Provide quality assurance review of records to ensure that crossing field information is complete and accurate; work with relevant supervisors to address noted issues.
  • Perform Lost & Found searches in Chameleon to determine possible matches.
  • Create Lost & Found reports for clients who cannot do so themselves.
  • Assist clients with navigating the AC&C L&F process and other NYC resources that may be appropriate for them.
  • Counsel clients on best practices and practical approaches to finding a lost pet or reuniting a found one with its owner.
  • Update records based on feedback from outside agencies performing L&F searches on our behalf.
  • Communicate regularly with L&F personnel at partnering agencies.
  • Facilitate identification of AC&C animals who may have been transferred offsite prior to the end of any holding periods.
  • Work with all AC&C centers to ensure that the required L&F materials are on hand and updated as needed.
  • Provide L&F training to AC&C staff to better serve walk in clients.
  • Perform L&F walk-throughs when able.
  • Audit current practices, working to identify areas of improvement.
  • Alert media personnel of any potentially compelling reunification stories we may want to promote.
  • Ensure high quality of customer service to public during client interactions.
  • Order and maintain appropriate inventory of program supplies and materials.
  • Other duties as assigned by Senior Management.

Qualifications and Required Skills:

  • College degree preferred, High School diploma required.
  • Minimum of two years suitable related experience in customer service.
  • Minimum of two years experience working with animals in a shelter, kennel or veterinary hospital.
  • Must possess excellent customer service, people and organizational skills.
  • Must be able to communication well both verbally and in writing.
  • Computer literacy in Microsoft Office Word, Outlook and Excel.
  • Animal computer software experience preferred.
  • Reliability, high level of integrity, professionalism and punctuality.

Work Environment:Position requires local travel amongst AC&C location in five boroughs. Candidate must have ability to work in an animal facility where euthanasia is performed. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Client Services Manager

Overtime: This is a non-union position and is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

New Hope Liaison - Manhattan and Brooklyn Animal Care Center

Definition: Review, select and place companion animals as well as exotic animals that are surrendered to the AC&C. Build and maintain relationships with animal welfare adoption partners.

Examples of Duties and Responsibilities:

  • Cultivate relationships with New Hope Partners and ensure compliance with New Hope protocols.  Communication via phone, e-mail, and in-person visits to shelter.
  • Prioritize animals for placement.  Coordinate with other departments to identify priorities.
  • Document, review and relay information to New Hope Partners as deemed necessary and appropriate.
  • Ensure the integrity of all documents, including but not limited to New Hope contracts, medical/behavioral records, etc.
  • Place phone calls to appropriate New Hope Partners for potential placements.
  • Consistent and timely follow-up on all potential placements.
  • Request and coordinate transports.
  • Act as a liaison for animals in the shelter’s care, with other departments,  New Hope partners, and external partners (transport, vet hospitals, etc.).
  • Review and update New Hope Partner placements daily and ensure timely follow up.
  • Identify and mark animals that have been placed with New Hope Partners.
  • Set-up animals internally and externally for spay/neuter appointments.
  • Attend offsite, after-hour New Hope functions, as needed.
  • Work cooperatively with AC&C volunteers and partners.
  • Other duties, as assigned by supervisor.

Qualifications and Required Skills:

  • Minimum 2 years placement experience working with animals.
  • Minimum 2 years of Customer Service experience preferred.
  • Ability to communicate information clearly and thoroughly.
  • Ability to remain calm and pleasant even in stressful situations.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • Ability to work at other care centers if needed.
  • High School Diploma or GED.

Work Environment:

Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of AC&C Partners at all times.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 25 pounds.

Reports to: New Hope Supervisor

Overtime:This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Apply for this position.

Overnight Supervisor - Brooklyn Care Center

Definition:This position is responsible for the after-hours supervision and oversight of shelter operations and staff at the Brooklyn Care Center. The Overnight Supervisor ensures humane treatment and handling of all animals, maintains a high standard for both animal care and customer care, while ensuring compliance of policies and procedures.

