Careers at ACC

At ACC, our strength is our staff. We offer a wide variety of career opportunities, from entry to supervisory levels. We take great pride in hiring qualified applicants for the very important jobs available at ACC. Listed below are Job Opportunities currently available. Please click on the Job Title to see the Descriptions and Qualifications.

Apply for an ACC Job Posting:

To apply for any of our positions below, please print and fill-out our Job Application and mail, fax or scan and e-mail the completed application along with your resume and cover letter to:

Animal Care Centers of NYC
Attn: Human Resources
11 Park Place, Suite 805
New York, NY 10007
Fax: 212.341.3039
E-mail: hr@nycacc.org


Job Opportunities

Admissions Counselor (Manhattan Animal Care Center)

Definition:Under the direction of the Admissions Supervisor, the Admissions Counselor provides a high level of counseling and interaction with individuals turning in animals to ACC Care Centers. Helps maintain the human animal bond by working to prevent surrenders and works to minimize length of stay by compiling a comprehensive animal profile to help direct placement efforts, or by diverting intakes entirely.

Examples of Duties and Responsibilities:

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.
  • Maintain surrender appointment schedule.
  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.
  • Through counseling, determine if prevention or deferment of admission is possible with additional support.
  • Manage use of ACC surrender prevention support resources at the direction of supervisor.
  • Keep supervisor informed of support resource supplies and needs.
  • Collaborate with ACC partner organizations to provide support beyond what AC&C can provide.
  • Collaborate with ACC adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.
  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Skills and Requirements:

  • High School Diploma or GED.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.
  • Bilingual preferred.
  • At least one of the following:
    Minimum one year experience performing behavior assessments, animal training, or other enrichment activities.
    Minimum one year experience in a veterinary setting, assessing health status, providing vaccinations, etc.
    Minimum one year in a heavy counseling or customer service/social service oriented role.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. Ability to suspend personal judgment and to be creative and solution oriented when dealing with customers. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift up to 50 pounds.

Reports To: Admissions Supervisor

Overtime:This is a non-union position and is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Officer - Animal Care

Definition: Under the direction of the Supervisors and Manager, the Animal Care Officer provides a high standard of animal care to ensure the welfare of animals at the ACC Care Centers. Creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels, and providing exercise and socialization.

Examples of Duties and Responsibilities:

  • Maintain a  high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.
  • Properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to ACC policy and procedure. Bathe or clean animals immediately if they become soiled.
  • Exercise and socialize with animals on a regular basis while abiding to ACC’s dog walking program.
  • Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.
  • Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.
  • As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
  • Conduct Lost and Found tours with members of the public.
  • Be knowledgeable and conversational on ACC policies and common animal welfare practices.
  • Provide excellent customer service to individuals utilizing ACC services.
  • Work cooperatively with ACC volunteers and partners.
  • Process animal intakes as needed.
  • Perform other duties as assigned.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum one year of animal care experience.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Supervisors and Manager.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Officer - Client Services (Brooklyn & Manhattan Animal Care Center)

Definition: The Animal Care Officer – Client Services (ACO-CS) is the face of Animal Care Centers of NYC and is responsible for providing professional, world-class service to all internal and external clients in a way that reflects the values and mission of ACC.  The ACO-CS will be responsible for greeting clients, directing clients to other departments when necessary, and providing information about all ACC services including animal admission, adoption, health and behavior.  The ACO-CS will also be expected to answer questions about fees, legal requirements, TNR, external resources, and other topics.  ACO-CS is required to treat all clients with respect and professionalism.

Examples of Duties and Responsibilities:

