Surrendering Your Pet
Turning in an Owned Pet
AC&C encourages all pet owners to consider all options for help prior to surrendering your pet to one of our centers. While we never turn away a pet in need, we are also here to help you keep your pet.
Through the ACC Admissions Department and agreements with partnering organizations, ACC is able to offer a variety of resources to assist pet owners in keeping their pets. Resources include:
- Reduced routine veterinary care
- Funding for emergency veterinary care
- Free and reduced spay/neuter
- Behavior advice and trainer referrals
- Reduced fee pet boarding
- Assistance with tenant/landlord disputes, including NYCHA issues
- Assistance for individuals entering DHS temporary housing
- In home assistance for the elderly or disabled
- General pet care supplies
For more information on surrender prevention programming, please visit
our Education & Resources page.
If you must turn in your pet, we ask that you bring him or her to one of our Care Centers between 11AM-8PM. During these hours we have Admissions staff available that can best assist you with this process. If you are unable to accommodate these timeframes, ACC does accept animals during any of our operations, at any location.
You must be the current pet owner and have proper identification in order to sign him/her into our centers. Please bring documentation of your pet's microchip if applicable, and any medical records you may have for your pet. All pets must be properly restrained in a carrier or, for dogs, on a leash.
To minimize your pet's risk of infectious disease, we recommend you have your pet vaccinated two weeks prior surrendering your pet to our centers.
While we do our best to place your pet in a new home, ACC cannot guarantee placement for any animal we accept. Some fees may apply.
Other Placement Options
ACC also has several other options for pet owners who can no longer keep their pet but are reluctant to surrender him or her to a shelter. Through our deferred intakes program, ACC is able to seek placement for your animal while he or she remains in the comfort of your home. We are also able to match certain types of pets directly with private rescue organizations that may be interested in receiving them. For more information, please contact our Admissions Department.
If you’re a member of the military who is considering surrendering your pet because of an upcoming deployment, Dogs on Deployment may be able to help. Please visit their site to learn more and find potential boarders.
Turning in a Stray Animal
ACC accepts all stray animals at our full service Care Centers and Admissions Centers. If an animal comes to us as a stray, we will hold the animal for 72 hours awaiting the reunion of a pet with his or her owner(s). If no one claims him or her after the holding period, he/she will receive a Placement Evaluation.
Reclaiming a Pet that You Surrendered to the Care Center
Owners who surrender their pets to ACC relinquish ownership rights. If you signed your pet over to ACC and wish to reclaim him/her, you must visit the Care Center where you surrendered your pet. There is no guarantee that your pet will be returned to you or will still be available. ACC will take into consideration the reason you surrendered the pet and the pet's evaluation. If your pet is returned to you, the animal will be spayed/neutered prior to release if it is not already spayed/neutered, microchipped and, if in NYC, given a dog license. All fees will apply.