Examples of Duties and Responsibilities:

    Animal Sheltering:

  • Ensure the cleanliness of kennels, basic animal care, and animal handling is provided for according to the highest and most humane standards of care and according to AC&C policy. Identify any medical concerns and alert the medical department for prompt attention.
  • Conduct nightly rounds to ensure appropriate care of all animal needs are met accordingly.
  •  Monitor, review and facilitate animal placement options and plans. Generate the at-risk list, when assigned by the Care Center Manager and ensure that all animal placement options have been reviewed prior to being placed on the at-risk list. Work continuously with New Hope partners as needed.
  • Work closely with the Medical Department staff in regards to the identification of sick animals as well as the initiation of medical care in both emergencies and non-emergencies.
  • Human Resources:

  • Provide daily supervision of all assigned Care Center staff. Establish, monitor and measure staff performance goals and provide performance evaluations. Develop and maintain efficient and accurate Care Center Staff daily work schedules, overtime, leave requests, time and attendance reports. Review and complete Care Center payroll records.   Participate in hiring, evaluations and disciplinary action in cooperation with Care Center Manager.
  • Plan, conduct, document and reinforce staff training related to organizational policies and procedures, not excluding customer and animal care.
  • Facilities:

  • Ensure that Care Center has adequate supplies and inventory required to provide animal care and housing. Advise the animal care supervisor  of listing supply need. Ensure all inventory is used and working properly and housed safely.
  • Review facility and safety needs and report challenges and repairs as needed. Ensure a safe environment for staff, volunteers and customers.
  • Customer Care:

  • Oversee nightly Customer Care Department functions and staff including, customer service and follow-ups. Financial transactions include cash handling and daily closing procedures. Ensure the highest quality of customer service both in person and via phone by addressing customer needs and emergencies in a kind and compassionate manner. Ensure data entry accuracy and integrity in our computer database. Ensure complete and accurate memos are placed, read and followed up on.
  • Work cooperatively with Shelter Management Team, Senior Manager-Shelter Operations and Director of Operations on the effective daily operation of the Care Centers.
  • In absence of Care Center Manager, assume all operational responsibilities in managing the Care Center as assigned.
  • Other duties as assigned by Care Center Manager, Senior Manager-Shelter Operations or Director of Operations.

Qualifications and Required Skills:

  • High school diploma required. College degree preferred.
  • Minimum of one year Customer supervisory experience and suitable related experience in the shelter animal care and housing.
  • Ability to communicate both verbally and in writing, in a clear, accurate and concise manner; bilingual is a plus.
  • Basic working knowledge of animal shelter policies and applicable laws/regulations preferred.
  • Computer Literacy in Office Word, Outlook and Excel
  • Animal computer software experience preferred
  • Reliability, high level of integrity, professionalism and punctuality
  • Valid and current NYS Driver’s License
  • Ability to lift 50 pounds
  • Responsible for being available on call when assigned by Animal Care Center Manager and must be willing to work rotate shifts, holidays and work at least one weekend shift.

Work Environment:

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud. Ability to work in an animal care facility where euthanasia is performed is also essential.  May require local travel to other AC&C facilities throughout the five boroughs of NY. Ability to work in an animal care facility where euthanasia is performed.

Reports to: Care Center Manager

Overtime:This position is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Overnight Supervisor - Manhattan

Definition: This position is responsible for the after-hours supervision and oversight of shelter operations and staff at the Manhattan Care Center.  The Overnight Supervisor ensures humane treatment and handling of all animals, maintains a high standard for both animal care and customer care, while ensuring compliance of policies and procedures.

Examples of Duties and Responsibilities:

    Animal Sheltering:

  • Ensure the cleanliness of kennels, basic animal care, and animal handling is provided for according to the highest and most humane standards of care and according to AC&C policy.  Identifies any medical concerns and alerts the medical department for prompt attention.
  • Conduct nightly rounds to ensure appropriate care of all animal needs are met accordingly
  •  Monitor, review and facilitate animal placement options and plans. Generates the at-risk list, when assigned by Care Center Manager and ensures that all animals’ placement options have been reviewed prior to being placed on the at-risk list.  Work with New Hope partners as needed.
  • Work closely with the Medical Department staff in regards to the identification of sick animals as well as the initiation of medical care in both emergencies and non-emergencies.
  • Human Resources:

  • Provide daily supervision of all assigned Care Center staff. Establish, monitor and measure staff performance goals and provide performance evaluations. Develop and maintain efficient and accurate Care Center Staff daily work schedules, overtime, leave requests, time and attendance reports. Review and complete Care Center payroll records.   Participate in Care Center hiring, evaluations and disciplinary action in cooperation with Care Center Manager
  • Plan, conduct, document and reinforce staff training related to organizational policies and procedures and customer and animal care.

