Careers at ACC

At ACC, our strength is our staff. We offer a wide variety of career opportunities, from entry to supervisory levels. We take great pride in hiring qualified applicants for the very important jobs available at ACC. Listed below are Job Opportunities currently available. Please click on the Job Title to see the Descriptions and Qualifications.

Apply for an ACC Job Posting:

To apply for any of our positions below, please print and fill-out our Job Application and mail, fax or scan and e-mail the completed application along with your resume and cover letter to:

Animal Care Centers of NYC
Attn: Human Resources
11 Park Place, Suite 805
New York, NY 10007
Fax: 212.341.3039
E-mail: hr@nycacc.org


Job Opportunities

Admissions Counselor (Manhattan Animal Care Center and Bronx Admission Center)

Definition:Under the direction of the Admissions Supervisor, the Admissions Counselor provides a high level of counseling and interaction with individuals turning in animals to ACC Care Centers. Helps maintain the human animal bond by working to prevent surrenders and works to minimize length of stay by compiling a comprehensive animal profile to help direct placement efforts, or by diverting intakes entirely.

Examples of Duties and Responsibilities:

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.
  • Maintain surrender appointment schedule.
  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.
  • Through counseling, determine if prevention or deferment of admission is possible with additional support.
  • Manage use of ACC surrender prevention support resources at the direction of supervisor.
  • Keep supervisor informed of support resource supplies and needs.
  • Collaborate with ACC partner organizations to provide support beyond what AC&C can provide.
  • Collaborate with ACC adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.
  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Skills and Requirements:

  • High School Diploma or GED.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.
  • Bilingual preferred.
  • At least one of the following:
    Minimum one year experience performing behavior assessments, animal training, or other enrichment activities.
    Minimum one year experience in a veterinary setting, assessing health status, providing vaccinations, etc.
    Minimum one year in a heavy counseling or customer service/social service oriented role.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. Ability to suspend personal judgment and to be creative and solution oriented when dealing with customers. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift up to 50 pounds.

Reports To: Admissions Supervisor

Overtime:This is a non-union position and is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Specialist (Manhattan and Brooklyn Care Center)

Definition: Under the direction of the Supervisors and Manager, the Animal Care Specialist provides a high standard of animal care to ensure the welfare of animals at the ACC Care Centers. Creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels, and providing exercise and socialization.

Examples of Duties and Responsibilities:

  • Maintain a  high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.
  • Properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to ACC policy and procedure. Bathe or clean animals immediately if they become soiled.
  • Exercise and socialize with animals on a regular basis while abiding to ACC’s dog walking program.
  • Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.
  • Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.
  • As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
  • Conduct Lost and Found tours with members of the public.
  • Be knowledgeable and conversational on ACC policies and common animal welfare practices.
  • Provide excellent customer service to individuals utilizing ACC services.
  • Work cooperatively with ACC volunteers and partners.
  • Process animal intakes as needed.
  • Perform other duties as assigned.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum one year of animal care experience.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Supervisors and Manager.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Transporter (Manhattan and Brooklyn Animal Care Centers)

Definition: The Animal Care Transporter will work with various animal placement programs to maximize the number of animals being transported to and from fosters and New Hope (rescue) partners, and on occasion, adopters.  This will also include transports between Animal Care Centers of NYC  (ACC) facilities, and will be done in coordination with field operations.  Transports will generally be within the five boroughs of New York City.

Examples of Duties and Responsibilities:

  • Ability to safely and humanely handle animals.
  • Drive vehicle in a safe manner.
  • Work with adoption, foster and New Hope program staff to schedule and coordinate transport of animals.
  • Clean and disinfect vehicle, cages, and equipment.
  • As needed, drive Mobile Adoption Center (26 ft. vehicle) to off-site adoption events
  • Communicate ACC policies and procedures to public and other organizations.
  • Complete necessary written reports concisely and in a timely manner.
  • Work cooperatively with ACC volunteers and partners.
  • Perform other duties as assigned.

