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Careers at AC&C

At AC&C, our strength is our staff. We offer a wide variety of career opportunities, from entry to supervisory levels. We take great pride in hiring qualified applicants for the very important jobs available at AC&C. Listed below are Job Opportunities currently available. Please click on the Job Title to see the Descriptions and Qualifications.

Apply for an AC&C Job Posting:

To apply for any of our positions below, please print and fill-out our Job Application and mail, fax or scan and e-mail the completed application along with your resume and cover letter to:

Animal Care & Control of NYC
Attn: Human Resources
11 Park Place, Suite 805
New York, NY 10007
Fax: 212.341.3039
E-mail: hr@nycacc.org


Job Opportunities

Adoption Counselor- Manhattan and Brooklyn Care Centers, Full-time and Part-time Postions

Definition: Promote public adoption of animals at all AC&C adoption locations or events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Provide with enthusiasm and based on knowledge of AC&C’s policies and adoption process.

Examples of Duties and Responsibilities:

  • Actively reach out to and interact with prospective adopters to find out what they are looking for in a pet.
  • Escort clients to view animals available for adoption.
  • Physically handle and show animals available for adoption.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Interact with and get to know available animals in order to provide information and make the best possible matches.
  • Review adoption applications, interview prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep record of positive adoption stories.
  • Identify the needs of each animal and convey their care requirement to adopters; i.e., long-haired dogs require frequent grooming, etc.
  • Perform reference checks as needed.
  • Understand, adhere to and enforce AC&C policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Work with Adoption Outreach Liaison to identify appropriate animals for offsite events.
  • Attend and prepare for offsite adoption events and act as liaison for offsite locations at events as needed.
  • Work as a team player within the organization, including with fellow internal placement staff members, AC&C volunteers and partners.
  • Other duties as assigned.

Qualifications and Required Skills:

  • Minimum one year customer service experience preferably with an animal welfare organization.
  • Minimum one year experience within an animal shelter.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.
  • Valid NYS Driver's License.              

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Adoption Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Admissions Counselor - Bronx and Queens Pet Receiving Centers, Manhattan, Brooklyn and Staten Island Care Centers

Definition: Under the direction of the Admissions Supervisor, the Admissions Counselor provides a high level of counseling and interaction with individuals turning in animals to AC&C Care Centers. Helps maintain the human animal bond by working to prevent surrenders and works to minimize length of stay by compiling a comprehensive animal profile to help direct placement efforts, or by diverting intakes entirely.

Examples of Duties and Responsibilities:

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.
  • Maintain surrender appointment schedule.
  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.
  • Through counseling, determine if prevention or deferment of admission is possible with additional support.
  • Manage use of AC&C surrender prevention support resources at the direction of supervisor.
  • Keep supervisor informed of support resource supplies and needs.
  • Collaborate with AC&C partner organizations to provide support beyond what AC&C can provide.
  • Collaborate with AC&C adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.
  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.
  • Bilingual in Spanish, strongly preferred.
  • At least one of the following:
    • Minimum one year experience performing behavior assessments, animal training, or other enrichment activities.
    • Minimum one year experience in a veterinary setting, assessing health status, providing vaccinations, etc.
    • Minimum one year in a heavy counseling or customer service/social service oriented role.             

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. Ability to suspend personal judgment and to be creative and solution oriented when dealing with customers. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Admissions Supervisor

Overtime: This is a non-union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Officer

Definition: Under the direction of the Supervisors and Manager, the Animal Care Officer provides a high standard of animal care to ensure the welfare of animals at the AC&C Care Centers. Creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels, and providing exercise and socialization.

Examples of Duties and Responsibilities:

  • Maintain a  high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.
  • Properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to AC&C policy and procedure. Bathe or clean animals immediately if they become soiled.
  • Exercise and socialize with animals on a regular basis while abiding to AC&C’s dog walking program.
  • Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.
  • Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.
  • As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
  • Conduct Lost and Found tours with members of the public.
  • Be knowledgeable and conversational on AC&C policies and common animal welfare practices.
  • Provide excellent customer service to individuals utilizing AC&C services.
  • Work cooperatively with AC&C volunteers and partners.
  • Process animal intakes as needed.
  • Perform other duties as assigned.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum one year of animal care experience.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Supervisors and Manager.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Officer – Customer Care

Definition: The Animal Care Officer – Customer Care is responsible for providing professional, high-quality customer service and effectively interacting with customers in a friendly manner.  Provide information about our services and processes, including animal intake, adoption, administration of fees, legal requirements, health and behavior of animals at AC&C with a highly developed sense of integrity and commitment to customer satisfaction. Assist in resolving customer complaints promptly by working with the internal staff and management while acting on the principle that the customer comes first.