  • Present professional and friendly demeanor to clients at all times;
  • Provide prompt, well-informed and d enthusiastic greeting for all clients entering ACC and determine the nature of each client’s visit
  • Interact with the public via phone, email and in person to answer questions about  services provided by ACC
  • Provide thorough, professional, personalized and sincere communications regardless of method of communication
  • Act as an ambassador of spay/neuter in a positive and open manner
  • Graciously accept monetary and in-kind donations
  • Perform extensive data entry work in Chameleon or other animal sheltering software;  including creating people and animal profiles, documenting communications via thorough memos, and being able to find required information in Chameleon or other similar software
  • Perform additional clerical duties such as answering multi-line phones, filing, and record maintenance, and other duties as assigned
  • Register pets for NYC licenses online and collect appropriate fees
  • Complete all tasks  per ACC policies and procedures provided by the department Supervisor or Manager
  • Adhere to changes in policy or procedure as directed by Supervisor and/or Manager
  • Effectively and professionally communicate policies concerning intakes, adoptions, euthanasia and relinquishments to ACC Clients, members of the public, and other organizations
  • Accurately perform Lost/Found checks using all available methods of contact (phone, email, letter) to locate possible owners
  • Be knowledgeable of multiple processes, including animal admission (owner surrender, deceased, stray, police – criminal and non-criminal); returning an animal to an owner; Department of Health policies for bite cases;
  • Maintain accurate cash drawers (money and receipts); perform end of day reconciliations
  • Properly scan animals for microchips when necessary
  • Complete surgical discharges with owners per detailed instruction check-list
  • Complete daily reports and duties as instructed by the Supervisor
  • Maintain professional personal appearance and work area  at all times
  • Work cooperatively with ACC volunteers, partners and ACC staff
  • Assist various other departments with additional tasks as directed

Skills and Requirements:

  • High school diploma or its educational equivalent
  • Excellent written and verbal communication skills; bilingual a plus
  • Strong attention to detail
  • Ability to work in a fast-paced environment – multi-tasking is a must
  • Strong computer skills including typing, email etiquette and use of internet search tools
  • Familiarity with dog and cat breeds, animal descriptions, and animal sheltering community is a plus
  • Strong preference for applicants with prior work experience with customer service, data entry, and multi-line phone systems

WORK ENVIRONMENT:

  • Exposure to odors and airborne particles including animal fur and toxic chemicals
  • High levels of noise
  • Can be fast-paced and stressful, working with emotional clients
  • Department Hours of operation between 8am and 8pm seven days a week, flexible work hours may be required (including holidays, weekends, and overtime)
  • Physical requirements include being able to withstand prolonged periods of sitting or standing; lifting or moving up to 35 pounds. 

Report To: Client Services Supervisor

Overtime:This is a union position and is eligible for overtime.

Apply for this position.

Animal Care Technician (Brooklyn Animal Care Center)

Definition: Under the direction of a veterinarian, assist in the provision of basic care for animals in the shelter through direct assistance with examinations and documentation of medical findings and treatments. Facilitates accurate and timely data entry, including photographic documentation as needed. Restrains and otherwise assists veterinarians and veterinary technicians and assistants with examinations. Bathes and grooms animals, provides basic husbandry and direct assistance as otherwise directed. Ensures basic maintenance tasks are performed in a timely fashion to ensure the smooth functioning of the department.

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Handle and restrain animals
  • Assist in feeding and other basic husbandry care of animals
  • Clean medical areas, kennels and cages as needed
  • Maintain handling and restraint equipment
  • Accurately document medical exam findings, vaccinations, and treatments in Chameleon medical records
  • Medicate animals orally and/or topically
  • Assist in stocking and maintenance of adequate inventory
  • Assist with humane euthanasia
  • Facilitate transfer of animals from intake areas through medical and into appropriate housing
  • Work cooperatively with ACC volunteers and partners
  • Other duties as assigned by the medical supervisor or veterinarian

Qualifications and Requirements:

  • Must be 18 years of age or older
  • Minimum 6 months previous experience working with animals in a veterinary or shelter setting
  • High school diploma or GED. Some college preferred but not required
  • Good written and oral communication skills and basic computer skills, including a basic understanding of medical terminology
  • Dependable, reliable, and efficient
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time

Work Environment:

The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals. The noise level in the environment is very loud. Must be able to lift up to 50 pounds.
Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports To: Medical supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Control Officer (Brooklyn Animal Care Center)

Definition: Under the supervision of the Field Supervisor, provide animal control and rescue through field assignments. Respond to calls in field, drive vehicle safely throughout five boroughs or other areas transporting and impounding animals, and educate public on animal related issues as part of field call.