Skills and Requirements:

  • Possess and maintain a valid NYS Drivers License in good standing.
  • Good verbal and written communication skills and basic computer skills.
  • High School Diploma.
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area.
  • Ability to use GPS, read maps, and prioritize requests.
  • Must be able to lift a minimum of 50 pounds.

Work Environment: Majority of hours will be spent alone in vehicle driving.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds.

Reports To:  Foster Manager

Overtime: This position is eligible for overtime.


Apply for this position.

Animal Control Officer (Manhattan, Brooklyn and Staten Island Care Center)

Definition: This field based position is responsible for helping promote  a safe community for pets, by providing emergency animal rescue, transport, education and resources. Under the direction of the field supervisor, serve as the front line liaison between ACC and the public, providing excellent client service, and compassionate animal care.

Examples of Duties and Responsibilities:

  • Prioritize and respond to assignments for animal rescues  within the 5 boroughs of NYC
  • Work with various ACC program staff to schedule and coordinate transport of animals
  • Be a proactive resource to the community, promoting ACC services and information aimed at adoption, surrender prevention, free vaccine clinics, food bank,  low cost and free spay/neuter, and TNR
  • Participate in community outreach efforts designed to build trust and a great relationship with the community
  • Provide compassionate and professional client service in emotional and stressful situations
  • Handle various species of animals using low stress handling techniques
  • Conduct extensive data entry for animal intakes including creating comprehensive animal profiles and concise but detailed reports
  • Maintain a clean vehicle; disinfect cages and equipment according to ACC policy and procedures
  • Work cooperatively with ACC volunteers and external partners
  • Drive vehicle in a safe manner
  • Perform other duties as assigned

Skills and Requirements:

  • High School Diploma or GED
  • Possess and maintain a valid NYS Drivers License in good standing
  • One year of satisfactory work experience caring for animals, or, two years of  client service experience
  • Excellent  verbal/written communication skills; bi lingual a plus
  • Strong critical thinking skills  with the ability to exercise independent judgment in stressful situations
  • Basic computer skills
  • Must be able to lift a minimum of 50 lbs
  • Must be able to safely and humanely  handle animals of various species; including, but not limited to dogs, cats, native wildlife,  reptiles, birds, rabbits.
  • Must be able to work  nights and weekends.

Work Environment: The majority of  hours will be spent working alone throughout the 5 boroughs of NYC, driving a vehicle and responding to rescue/transport assignments, sometimes diffusing emotional and stressful situations.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds.

Reports To:  Field Supervisor

Overtime: This is a union position and is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Client Care Representative (Brooklyn and Manhattan Animal Care Center)

Definition: The Client Care Representative is the face of Animal Care Centers of NYC and is responsible for providing professional, world-class service to all internal and external clients in a way that reflects the values and mission of ACC.  The Client Care Representative will be responsible for greeting clients, directing clients to other departments when necessary, and providing information about all ACC services including animal admission, adoption, health and behavior.  The Client Care Representative will also be expected to answer questions about fees, legal requirements, TNR, external resources, and other topics.  ACO-CS is required to treat all clients with respect and professionalism.

Examples of Duties and Responsibilities:

  • Present professional and friendly demeanor to clients at all times;
  • Provide prompt, well-informed and d enthusiastic greeting for all clients entering ACC and determine the nature of each client’s visit
  • Interact with the public via phone, email and in person to answer questions about  services provided by ACC
  • Provide thorough, professional, personalized and sincere communications regardless of method of communication
  • Act as an ambassador of spay/neuter in a positive and open manner
  • Graciously accept monetary and in-kind donations
  • Perform extensive data entry work in Chameleon or other animal sheltering software;  including creating people and animal profiles, documenting communications via thorough memos, and being able to find required information in Chameleon or other similar software
  • Perform additional clerical duties such as answering multi-line phones, filing, and record maintenance, and other duties as assigned
  • Register pets for NYC licenses online and collect appropriate fees
  • Complete all tasks  per ACC policies and procedures provided by the department Supervisor or Manager
  • Adhere to changes in policy or procedure as directed by Supervisor and/or Manager
  • Effectively and professionally communicate policies concerning intakes, adoptions, euthanasia and relinquishments to ACC Clients, members of the public, and other organizations
  • Accurately perform Lost/Found checks using all available methods of contact (phone, email, letter) to locate possible owners
  • Be knowledgeable of multiple processes, including animal admission (owner surrender, deceased, stray, police – criminal and non-criminal); returning an animal to an owner; Department of Health policies for bite cases;
  • Maintain accurate cash drawers (money and receipts); perform end of day reconciliations
  • Properly scan animals for microchips when necessary
  • Complete surgical discharges with owners per detailed instruction check-list
  • Complete daily reports and duties as instructed by the Supervisor
  • Maintain professional personal appearance and work area  at all times
  • Work cooperatively with ACC volunteers, partners and ACC staff
  • Assist various other departments with additional tasks as directed