Examples of Duties and Responsibilities:

  • Interact with the public by phone and in-person to answer question promptly and accurately about AC&C’s services.
  • Perform clerical duties, including answering a multi-line phone, filing and record maintenance.
  • Effectively communicate to customers – informing of policy concerning intakes, adoptions, euthanasia, and relinquishment process.
  • Accurately perform Lost/Found checks and conduct phone calls to track possible owners.
  • Knowledge of return to owner procedures, intake process, including police intake, Department of Health intake/bite cases, and applicable fees.
  • Accurate data entry, including closing all intake records of animals that have left the facility each day.
  • Ensure accurate completion of various transactions, paperwork and procedures, collect monies, and proper identification.
  • Maintain cash drawers and perform end-of –day cash reconciliations.
  • Properly scan animals for microchip when necessary.
  • Check off surgery to-do list against surgery packets made at end of business day.
  • Maintain an orderly, presentable and clean work environment.
  • Work cooperatively with AC&C volunteers and partners.
  • Assist other departments with additional duties as assigned.

Qualifications and Required Skills:

  • High school diploma or GED.
  • Minimum one year work experience in the customer service field, with clerical and/or administrative experience.
  • Must have experience with multi-line phones.
  • Experience with data entry, preferably Chameleon, or similar animal shelter software.
  • Experience in animal shelter preferred.
  • Must be familiar with canine and feline breeds and descriptions.
  • Excellent written and verbal communication skills; bilingual a plus.

Work Environment: While performing the duties of the job, the employee is regularly exposed t: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and  odors or airborne particles including animal fur and toxic chemicals.

Must be able to work flexible shifts as deemed necessary by operations. The employee will have extended periods of sitting and standing. Must be able to lift up to  35 lbs.

Reports to: Customer Care Supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Control Officer

Definition: Under the supervision of the Field Supervisor, provide animal control and rescue through field assignments.  Respond to calls in field, drive vehicle safely throughout five boroughs or other areas transporting and impounding animals, and educate public on animal related issues as part of field call.

Examples of Duties and Responsibilities:

  • Drive vehicle in a safe manner
  • Handle various species of animals humanely
  • Respond to field calls/transport requests in order of priority
  • Clean/disinfect vehicles, cages, equipment
  • Conduct intake of animals in shelter computer system
  • Communicate AC&C policies/procedures to public and other agencies
  • Complete necessary written reports concisely and in a timely manner
  • Initiate animal cruelty investigations as needed
  • Respond to disaster related calls
  • Work cooperatively with AC&C volunteers and partners
  • Perform other duties as assigned

Qualifications and Required Skills:

  • Possess and maintain a valid NYS Drivers License in good standing
  • Good verbal/written communication skills and basic computer skills
  • High School Diploma
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area
  • Ability to use GPS, read maps, prioritize field calls
  • Must be able to lift a minimum of 50 lbs
  • Must be able to capture and restrain animals ranging in weight greater than 100 lbs
  • Must be able to handle animals of various species; including, but not limited to reptiles, birds, rabbits, primates
  • Must be able to work On Call after hours

Work Environment: Majority of hours will be spent alone in vehicle driving and in the field responding calmly to calls from the public and diffusing emotional and stressful situations.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds and capture and restrain animals ranging in weight greater than 100 pounds.

Reports to: Assistant Director of Operations

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Placement Driver

Definition: The Placement Driver will work with various animal placement programs to maximize the number of animals being transported to and from fosters and New Hope (rescue) partners, and on occasion, adopters.  This will also include transports between Animal Care & Control of NYC  (AC&C) facilities, and will be done in coordination with field operations.  Transports will generally be within the five boroughs of New York City.

Examples of Duties and Responsibilities:

  • Ability to safely and humanely handle animals.
  • Drive vehicle in a safe manner.
  • Work with adoption, foster and New Hope program staff to schedule and coordinate transport of animals.
  • Clean and disinfect vehicle, cages, and equipment.
  • As needed, drive Mobile Adoption Center (26 ft. vehicle) to off-site adoption events
  • Communicate AC&C policies and procedures to public and other organizations.
  • Complete necessary written reports concisely and in a timely manner.
  • Work cooperatively with AC&C volunteers and partners.
  • Perform other duties as assigned.

Qualifications and Required Skills:

  • Possess and maintain a valid NYS Drivers License in good standing.
  • Good verbal and written communication skills and basic computer skills.
  • High School Diploma.
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area.
  • Ability to use GPS, read maps, and prioritize requests.
  • Must be able to lift a minimum of 50 pounds.

Work Environment: Majority of hours will be spent alone in vehicle driving.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds.

Reports to: Senior Manager, Programs

Overtime:This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Assessment Coordinator

Definition: Coordinate behavioral assessments to assist with placement planning for the animals in Animal Care and Control of New York City’s (AC&C) care.