    Facilities:

  • Ensure that Care Center has adequate supplies and inventory required to provide animal care and housing,  advises the animal care supervisor  of listing  supply need.  Ensure all inventory is used and working properly and housed safely ..
  • Review facility and safety needs and report challenges and repairs as needed.  Ensure a safe environment for staff, volunteers and customers.
  • Customer Care:

  • Oversee nightly Customer Care Department functions and staff including, customer service and follow ups. Financial transactions including, cash handling and daily closing procedures. Ensure the highest quality of customer service both in person and via phone, addressing customer needs and emergencies in a kind, and compassionate manner.  Ensure data entry accuracy and integrity in our computer database.  Ensure complete and accurate memos are placed, read and followed up on.
  • Work cooperatively with  Shelter Management Team and  Director of Operations on the effective daily operation of the Care Centers
  • In absence of Care Center Manager, assume all operational responsibilities in managing the Care Center as assigned.
  • Other duties as assigned by Care Center Manager or  Director of Operations.

Qualifications and Required Skills:

  • High school diploma required/College degree preferred
  • Minimum of one year Customer supervisory experience  and suitable related experience in the shelter animal care and housing
  • Ability to communicate both verbally and in writing, in a clear, accurate and concise manner; bilingual is a plus
  • Basic Working Knowledge of animal shelter policies and applicable laws/regulations preferred
  • Computer Literacy in  Office Word, Outlook and Excel
  • Animal computer software experience preferred
  • Reliability, high level of integrity, professionalism and punctuality
  • Valid and current NYS Driver’s License
  • Ability to lift 50 pounds
  • Responsible for being available on call when assigned by Animal Care Center Manager and must be willing to work rotate shifts, holidays and work at least one weekend shift.

Work Environment:

  • While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud.  Ability to work in an animal care facility where euthanasia is performed is also essential.  May require local travel to other AC&C facilities throughout the five boroughs of NY. Ability to work in an animal care facility where euthanasia is  performed.

Reports to: Care Center Manager

Overtime:This position is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Veterinarian

Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony. Must be willing to work with a wide variety of species, focusing on cats and dogs. Advise on placement and euthanasia decisions. Work with the medical director to ensure health of the population, oversight and training of medical staff (veterinary technicians and assistants).

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Diagnosis and treatment of disease
  • Disease identification and surveillance, including daily rounds
  • Triage and examination of a variety of species
  • Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc
  • Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
  • Direct veterinary technicians and assistants in the daily performance of their duties
  • Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
  • Administration and monitoring of anesthesia
  • Performance of routine surgery, focusing on high-volume high-quality spay/neuter
  • Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
  • Interpretation of laboratory data and radiographs
  • Assist in placement and euthanasia decisions
  • Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy
  • Maintain accurate and complete medical records, including computer data entry
  • Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
  • Necropsy examinations of deceased animals
  • Work with the medical director to ensure compliance with relevant state law and city code
  • Other duties as assigned by the Medical Director

Qualifications and Required Skills:

  • DVM, VMD, or equivalent degree.
  • Licensure in NYS to practice veterinary medicine.
  • Previous clinical experience, particularly in shelters, preferred but not required.
  • Strong surgical and diagnostic skills
  • Interest in and understanding of shelter medicine, epidemiology, and herd health.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have a valid NYS driver's license.
  • Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.

Medical and surgical care in a high volume setting is physically and emotionally demanding.

Euthanasia is performed in the facility and euthanasia decisions are a specific job task

Reports to: Medical Director.

Overtime: This position is exempt from overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.