Skills and Requirements:

  • High school diploma or its educational equivalent
  • Excellent written and verbal communication skills; bilingual a plus
  • Strong attention to detail
  • Ability to work in a fast-paced environment – multi-tasking is a must
  • Strong computer skills including typing, email etiquette and use of internet search tools
  • Familiarity with dog and cat breeds, animal descriptions, and animal sheltering community is a plus
  • Strong preference for applicants with prior work experience with customer service, data entry, and multi-line phone systems

WORK ENVIRONMENT:

  • Exposure to odors and airborne particles including animal fur and toxic chemicals
  • High levels of noise
  • Can be fast-paced and stressful, working with emotional clients
  • Department Hours of operation between 8am and 8pm seven days a week, flexible work hours may be required (including holidays, weekends, and overtime)
  • Physical requirements include being able to withstand prolonged periods of sitting or standing; lifting or moving up to 35 pounds. 

Report To: Client Services Supervisor

Overtime:This is a union position and is eligible for overtime.

Apply for this position.

Custodian (Manhattan Animal Care Center)

Definition: As part of the Operations team, the Custodian ensures that ACC facilities and their immediate surroundings are clean, safe, and welcoming to the public. The Custodian keeps the non-animal housing areas of the shelters presentable, ensures disease control procedures are maintained, follows regulations in regard to OSHA, performs basic facilities maintenance. He or she works in conjunction with all departments to promote an environment the entire organization can be proud of.

Examples of Duties and Resposibilities:

  • Responsible for ensuring that the interiors and exteriors of ACC facilities are clean, safe and presentable.
  • At the direction of the Ops team identify, prioritize and perform regular custodian duties on a daily and/or weekly basis, including:
    • Sweeping and mopping of floors
    • Cleaning and disinfecting surfaces such as countertops, tables, window sills, door handles, etc.
    • Wash windows and other glass surfaces
    • Remove trash from communal and office spaces
    • Other based on need
  • Ensure that public and client focused areas such as bathrooms, locker rooms, and lobbies are cleaned as described above and always stocked with the requisite supplies such as toilet tissue, soap, hand sanitizer, etc.
  • Ensure parking lots are free of debris and well maintained
  • Perform maintenance tasks such as light bulb changes, snow removal, etc.
  • Assist with large scale projects such as inventory reorganization and purge, animal equipment assembly, etc.
  • Other tasks at the direction of Operations

Qualifications and Requirements:

  • Must be 18 years of age or older
  • High School diploma or educational equivalent
  • Ability to work safely with chemical products
  • Ability to use physical exertion to clean the facility (mop, sweep, dust and vacuum).
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time
  • Must have the ability to travel routinely to all five boroughs, though position is based in Brooklyn or Manhattan

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job the employee is frequently exposed to odors and airborne particles including animal fur and toxic chemicals. The noise level in the environment is very loud. Must be able to lift up to 50 pounds.

Reports To: Operations

Overtime: This is a non-exempt position and eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Licensed Veterinary Technician (All Locations)

Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Handle, restrain and triage all animals entering shelter.
  • Medicate orally, SQ and IM as directed by the staff veterinarian.
  • Prepare animals for and assist in surgery.
  • Administration and monitoring of anesthesia.
  • Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing.
  • Implantation of microchips.
  • Take and develop radiographs.
  • Perform Euthanasia.
  • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy.
  • Maintain accurate and complete medical records, including computer data entry.
  • Assist in the documentation of cruelty cases.
  • Assist in performance of necropsy, as needed.
  • Cleaning of medical areas, kennels and cages as needed.
  • Maintain medical equipment.
  • Aging, sexing, and accurate breed identification.
  • Other job duties as assigned by the lead veterinary technician or veterinarian.