Examples of Duties and Responsibilities:

  • Work with Behavior Manager and Behavior Assessment staff to keep canine and feline behavior assessments running smoothly in all care centers.
  • Prioritize evaluations based on intake date, medical condition, and observed behavior.
  • Expedite evaluations for media and event requests.
  • Review evaluations to suggest media and event animals.
  • Review evaluations to suggest animals unlikely to thrive in a kennel environment or who pose safety risks to themselves, to staff or volunteers, and/or to other animals.
  • Maintain Dropbox account for SAFER video uploads.
  • Review SAFER videos for consistency and accuracy amongst the different SAFER teams in terms of technique, scoring, and overall behavior determination.
  • Review feline behavior evaluations for consistency and accuracy amongst the different Feline Behavior Assessors in terms of scoring, descriptions, and overall behavior determination.
  • Maintain and report statistics that accurately reflect the efficiency of evaluations and analyze patterns and trends in behavior seen in the shelters.
  • Coordinate the updating of behavior entries based upon additional behavior feedback post-evaluation.
  • Coordinate puppy assessments for underage dogs and observational entries for dogs who are not SAFER candidates.
  • Facilitate communication between the Assessment and Enrichment staff.
  • Work with Canine Behavior Assessors, Assistants, and Enrichment staff to coordinate walking of dogs prior to their assessments.
  • Perform feline assessments and assist with canine assessments as needed.
  • Other duties as assigned.

Qualifications and Required Skills:

  • Must have a genuine love and respect for animals.
  • Must be willing to interact with all types and breeds of cats and dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
  • Must have strong interpersonal skills including ability to communication well both in writing and verbally. Must have strong organizational skills and be comfortable using Excel and learning shelter record keeping software (Chameleon).
  • Experience working with animals and knowledge of dog behavior.
  • Familiarity with SAFER assessments a plus.
  • High School Diploma or GED required.

Work Environment: This position will work out of the three care center locations (Brooklyn, Manhattan and Staten Island). Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 75 pounds.

Reports to: Behavior and Enrichment Manager

Overtime: This is a non-union position and is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Canine Behavior Assessor - Brooklyn

Definition: Evaluate and assist with the determination of canine behavior while in AC&C’s care through SAFER assessments and other behavioral tools.

Examples of Duties and Responsibilities:

  • Perform SAFER assessments in accordance with SAFER guidelines
  • Review and evaluate all behavior information available on dogs to accurately determine behavior status in accordance with AC&C’s Placement Policy
  • Videotape and upload videos of all assessments performed
  • Accurately and  thoroughly enter   assessments into Chameleon database
  • Communicate concerns regarding any animals that may be of danger to staff and the general public
  • Adhere to all safety guidelines to minimize incidents of aggression.   This  includes determining if an assessment is not possible due to safety concerns and/or animal stress level
  • Maintain supply inventory and request additional supplies when needed
  • Perform follow-up and further investigation of behavior concerns noted during SAFER, including additional dog-to-dog interactions
  • Other duties as assigned by supervisor

Qualifications and Required Skills:

  • Familiarity and understanding of SAFER and of in-shelter behavior assessments strongly preferred
  • SAFER certification and previous performance of or assistance with SAFER assessments highly regarded
  • Two years of animal handling within a shelter
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database
  • Very strong  oral and written communication skills
  • Extensive knowledge of breeds and their association with specific behaviors
  • High School Diploma or GED
  • Valid NYS Driver’s License preferred

Work Environment: The Behavior Assessor must be able to handle dogs  of all breeds and sizes and of various temperaments in a calm, non-threatening mannerWhile performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Frequent driving between facilities is required.  Must be able to lift and move up to 50 pounds.

Reports to: Behavior Supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Canine Behavior Assistant - Brooklyn & Staten Island Floater

Definition: With the Canine Behavior Assessor, assists with SAFER (behavior) assessment of dogs in the care of Animal Care and Control of New York City.

Examples of Duties and Responsibilities:

  • Assist with performance of SAFER assessments in accordance with SAFER guidelines
  • Convey SAFER results and incorporate findings into AC&C behavior rating system accurately and  thoroughly in accordance with AC&C’s Placement Policy
  • Assist with communication regarding any animals that may be of concern or danger to staff and the general public
  • Videotape and upload videos of all assessments performed
  • Adhere to all safety guidelines to minimize incidents of  aggression, which includes determining if an assessment is not possible due to safety concerns and/or animal stress level
  • Work cooperatively with AC&C volunteers and partners
  • Perform follow-up and further investigation of behavior concerns noted during SAFER, including additional dog-to-dog interactions
  • Travel to both Brooklyn and Staten Island Care Centers.  This position will be based in Brooklyn but will require travel to Staten Island to perform SAFER assessments twice weekly
  • Maintain supply inventory and request additional supplies when needed
  • Other duties as assigned by supervisor

Qualifications and Required Skills:

  • Previous experience performing behavior evaluations in a shelter or veterinary setting preferred
  • One year of animal sheltering experience, including animal handling within a shelter
  • Knowledge of canine body language and behavior
  • Good oral and written communication skills
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database
  • Comfortable operating video taping equipment
  • High School Diploma or GED

Work Environment: Must be able to handle canines of all breeds and sizes. The Behavior Assistant must be able to handle animals of various temperaments in a calm, non-threatening mannerWhile performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Frequent driving between facilities is required.  Must be able to lift and move up to 50 pounds.