Examples of Duties and Responsibilities:

  • Drive vehicle in a safe manner
  • Handle various species of animals humanely
  • Respond to field calls/transport requests in order of priority
  • Clean/disinfect vehicles, cages, equipment
  • Conduct intake of animals in shelter computer system
  • Communicate ACC policies/procedures to public and other agencies
  • Complete necessary written reports concisely and in a timely manner
  • Initiate animal cruelty investigations, as needed
  • Respond to disaster related calls
  • Work cooperatively with ACC volunteers and partners
  • Perform other duties as assigned

Qualifications and Required Skills:

  • Possess and maintain a valid NYS Drivers License in good standing
  • Good verbal/written communication skills and basic computer skills
  • High School diploma
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area
  • Ability to use GPS, read maps, prioritize field calls
  • Must be able to lift a minimum of 50 lbs
  • Must be able to capture and restrain animals ranging in weight greater than 100 lbs
  • Must be able to handle animals of various species, including but not limited to reptiles, birds, rabbits, and primates
  • Must be able to work on-call after hours

Work Environment: Majority of hours will be spent alone in vehicle driving and in the field responding calmly to calls from the public and diffusing emotional and stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift and move a minimum of 50 pounds and capture and restrain animals ranging in weight greater than 100 pounds.

Reports to: Field Supervisor.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Apply for this position.

Community Cat Program Assistant

Definition: This is a part time position focused on executing the field work components of an active TNR (Trap, Neuter, Return) and RTF (Return to Field) program. The position includes hands on work with community cats with varying levels of socialization as well as grassroots community education.

Examples of Duties and Responsibilities:

  • Participates in TNR projects including setting and baiting traps and ongoing monitoring of locations.
  • Transports cats from sites to shelter upon trapping and back to sites after surgery.
  • Assess locations for safe and sustainable conditions.
  • Clean and maintain humane cat traps, cat dens, transfer cages, and other humane handling tools.
  • Maintain impeccable record keeping to ensure cats are returned to their correct, original locations.
  • Ensure cats being held in the care center scheduled to participate in the program are appropriately marked.
  • Work collaboratively with the Animal Care Department to ensure best practices with regards to humane handling and stress limiting housing of cats while in our care.
  • Flyer and distribute advisory materials in affected areas.
  • Participate in grassroots community outreach to educate NYC citizens on the project as well as the benefits and goals of TNR/RTF generally.

Qualifications and Required Skills:

  • College degree preferred, High School diploma required.
  • Ability to engage in impromptu and open dialogue with people of varied backgrounds, awareness of animal welfare practices, and attitude toward cats.
  • Minimum of one year experience working with animals in a shelter preferred.
  • Cat-centric and TNR certified, a plus.
  • Must possess excellent customer service, people and organizational skills.
  • Must be able to communication well both verbally and in writing.
  • Computer literacy in Microsoft Office Word, Outlook and Excel.
  • Animal computer software experience preferred.
  • Reliability, high level of integrity, professionalism and punctuality.
  • Valid and current driver’s license and ability to drive a cargo van in NYC.

Work Environment: Position requires local travel amongst ACC location in five boroughs. Candidate must have ability to work in an animal facility where euthanasia is performed and the ability to release animals outdoors. Ability to remain calm, assertive, and professional in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Community Cats Program Coordinator

Overtime: This is a non-union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Enrichment Facilitator (Brooklyn Animal Care Center)

Definition: Provide behavioral enrichment to the animals in Animal Care Centers of New York City’s (ACC) care; including exercise, behavioral enrichment, and basic training; to provide mental stimulation promoting health and well being.

Examples of Duties and Responsibilities:

  • Works with the Enrichment and Staff Training Supervisor to maintain and support a program that provides behavioral enrichment, exercise and care for the animals at ACC. Exercise animals at our care centers through walking, play and with the use of toys.
  • Implement an enrichment plan for animals at the care centers as designated by the Enrichment and Staff Training Supervisor.
  • Provide toys, bedding, and other enrichment supplies for animals, as appropriate.
  • In conjunction with the enrichment plan, teach basic manners during exercise and in the kennel as appropriate.
  • Work with the behavior staff, animal care staff, and volunteers to identify particular animals that are shy, have been with ACC for a long time and/or need special attention to implement a plan for their care.
  • Work with Canine Behavior Assessors and Assistants to coordinate walking of dogs prior to their assessments.
  • Keep accurate written records to identify what was done each day for each animal and to monitor the plan. Update records and observation logs as new information becomes available. Communicate findings with the Enrichment and Staff Training Supervisor.
  • Write and monitor bios for animals to assist with educating the staff, volunteers and public about the animals.
  • Clean up after animals. This includes picking up after the dog during a walk and spot cleaning of kennels as needed.
  • Work with all ACC staff to identify medical, care, and placement needs for the animals. This includes medical, grooming, and behavioral issues identified while providing enrichment.
  • Work with volunteers to help train and assist.
  • Other duties as assigned.