Qualifications and Required Skills:

  • Must be 21 years of age or older.
  • Associates or bachelor's degree in veterinary technology, or foreign equivalent recognized by NYS.
  • Licensure in NYS to practice veterinary technology.
  • Previous experience working in shelters preferred but not required.
  • Eligibility for and willingness to apply for euthanasia technician certification.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have NYS driver's license.
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Staff Veterinarian and Lead Veterinary Technician.

Overtime: This position is eligible for overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Placement Liaison (Staten Island Animal Care Center)

Definition: Support the overall efforts of the Adoption, New Hope and Behavior programs by promoting public adoption and new hope placement of animals at the Staten Island Animal Care Center and off-site Adoption Events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Evaluate and assist with the determination of feline behavior while in ACC’s care through approved assessments and behavior tools.

Examples of Duties and Responsibilities:

  • Actively reach out to and interact with prospective adopters to find out what they are looking for in a pet.
  • Physically handle and show animals available for adoption.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Interact with and get to know available animals in order to provide information and make the best possible matches for adopters and New Hope Partners.
  • Review adoption applications, counsel prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep records of positive adoption stories.
  • Identify the needs of each animal and convey their care requirement to adopters; i.e., long-haired dogs require frequent grooming, etc.
  • Understand, adhere to and enforce ACC policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Cultivate relationships with New Hope Partners and ensure compliance with New Hope protocols. Communication via phone, e-mail, and in-person visits to shelter.
  • Prioritize animals for placement. Coordinate with other departments to identify priorities.
  • Document, review and relay information to New Hope Partners as deemed necessary and appropriate.
  • Place phone calls to appropriate New Hope Partners for potential placements.
  • Consistent and timely follow-up on all potential placements.
  • Request and coordinate transports.
  • Review and update New Hope Partner placements daily and ensure timely follow up.
  • Perform feline behavior assessments in effort to determine placement decisions in accordance with approved guidelines.
  • Implement enrichment plans for cats in the building, as appropriate.
  • Provide toys, bedding, and other enrichment supplies for cats in the kennel, as appropriate.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Work as a team player within the organization, including with fellow internal placement staff members, ACC volunteers and partners

Qualifications and Required Skills:

  • Minimum one year customer service experience preferably with an animal welfare organization.
  • Minimum one year experience within an animal shelter
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.

Reports To: Adoption Supervisor

Overtime:This position is not exempt from overtime

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift up to 50 pounds.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Senior Manager – Veterinary Operations

Definition: Under the direction of the Senior Director – Veterinary Medicine the Veterinary Operations Manager oversees and supports all personnel and resources of the entire medical departments on all sites.  The Senior Veterinary Operations Manager  is responsible for the many different aspects of medical department  management including human resources, law and ethics, finance as well as organization of the department. The successful operations manager  is able to balance many different elements of management as well as be resourceful, excellent with time management, able to mediate conflicts with team members, be detail oriented, have initiative and have an excellent sense of customer service. This position requires the advanced skills of a Licensed Veterinary Technician to ensure advance standards of care are met and or exceeded.   The Sr. Veterinary Operations Manager directly supervises the Veterinary Team Managers on each site, providing mentorship, training, guidance and leadership.  The success and cohesion of the team is a direct correlation to leadership of the Sr. Veterinary Operations Manager. 