Reports to: Behavior Supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Care Center Manager

Definition: This position is a supervisory position that is responsible for the overall operations of the care center including animal and facility care, and customer service; responsible for animal care and cleanliness at the care center and making day to day decisions regarding animal inventory, care and placement; purchasing of supplies; and cash handling.  Responsible for clearly communicating job expectations, job training, and holding staff accountable to the approved procedures.

Examples of Duties and Responsibilities:

  • Implements and monitors care center based programs to meet and exceed the standards of humane animal care and customer service to the animals and the community.
  • Follows written procedures for animal care and handling and ensures they are adhered to throughout the shelter; directs and monitors building maintenance needs; cleanliness and sanitation of animals; care of kennels and equipment; and animal care, feeding, and housing.
  • Directs and supervises care center in the performance of their responsibilities.  This includes but is not limited to intake, animal care, customer service, cleanliness, and animal handling. Responsible for communicating with the line staff and supervisors to ensure teamwork and cooperation. 
  • Ensures staff is held accountable to the processes through a progressive discipline approach. Responsible for hiring, firing, coaching, evaluations and implementing training programs.
  • Works with the medical team to ensure that medical needs are identified, animals are receiving timely medical care and that treatments are being performed in accordance with AC&C policy.
  • Works under the Senior Manager of Shelter Operations to ensure that the shelter is following all guidelines as set forth by the law and government contracts. Ensures that safety procedures are being followed and OSHA standards are met at all times. Takes immediate action to correct hazards as needed.
  • Works with the placement department to make decisions about animal placement on a daily basis. Conducts daily rounds to make placement decisions including euthanasia
  • Ensures accurate, complete and timely record keeping and maintains quality control. Responsible for daily animal inventory and resolution of discrepancies. Prepares the daily at-risk list following agency protocol. Monitor statistics on daily animal population.
  • Enforces all policies and procedures as related to animal placement.
  • Supervises the business office functions including cash handling, data entry, and daily transactions.  Responds to customer and partner concerns via phone and email.  Manages care center customer service and quality assurance program including regular review and follow up of data entry, customer care, policy enforcement.
  • Manages and adheres to the care center operational budget. Maintains inventory and is responsible for ordering and monitoring care center supplies.
  • Plans and schedules the maintenance and repair of care center. Acts as a line supervisor when it comes to new construction, renovation or repair.  
  • Responsible for actively supervising and maintain communication with care center volunteers.  Ensures all volunteer policies are adhered to.  Ensures that all volunteers feel welcome and are incorporated into the AC&C team.
  • Actively participates in the development of organizational policies and in other departmental programs and projects including marketing, fundraising, outreach, and volunteer programs.
  • Responsible for being available on call after hours and must be willing to work rotating shifts, including nights, holidays, and weekends. 
  • Other duties as assigned.

Qualifications and Required Skills:

  • Must be at least 21 yrs of age
  • High School diploma or GED required. College degree preferred but will take into account years of experience in lieu of degree. 
  • Animal Welfare experience a plus.
  • Must have previous supervisory experience and at least 5 years experience in leadership capacity
  • Must possess excellent people skills, staff management skills, and communication skills
  • Experience in health assessment, animal nutrition, appropriate cleaning and disinfection procedures.
  • Ability to manage multiple tasks simultaneously; problem solve and delegate effectively
  • Demonstrate reliability, leadership and a high level of integrity
  • Valid and current NYS Drivers License required
  • Basic familiarity with computers, MS Word and MS Outlook
  • Expected to work extended hours as needed
  • Must be willing to travel within the five boroughs to any of our 6 locations
  • Frequent driving between facilities is required.
  • Must be able to lift and move up to 50 pounds.
  • Must be able to work in a stressful environment.

Work Environment: Ability to work in an animal care facility where euthanasia is performed, and remain calm and in control in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud.

Reports to: Senior Manager, Shelter Operations

Overtime: This position is not eligible for overtime

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Care Center Supervisor - Staten Island

Definition: This mid-level supervisory position is responsible for the operation and oversight of the Animal Care and Customer Care departments and supervision of the staff at the Staten Island Animal Care Center.

Examples of Duties and Responsibilities:

  • Provide daily supervision of all personnel
  • Provide cash flow management related to shelter operations
  • Ensure financial integrity and accuracy by conducting regular audits
  • Schedule all shelter staff daily responsibilities  including  shift assignments
  • Maintain department attendance and payroll records
  • Monitor all staff performance outlined  in their job description and pursuant to organizational policies and procedures
  • Plan, conduct, document and reinforce training,  including new staff orientation
  • Interview and select professionally capable staff
  • Provides conflict/problem resolutions for both staff and customers
  • Review employee leave request and ensure proper coverage for the shelter
  • Responsible for customer care staff delivery of superb customer service
  • Ensure that animal care provide by animal care staff is consistent with AC&C’s mission, vision, policies and procedures
  • Handle additional duties as assigned by Care Center Manager and Executive Team