Skills and Requirements:

  • Must have a genuine love and respect for animals.
  • Must be able to handle all types and breeds of cats and dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
  • Must have strong interpersonal skills.
  • Experience with animals and dog behavior a plus but must be willing to learn.
  • Position requires an individual who is able to physically walk distances.
  • High School Diploma or GED required.

Work Environment: Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 75 pounds.

Reports To: Enrichment and Staff Training Supervisor.

Overtime: This position is not exempt from overtime.

Apply for this position.

Field Dispatcher (Brooklyn Animal Care Center)

Definition: This position is responsible for handling requests for animal rescues from the general public and dispatches requests to animal control officers in the field. It involves heavy use of telephones and computers as well as providing superior client-centered services.

Examples of Duties and Responsibilities:

  • Receive, prioritize, and handle multiple, simultaneous emergency phone calls for animal rescue assistance, such as but not limited to, injured/sick/abandoned animals, pick-up of stray animals, etc.
  • Identify, through appropriate and timely questioning of the caller, the nature of the problem. Summarize the critical information for animal control officers in the computer dispatch system using correct grammar, spelling, and punctuation, and classify calls according to the level of response required.
  • Dispatch field officers to animal rescue calls and transports within and around the 5 boroughs of NYC.
  • Counsel the public on the surrendering of animals, proper treatment and behavioral issues and alternative solutions to surrender, as well as general issues related to pets and animals.
  • Maintain complete and accurate records of dispatch events, calls for service, general inquiries, and other appropriate documents.
  • Regularly use, in an efficient and accurate manner, the organization’s computerized database to maintain a record of activities and to track persons and animals within our system.
  • Act as liaison with the Police, Fire Department or other agencies.
  • Accept and process telephone credit card payments and contributions.
  • Report to the supervisor any calls of an emergency or unusual nature.
  • Handle additional duties as assigned and deemed appropriate by a supervisor 
  • Must be willing to work rotating shifts including nights, holidays and weekends.

Skills and Requirements:

  • High School Diploma or equivalent
  • Minimum of one year of call center/dispatching experience or two years of related customer service experience
  • Communicate, both verbally and in writing, in a clear, accurate and concise manner
  • Effectively use a telephone and computer
  • Resolve problems and calm members of the public, by telephone, while providing them with an outstanding client service experience
  • Handle multiple tasks and work under stressful conditions

Work Environment: Work is normally conducted in an office environment and will require working on the weekends. While performing the duties of the job, the employee can be exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports To: Dispatch Lead

Overtime: This position is not exempt from overtime.

Apply for this position.

Licensed Veterinary Technician (Brooklyn Animal Care Center)

Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Handle, restrain and triage all animals entering shelter.
  • Medicate orally, SQ and IM as directed by the staff veterinarian.
  • Prepare animals for and assist in surgery.
  • Administration and monitoring of anesthesia.
  • Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing.
  • Implantation of microchips.
  • Take and develop radiographs.
  • Perform Euthanasia.
  • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy.
  • Maintain accurate and complete medical records, including computer data entry.
  • Assist in the documentation of cruelty cases.
  • Assist in performance of necropsy, as needed.
  • Cleaning of medical areas, kennels and cages as needed.
  • Maintain medical equipment.
  • Aging, sexing, and accurate breed identification.
  • Other job duties as assigned by the lead veterinary technician or veterinarian.

Qualifications and Required Skills:

  • Must be 21 years of age or older.
  • Associates or bachelor's degree in veterinary technology, or foreign equivalent recognized by NYS.
  • Licensure in NYS to practice veterinary technology.
  • Previous experience working in shelters preferred but not required.
  • Eligibility for and willingness to apply for euthanasia technician certification.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have NYS driver's license.
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Staff Veterinarian and Lead Veterinary Technician.