Examples Of Duties And Responsibilities

  • Direct Supervision of Veterinary Team Managers who oversee the medical support team on each site, including but not limited to:
    • Hiring, evaluating, mentoring, and disciplinary action
    • Ensuring that all teams on all sites work within the standard operating guidelines of the organization
    • Sets performance expectations of the entire medical team
    • Time card and payroll management
  • Represents the medical department in all interdepartmental meetings and strategy sessions
  • Ensures organizational compliance with all Federal, State and Local regulations including the management and record keeping of Controlled Substances
  • Drafts and implements Standard Operating Procedures for all technical tasks and duties. Works with the Senior Director – Veterinary Medicine on medical protocols.
  • Training – ensures all technical staff are trained on the use of anesthesia equipment, patient monitoring devices, digital x-ray machines, blood and chemistry analyzers.  Should be able to trouble-shoot and problem solve. 
  • Collaborates with Veterinary Operations Administrator to ensure efficient use of inventory and keeps departments within budget.
  • Gives input on staffing and budget management
  • Sets work ethic and maintains a positive and efficient work environment
  • Performs duties as a Licensed Veterinary Technician as needed

Qualifications And Requirements:

  • Licensed Veterinary Technician or License eligible in the State of NY
  • 3-5 years Hospital or Shelter Management experience
  • Proven leadership, time management and project management skills
  • Initiative and motivated to strive for excellence
  • Solution driven problem solver
  • Positive Attitude, excellent communication skills, understands the value of mentoring

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals.  The noise level in the environment is very loud.  Must be able to lift up to 50 pounds.

Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and humane euthanasia training may be a specific job task for this position.

Reports To:  Senior Director – Veterinary Medicine

Overtime: This position is exempt from overtime.

Apply for this position.

Staten Island Care Center and Community Relationships Manager

DEFINITION:
As a primary goal, ACC strives to position ourselves as a strong partner within the community; working with New Yorkers to create and collaborate, promoting animal welfare and the human animal bond. With the unveiling of ACC’s first brand new facility in Fall 2017, the Staten Island Care Center will become the jewel of ACC and will play a pivotal role as the headquarters for our community oriented programming. The Manager leads the staff in providing progressive, excellent care to our animal residents and partnering with the community, fostering both new and existing client relationships. They will manage a staff of approximately 25 employees and provide leadership and direction to approximately 35. They will oversee all daily operations both in the field and in the shelter, host guests and events at the care center, and liaise with the community at events throughout the city but with a focus on Staten Island specifically.


Shelter Operations

  • Oversee daily function of all onsite staff, collaborating with leadership from other departments and programs to provide consistent direction where there is overlap.
  • Provide direction and oversight to Care Center Supervisor in managing Animal Care and Client Care staff. This includes but is not limited to intake, animal care, customer service, cleanliness, and animal handling. Responsible for communicating with the line staff and supervisors to ensure teamwork and cooperation. 
  • Model and promote a staff culture that is friendly and outgoing, free of judgement.
  • Facilitate training to promote staff growth and development, and implementation and adherence to best practices and organizational policy.
  • Implements and monitors care center based programs to meet and exceed the standards of humane animal care and customer service to the animals and the community.
  • Works with the medical team to ensure that medical needs are identified, animals are receiving timely medical care and that treatments are being performed in accordance with ACC policy.
  • Ensures that safety procedures are being followed and OSHA standards are met at all times. Takes immediate action to correct hazards as needed.
  • Works with the placement department to make decisions about animal placement on a daily basis. Conducts daily rounds to make placement decisions including preparation of the At Risk list and exhibits a reasonable level of comfort making euthanasia decisions.

Community Relationships

  • Provide direction and oversight to community outreach team activities on Staten Island
  • Develop and maintain a community outreach model that incorporates HSUS Pets for Life tenets; work with relevant leadership to model same within other departments
  • Collaborate with field leadership in identifying and managing response to high profile and/or sensitive situations within Staten Island
  • Host tours for guests including elected officials, representatives from foundations or potential grantors, board members, and other VIPs
  • Conduct onsite events such as school group tours, corporate volunteer days, open house events, and more
  • Collaborate with partnering programs and organizations to host and/or conduct onsite events such as dog training classes, TNR certification courses, spay/neuter days, and more
  • Partner with ACC community outreach staff and volunteers to identify, staff, and represent ACC at community events throughout the borough, promoting ACC’s mission and recruiting volunteers and donors
  • Identify and foster partnerships throughout the borough with local business and organizations to help promote ACC’s mission
  • Actively participate in and act as a stellar representative of ACC at such events