Qualifications and Required Skills:

  • High school diploma or its educational equivalent; College degree preferred
  • A minimum of two years management/supervisory experience or suitable related experience
  • Must have animal shelter exposure/experience
  • Must have a love and concern for animals and the ability to interact with them in a calm and non-threatening manner
  • Must know most major breeds and description of animals
  • Ability to communicate verbally and in writing in a clear, accurate and concise manner; bilingual is a plus
  • Demonstrated leadership skills and ability to lead by strong example
  • Proven ability to supervise a diverse staff in a fair and equitable manner
  •    Must be able to multi-task in a fast paced environment
  • Experience providing outstanding service to the public
  • Demonstrate reliability and a high level of integrity
  • Flexibility and willingness to work at least one weekend day, sometimes both and provide adequate coverage in absence of Shelter Manager or staff
  • Ability to remain calm and assertive in stressful situations.
  • Ability to work in an animal care facility where euthanasia is  performed. 

Work Environment: While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. Frequent driving between facilities and headquarters is required.  The noise level in the environment can be very loud.

Reports to: Care Center Manager

Overtime: This position is exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Client Services Manager

Definition: This leadership position is responsible for the oversight of client relations through direct supervision of the Client Services department; comprised of 10 employees, the Client Services department assists clients in a variety of ways, including appointment scheduling, intake, discharge, processing returns to owners, and lost and found. Through supervisor of this department, as well as collaboration with other departmental managers and supervisors, the Manager of Client services is responsible for setting the tone and ensuring staff throughout the organization provide clients with positive, productive, and problem-solving focused service.

Examples of Duties and Responsibilities:

  • Develop and execute a plan that drives exemplary client services, creating a culture of yes for the customer for AC&C
  • Facilitate customer service training for a variety of staff
  • Collaboratively provide oversight and feedback for client-facing employees throughout the organization, including Client Services, Call Center, and Pet Receiving Centers
  • Directly address client needs and work to resolve issues regarding services provided by AC&C
  • Monitor, respond to, and refer inquiries made via the info@nycacc.org email account and other sources
  • Assess client satisfaction utilizing varied tools and address areas of concern
  • Provide direct supervision to the Client Services department
  • Oversee front office financial transactions including, cash handling and daily closing procedures.
  • Oversee ordering and maintenance of appropriate inventory of office supplies.
  • Review all customer service reports, including, but not limited to holding reports, ensuring potential owners are identified and contacted within 24 hours.
  • Establish, monitor and measure staff performance goals and provide performance evaluations
  • Oversee Client Services staff hiring, evaluations and disciplinary action
  • Proactively provide problem resolution for staff, customers and volunteers.
  • Other duties as assigned by Senior Manager, Shelter Operations.

Qualifications and Required Skills:

  • High school diploma; College degree preferred
  • Minimum of two years management/supervisory experience or suitable related experience in the area of customer service to the public
  • Ability to communicate both verbally and in writing, in a clear, accurate and concise manner
  • Must know how to read and write English; bilingual is a plus
  • Basic working knowledge of animal shelter policies and applicable laws/regulations preferred
  • Proficient in MS Word, Outlook and Excel
  • Animal computer software experience preferred
  • Reliability, high level of integrity, professionalism and punctuality
  • Valid and current NYS Driver’s License
  • Ability to lift up to 50 pounds

Work Environment: Position requires local travel to each of the AC&C facilities throughout the five boroughs. Candidate must have ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations is required.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Senior Manager, Shelter Operations

Overtime: This position is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Enrichment Coordinator

Definition: Coordinate behavioral enrichment and socialization for the animals in Animal Care and Control of New York City’s (AC&C) care; including exercise, behavioral enrichment, and basic training; provide mental stimulation promoting health and well being.

Examples of Duties and Responsibilities:

  • Work with the Behavior Supervisor to create behavioral enrichment and socialization plans.
  • Work with Enrichment Facilitators to implement the created plans.
  • Oversee the Enrichment Facilitators in the Brooklyn and Manhattan locations.
  • Work with the Behavior Supervisor to determine daily tasks and assignments for the Enrichment Facilitators.
  • Monitor all dogs and cats in AC&C’s care to maintain optimal behavioral care.
  • Work with the behavior staff to identify and promptly address dogs and cats needing pre-assessment socialization.
  • Maintain and support a program that provides behavioral enrichment, exercise and care for the animals at AC&C.  Exercise animals at our care centers through walking, play and with the use of toys.
  • Provide toys, bedding, and other enrichment supplies for animals, as appropriate.
  • In conjunction with the enrichment plan, teach basic manners during exercise and in the kennel as appropriate.
  • Work with the behavior staff, animal care staff, and volunteers to identify particular animals that are shy, have been with AC&C for a long time and/or need special attention to implement a plan for their care.
  • Work with Canine Behavior Assessors and Assistants to coordinate walking of dogs prior to their assessments.
  • Keep accurate written records to identify what was done each day for each animal and to monitor the plan. Update records and observation logs as new information becomes available. Communicate findings with the Behavior Supervisor.
  • Write and monitor bios for animals to assist with educating the staff, volunteers and public about the animals.
  • Clean up after animals. This includes picking up after the dog during a walk and spot cleaning of kennels as needed.
  • Work with all ACC staff to identify medical, care, and placement needs for the animals. This includes medical, grooming, and behavioral issues identified while providing enrichment.
  • Work with behavior and other staff to improve skill and knowledge of dog and cat behavior.
  • Work with volunteers to help train and assist.
  • Other duties as assigned.
  • This position will work in both our Manhattan and Brooklyn Care Centers.