Overtime: This position is eligible for overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Medical Director

Definition: Executive level position responsible for providing leadership and direction for the efficient and smooth provision of medical and surgical care and maintenance of health for all animals cared for by ACC. Knowledgeable of best practices and standards for veterinary care in shelters. Manages medical inventory and budget, including oversight and authorization for purchasing of supplies, equipment, and medications. Supervises medical staff within the department.  Develops treatment protocols and written policies/ guidelines for medical and surgical care, including timely and appropriate attention to emergency cases. Ensures quality programming  that is in accordance with ACC’s mission, goals and management.  Maintains compliance with relevant laws.

Examples of Duties and Responsibilities:

  • Acts as ACC’s chief veterinarian, responsible for general oversight of all veterinary medical and surgical functions.
  • Responsible for creating and ensuring compliance with guidelines and policy and procedures to maintain the general health of the population of animals within all of the facilities.
  • Provide oversight to veterinary team regarding veterinary care and decisions.
  • Monitors and implements procedures and programs to reduce the rate of infectious diseases throughout the building.
  • Provides medical care, written reports and expert witness testimony in court for animal cruelty cases and other medical cases. Ensures appropriate training and adherence to policy regarding handling and documentation of cruelty cases by all medical staff and advises on referral of cases to law enforcement.
  • Manages a team of veterinarians, veterinary technicians and support staff to ensure programmatic needs are identified and addressed. Responsible for hiring, firing, coaching, and performance evaluations as well as development of necessary training programs.
  • Responsible for scheduling and ensuring that medical needs are covered at all times. Act as a staff veterinarian when needed to perform exams, surgery, necropsy evaluations, treatments, on-call decision making, euthanasia decisions, and other duties as needed.
  • Ensures organizational licensure is met and act as the licensing veterinarian for certain facilities.
  • Oversees medical budget and ordering. Monitors inventory  for supplies, equipment, and medications. Ensures equipment is regularly maintained, serviced when needed, and is working to the highest standard.
  • Ensures thorough record keeping and maintains quality control, including complete, accurate and up-to-date medical records, drug logs, statistics, etc.
  • Provides on-call services for shelter animal emergencies when scheduled and during closures.
  • Directs and monitors all aspects of humane euthanasia. Ensures all personnel are certified and appropriately trained. Responds to specific problems and requests directed from the public, staff, and partner groups, adopters relating to medical/surgical care or health problems. Work with DOH to assist with bite protocols and release.
  • Work with the Director of Operations and Placement Manager to provide oversight and develop policies and protocols for operational issues such as feeding, housing, handling, cleaning, and general care. Provide guidance and support for policy development and individual case decision making for placement of animals including adoption, transfer, foster care, and euthanasia.
  • Act as the liaison and case manager for ACC to outside veterinary services i.e. spay/neuter, and other collaborations. Provides programs, presentations, training to staff and community as needed.  Represents the organization at outreach events and on committees as appropriate.
  • Other duties and projects as assigned.

Skills and Requirements

  • Must have a current DVM, VMD or equivalent license
  • Minimum of five years clinical shelter experience or advanced training in shelter medicine, including experience managing and supervising staff; previous management experience in an animal shelter setting preferred
  • Excellent clinical skills including extensive experience with population management, epidemiology, infectious diseases, and animal abuse
  • Ability to gather, assemble, correlate, and analyze facts and devise solutions and plans
  • Strong critical thinking and problem-solving skills, able to multi-task and prioritize
  • Excellent planning, organizational, interpersonal and supervisory skills
  • Dependable, reliable, professional, and efficient

Work Environment: While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Frequent driving between facilities is required as well as consistent availability after-hours, on weekends, and holidays.

Reports To: Executive Director

Overtime: This position is exempt from overtime.

Apply for this position.

New Hope Liaison (Manhattan Animal Care Center)

Definition: Review, select and place companion animals as well as exotic animals that are surrendered to the ACC. Build and maintain relationships with animal welfare adoption partners.

Examples of Duties and responsibilities:

  • Cultivate relationships with New Hope Partners and ensure compliance with New Hope protocols.  Communication via phone, e-mail, and in-person visits to shelter.
  • Prioritize animals for placement.  Coordinate with other departments to identify priorities.
  • Document, review and relay information to New Hope Partners as deemed necessary and appropriate.
  • Ensure the integrity of all documents, including but not limited to New Hope contracts, medical/behavioral records, etc.
  • Place phone calls to appropriate New Hope Partners for potential placements.
  • Consistent and timely follow-up on all potential placements.
  • Request and coordinate transports.
  • Act as a liaison for animals in the shelter’s care, with other departments,  New Hope partners, and external partners (transport, vet hospitals, etc.).
  • Review and update New Hope Partner placements daily and ensure timely follow up.
  • Identify and mark animals that have been placed with New Hope Partners.
  • Set-up animals internally and externally for spay/neuter appointments.
  • Attend offsite, after-hour New Hope functions, as needed.
  • Work cooperatively with ACC volunteers and partners.
  • Other duties, as assigned by supervisor.