Other/Administrative

  • Manages and adheres to operational budgets. Maintains inventory and is responsible for ordering and monitoring supplies.
  • Plans and schedules maintenance and repair of care center. Acts as organizational point person for new construction, renovation, or repair.
  • Actively participates in development of organizational policies, facilitates trainings, and collaborates in other departmental programs and projects including marketing, fundraising, outreach, and volunteer programs.
  • Responsible for on call availability
  • Other duties as assigned

WORK ENVIRONMENT: Ability to work in an animal care facility where euthanasia is performed, and remain calm and in control in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud.

REPORTS TO: Sr. Director, Animal Care & Community Engagement

OVERTIME: This position is not eligible for overtime.

Apply for this position.

Veterinarian

Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony. Must be willing to work with a wide variety of species, focusing on cats and dogs. Advise on placement and euthanasia decisions. Work with the medical director to ensure health of the population, oversight and training of medical staff (veterinary technicians and assistants).

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Diagnosis and treatment of disease
  • Disease identification and surveillance, including daily rounds
  • Triage and examination of a variety of species
  • Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc
  • Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
  • Direct veterinary technicians and assistants in the daily performance of their duties
  • Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
  • Administration and monitoring of anesthesia
  • Performance of routine surgery, focusing on high-volume high-quality spay/neuter
  • Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
  • Interpretation of laboratory data and radiographs
  • Assist in placement and euthanasia decisions
  • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy
  • Maintain accurate and complete medical records, including computer data entry
  • Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
  • Necropsy examinations of deceased animals
  • Work with the medical director to ensure compliance with relevant state law and city code
  • Other duties as assigned by the Medical Director

Qualifications and Required Skills:

  • DVM, VMD, or equivalent degree.
  • Licensure in NYS to practice veterinary medicine.
  • Previous clinical experience, particularly in shelters, preferred but not required.
  • Strong surgical and diagnostic skills
  • Interest in and understanding of shelter medicine, epidemiology, and herd health.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have a valid NYS driver's license.
  • Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.

Medical and surgical care in a high volume setting is physically and emotionally demanding.

Euthanasia is performed in the facility and euthanasia decisions are a specific job task

Reports to: Medical Director.

Overtime: This position is exempt from overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Veterinary Assistant (Brooklyn, Manhattan and Staten Island Care Center)

Definition: Under the direction of a veterinarian, assists in the provisions of basic care for animals in the shelter by providing support to the licensed veterinary technicians and veterinarians. Performs initial screening examinations, documents medical findings, and administer a variety of medical treatment. Facilitates accurate and timely data entry, including photographic documentation as needed. Administers topical and oral medications, bathe and groom animals, and provide direct assistance to veterinary medical staff as otherwise directed. Ensures basic maintenance tasks are performed in a timely fashion to ensure smooth functioning of the department.

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Perform initial screening examinations of animals arriving at the Care Centers and identify animals requiring further veterinary attention
  • Administer oral and topical medications
  • Implant microchips
  • Assist in feeding and other basic husbandry care of animals
  • Clean medical areas, kennels and cages as needed
  • Perform humane euthanasia
  • Maintain handling and restraint equipment
  • Accurately document medical exam findings, vaccinations, and treatment in Chameleon medical records
  • Assist in stocking and maintenance of adequate inventory
  • Facilitate transfer of animals from intake areas through medical and into appropriate housing
  • Work cooperatively with ACC volunteers and partners
  • Other duties as assigned by the medical supervisor

Qualifications and Requirements:

  • Must be 21 years of age or older
  • Minimum 12 months previous experience working with animals in a veterinary or shelter setting
  • High school diploma or GED. Some college preferred but not required
  • Eligibility for and willingness to apply for certification as a euthanasia technician
  • Good written and oral communication skills and basic computer skills, including a basic understanding of medical terminology
  • Dependable, reliable, and efficient
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time

Work Environment:

The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals. The noise level in the environment is very loud. Must be able to lift up to 50 pounds.

Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and performing euthanasia is a specific job task for this position.

Reports To: Medical supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.