Qualifications and Required Skills:

  • Must have a genuine love and respect for animals.
  • Must be able to handle all types and breeds of cats and dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
  • Must  have strong interpersonal skills.
  • Experience with animals and dog behavior a plus but must be willing to learn.
  • Position requires an individual who is able to physically walk distances.
  • High School Diploma or GED required.

Work Environment: Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Must be able to lift and move up to 75 pounds.

Reports to: Behavior Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Licensed Veterinary Technician - Manhattan & Brooklyn Care Centers

Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Handle, restrain and triage all animals entering shelter.
  • Medicate orally, SQ and IM as directed by the staff veterinarian.
  • Prepare animals for and assist in surgery.
  • Administration and monitoring of anesthesia.
  • Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing.
  • Implantation of microchips.
  • Take and develop radiographs.
  • Perform Euthanasia.
  • Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy.
  • Maintain accurate and complete medical records, including computer data entry.
  • Assist in the documentation of cruelty cases.
  • Assist in performance of necropsy, as needed.
  • Cleaning of medical areas, kennels and cages as needed.
  • Maintain medical equipment.
  • Aging, sexing, and accurate breed identification.
  • Other job duties as assigned by the lead veterinary technician or veterinarian.

Qualifications and Required Skills:

  • Must be 21 years of age or older.
  • Associates or bachelor's degree in veterinary technology, or foreign equivalent recognized by NYS.
  • Licensure in NYS to practice veterinary technology.
  • Previous experience working in shelters preferred but not required.
  • Eligibility for and willingness to apply for euthanasia technician certification.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have NYS driver's license.
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Staff Veterinarian and Lead Veterinary Technician.

Overtime: This position is eligible for overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

New Hope Liaison

Definition: Review, select and place companion animals as well as exotic animals that are surrendered to AC&C. Build and maintain relationships with animal welfare adoption partners.

Examples of Duties and Responsibilities:

  • Cultivate relationships with New Hope Partners and ensure compliance with New Hope protocols.  Communication via phone, e-mail, and in-person visits to shelter.
  • Prioritize animals for placement.  Coordinate with other departments to identify priorities.
  • Document, review and relay information to New Hope Partners as deemed necessary and appropriate.
  • Ensure the integrity of all documents, including but not limited to New Hope contracts, medical/behavioral records, etc.
  • Place phone calls to appropriate New Hope Partners for potential placements.
  • Consistent and timely follow-up on all potential placements.
  • Request and coordinate transports.
  • Act as a liaison for animals in the shelter’s care, with other departments,  New Hope partners, and external partners (transport, vet hospitals, etc.).
  • Review and update New Hope Partner placements daily and ensure timely follow up.
  • Identify and mark animals that have been placed with New Hope Partners.
  • Set-up animals internally and externally for spay/neuter appointments.
  • Attend offsite, after-hour New Hope functions, as needed.
  • Work cooperatively with AC&C volunteers and partners.
  • Other duties, as assigned by supervisor.

Qualifications and Required Skills:

  • Minimum 2 years placement experience with an animal shelter or placement organization.
  • Minimum 2 years of Customer Service experience preferred.
  • Ability to communicate information clearly and thoroughly.
  • Ability to remain calm and pleasant even in stressful situations.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • Ability to work at other care centers if needed.
  • High School Diploma or GED.

Work Environment:

  • Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of AC&C and Alliance Partners at all times.
  • While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 25 pounds.

Reports to: New Hope Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Placement Liaison

Definition: Support the overall efforts of the Adoption, New Hope and Behavior programs by promoting public adoption and new hope placement of animals at the Staten Island Animal Care Center and off-site Adoption Events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Evaluate and assist with the determination of feline behavior while in AC&C’s care through approved assessments and behavior tools.