Skills and Requirements:

  • Minimum 2 years placement experience working with animals.
  • Minimum 2 years of Customer Service experience preferred.
  • Ability to communicate information clearly and thoroughly.
  • Ability to remain calm and pleasant even in stressful situations.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • Ability to work at other care centers if needed.
  • High School Diploma or GED.

Work Environment:

  • Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of ACC Partners at all times.
  • While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 25 pounds.

Reports To: New Hope Supervisor

Overtime: This position is not exempt from overtime.

Apply for this position.

Veterinarian

Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony. Must be willing to work with a wide variety of species, focusing on cats and dogs. Advise on placement and euthanasia decisions. Work with the medical director to ensure health of the population, oversight and training of medical staff (veterinary technicians and assistants).

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Diagnosis and treatment of disease
  • Disease identification and surveillance, including daily rounds
  • Triage and examination of a variety of species
  • Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc
  • Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
  • Direct veterinary technicians and assistants in the daily performance of their duties
  • Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
  • Administration and monitoring of anesthesia
  • Performance of routine surgery, focusing on high-volume high-quality spay/neuter
  • Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
  • Interpretation of laboratory data and radiographs
  • Assist in placement and euthanasia decisions
  • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy
  • Maintain accurate and complete medical records, including computer data entry
  • Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
  • Necropsy examinations of deceased animals
  • Work with the medical director to ensure compliance with relevant state law and city code
  • Other duties as assigned by the Medical Director

Qualifications and Required Skills:

  • DVM, VMD, or equivalent degree.
  • Licensure in NYS to practice veterinary medicine.
  • Previous clinical experience, particularly in shelters, preferred but not required.
  • Strong surgical and diagnostic skills
  • Interest in and understanding of shelter medicine, epidemiology, and herd health.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have a valid NYS driver's license.
  • Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.

Medical and surgical care in a high volume setting is physically and emotionally demanding.

Euthanasia is performed in the facility and euthanasia decisions are a specific job task

Reports to: Medical Director.

Overtime: This position is exempt from overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

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Veterinary Assistant (Brooklyn Animal Care Center)

Definition: Under the direction of a veterinarian, assists in the provisions of basic care for animals in the shelter by providing support to the licensed veterinary technicians and veterinarians. Performs initial screening examinations, documents medical findings, and administer a variety of medical treatment. Facilitates accurate and timely data entry, including photographic documentation as needed. Administers topical and oral medications, bathe and groom animals, and provide direct assistance to veterinary medical staff as otherwise directed. Ensures basic maintenance tasks are performed in a timely fashion to ensure smooth functioning of the department.

This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Perform initial screening examinations of animals arriving at the Care Centers and identify animals requiring further veterinary attention
  • Administer oral and topical medications
  • Implant microchips
  • Assist in feeding and other basic husbandry care of animals
  • Clean medical areas, kennels and cages as needed
  • Perform humane euthanasia
  • Maintain handling and restraint equipment
  • Accurately document medical exam findings, vaccinations, and treatment in Chameleon medical records
  • Assist in stocking and maintenance of adequate inventory
  • Facilitate transfer of animals from intake areas through medical and into appropriate housing
  • Work cooperatively with ACC volunteers and partners
  • Other duties as assigned by the medical supervisor

Qualifications and Requirements:

  • Must be 21 years of age or older
  • Minimum 12 months previous experience working with animals in a veterinary or shelter setting
  • High school diploma or GED. Some college preferred but not required
  • Eligibility for and willingness to apply for certification as a euthanasia technician
  • Good written and oral communication skills and basic computer skills, including a basic understanding of medical terminology
  • Dependable, reliable, and efficient
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time

Work Environment:

The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals. The noise level in the environment is very loud. Must be able to lift up to 50 pounds.

Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and performing euthanasia is a specific job task for this position.

Reports To: Medical supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.