Examples of Duties and Responsibilities:

  • Actively reach out to and interact with prospective adopters to find out what they are looking for in a pet.
  • Physically handle and show animals available for adoption.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Interact with and get to know available animals in order to provide information and make the best possible matches for adopters and New Hope Partners.
  • Review adoption applications, counsel prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep records of positive adoption stories.
  • Identify the needs of each animal and convey their care requirement to adopters; i.e., long-haired dogs require frequent grooming, etc.
  • Understand, adhere to and enforce AC&C policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Cultivate relationships with New Hope Partners and ensure compliance with New Hope protocols.  Communication via phone, e-mail, and in-person visits to shelter.
  • Prioritize animals for placement.  Coordinate with other departments to identify priorities.
  • Document, review and relay information to New Hope Partners as deemed necessary and appropriate.
  • Place phone calls to appropriate New Hope Partners for potential placements.
  • Consistent and timely follow-up on all potential placements.
  • Request and coordinate transports.
  • Review and update New Hope Partner placements daily and ensure timely follow up.
  • Perform feline behavior assessments in effort to determine placement decisions in accordance with approved guidelines.
  • Implement enrichment plans for cats in the building, as appropriate.
  • Provide toys, bedding, and other enrichment supplies for cats in the kennel, as appropriate.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Work as a team player within the organization, including with fellow internal placement staff members, AC&C volunteers and partners.

Qualifications and Required Skills:

  • Minimum one year customer service experience preferably with an animal welfare organization.
  • Minimum one year experience within an animal shelter.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Adoption Manager

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Playgroup Facilitator - Manhattan, Brooklyn and Staten Island Care Centers

Definition: Provide behavioral enrichment in the form of social playgroups to the dogs in Animal Care and Control of New York City’s (AC&C) care.

Examples of Duties and Responsibilities:

  • Work with the Behavior Supervisor to facilitate playgroups for all dogs housed at AC&C.
  • Work with the Animal Care Supervisors and Animal Care Officers to run playgroups alongside daily kennel cleaning.
  • Responsible for daily play area set up and daily breakdown.
  • Maintain detailed records of behaviors seen during playgroup for each dog involved.
  • Discussion of behaviors with other staff members and supervisors.
  • Accurate and timely input of behavior information from each playgroup session into each dog’s record.
  • Identify particular dogs that are not suitable for playgroups and alert Behavior Supervisor, Enrichment team and Animal Care supervisor(s).
  • Monitoring and care of playgroup supply inventory and timely ordering of and organization of supplies.
  • Assist with in-kennel enrichment for all dogs and socialization for dogs not participating in playgroup.
  • Write bios for animals to assist with educating the staff, volunteers and public about the animals.
  • Clean up after animals. This includes picking up after the dog during playgroup, walks, and spot cleaning of kennels as needed.
  • Work with AC&C staff and volunteers to help educate people on dog play behavior and training for participation in playgroups.
  • Other duties as assigned.

Qualifications and Required Skills:

  • Must have a genuine love and respect for animals.
  • Must be able to handle all types and breeds of dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
  • Must  have strong interpersonal skills with the ability to clearly communicate verbally and in writing.
  • Experience with shelter animals and dog behavior a plus but must be willing to learn.
  • Position requires an individual who is able to physically walk distances and stand for long periods of time.
  • High School Diploma or GED required.

Work Environment: Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Must be able to lift and move up to 50 pounds.

Reports to: Behavior Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Recruitment Assistant

DEFINITION
The Recruitment Assistant is responsible for assisting the HR Manager with recruiting, selecting, and developing positions based on organizational and operational needs.

DUTIES AND RESPONSIBILITIES:

  • Build and develop a pool of qualified candidates by researching and contacting community services, colleges, internet recruiting sources, and computer databases.
  • Attract applicants by placing advertisement of available positions on job sites—internally and externally.
  • Determine applicant qualifications by reviewing resumes, interviewing applicants, analyzing responses, verifying personal references, and comparing qualifications to job requirements.
  • Assist in performing background checks, drug tests, and employment verifications.
  • Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
  • Acquire a basic understanding of the ACC’s organizational structure, policies and procedures.
  • Other duties as assigned.

SKILLS AND REQUIREMENTS:

  • Minimum Bachelor’s Degree
  • Must have a minimum of 1 year experience in recruitment process.
  • Extensive knowledge of federal, state and local laws regarding employment practices.
  • Proficient in Excel, MS Word; using Outlook and PowerPoint.
  • Knowledge of an HRIS a plus.
  • Must be able to meet deadlines and work independently.
  • Ability to handle confidential information with sensitivity and integrity.
  • Must be well organized, detailed-oriented and flexible.

REPORTS TO:   Human Resources Manager

OVERTIMEThis position is eligible for overtime.

NOTE:  This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.

Animal Care & Control of New York City is committed to being an equal opportunity employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Veterinarian

Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony. Must be willing to work with a wide variety of species, focusing on cats and dogs. Advise on placement and euthanasia decisions. Work with the medical director to ensure health of the population, oversight and training of medical staff (veterinary technicians and assistants).

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Diagnosis and treatment of disease
  • Disease identification and surveillance, including daily rounds
  • Triage and examination of a variety of species
  • Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc
  • Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
  • Direct veterinary technicians and assistants in the daily performance of their duties
  • Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
  • Administration and monitoring of anesthesia
  • Performance of routine surgery, focusing on high-volume high-quality spay/neuter
  • Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
  • Interpretation of laboratory data and radiographs
  • Assist in placement and euthanasia decisions
  • Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy
  • Maintain accurate and complete medical records, including computer data entry
  • Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
  • Necropsy examinations of deceased animals
  • Work with the medical director to ensure compliance with relevant state law and city code
  • Other duties as assigned by the Medical Director

Qualifications and Required Skills:

  • DVM, VMD, or equivalent degree.
  • Licensure in NYS to practice veterinary medicine.
  • Previous clinical experience, particularly in shelters, preferred but not required.
  • Strong surgical and diagnostic skills
  • Interest in and understanding of shelter medicine, epidemiology, and herd health.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have a valid NYS driver's license.
  • Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.

Medical and surgical care in a high volume setting is physically and emotionally demanding.

Euthanasia is performed in the facility and euthanasia decisions are a specific job task

Reports to: Medical Director.

Overtime: This position is exempt from overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Volunteer Manager

Definition: Provides leadership and direction for the Volunteer Department and staff. Develop, implement and oversee the programming, recruitment, scheduling, training, placement, management, recognition and administration of the volunteer program including interns and staff. She/he must consistently demonstrate the highest degree of professionalism and be able to represent Animal Care & Control of NYC (AC&C) effectively while maintaining confidentiality as required.

Examples of Duties and Responsibilities:

  • Recruit, train, place, supervise and retain volunteers and interns for the continuation and growth of the volunteer program.
  • Develop and maintain volunteer training programs.
  • Directly supervise Volunteer Liaisons and Assistant. This includes, but is not limited to, setting their work schedule; providing training, resources and support; establishing goals and objectives; and providing frequent feedback regarding their work performance.
  • Maintain AC&C Volunteer Orientation Program, including policies and procedures, rules and regulations and other necessary information.
  • Maintain proper volunteer records, including applications, database files and statistics on all volunteers and interns.
  • Recruit and schedule volunteers for off-site and fundraising events including the mobile adoption centers.
  • Collaborate with other departments to optimize value of volunteers.
  • Develop, organize and host volunteer recognition and appreciation efforts including seeking outside sources of funding to contribute.
  • Create and publish newsletters and program reports regarding the activities of the program.
  • Develop annual recruiting, participation and program implementation goals and measurements.
  • Monitor safety issues among volunteers and take immediate action to correct hazards, including proper training of volunteers or re-classifying levels of competency to handle animals.
  • Develop and foster supportive working relationship between AC&C staff and volunteers, including resolution of conflict.
  • Build and maintain relationships with AC&C partner organizations.
  • Other duties as assigned.

Qualifications and Required Skills:

  • Bachelor’s degree preferred; high school diploma required.
  • Ability to work flexible hours and days, including nights and weekends, as needed.
  • At least two years of management-level responsibility within an active volunteer program or related experience.
  • Ability to interact with animals in a calm and non-threatening manner.
  • Demonstrated leadership and team-building qualities.
  • Excellent verbal and written communication skills, interpersonal and interview skills to successfully recruit and train volunteers.
  • Working knowledge of Excel, PowerPoint and Microsoft applications, plus ability to learn new computer programs.
  • Ability to plan and operate within a budget.

Work Environment: This position will work primarily at AC&C headquarters but also the three care centers and off site events. The ability to adapt to changes in the work environment is necessary, including to manage competing demands and handle frequent change, delays or unexpected events. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment may be very loud. Traveling between facilities is required. Must be able to lift and move up to 25 pounds.

Reports to: Senior Manager, Program Operations

Overtime:This position is exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Volunteer Program Assistant

Definition:The Volunteer Program Assistant is responsible for providing administrative support to the Volunteer Program.

Examples of Duties and Responsibilities:

  • Help schedule, prepare for and organize monthly volunteer orientations.
  • Increase targeted recruitment efforts for our Brooklyn, Manhattan, and Staten Island Animal Care Centers.
  • Post and distribute flyers to outside vendors, recreation centers, community centers, schools, etc.
  • Assist with volunteer database management.
  • Provide technical support and troubleshooting for volunteers.
  • On-boarding of and provide support for new volunteers and applicants.
  • Process volunteer training and communicate progress to new and existing volunteers.
  • Communicate with inactive volunteers and routinely clean up our volunteer database.
  • Assist with retention and recognition efforts throughout the term. 
  • Assist in the scheduling and communication of regular volunteer meetings and trainings throughout the year.
  • Help with current forms of communication and make recommendations for improvements.
  • Other duties as assigned by the Volunteer Manager.

Qualifications and Required Skills:

  • High School Diploma or GED. 
  • Proficiency in Microsoft Outlook, Excel and Word; capable of learning database software.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Ability to multi-task and remain organized.
  • Strong verbal and written communication skills.

Work Environment: This position will work from our Headquarters and Manhattan Locations and works Tuesday through Saturday.  This position may require local travel amongst AC&C locations and events. Candidate must have ability to work in an animal facility where euthanasia is performed. While performing the duties of the job, the employee maybe exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to:Volunteer Manager

Overtime:This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.