ACC offers compassion and understanding to owners who relinquish their pets and a warm welcome to the animals that are being entrusted to our care. Before beginning the process of surrendering your pet, check out our surrender prevention options.

If you are having difficulty keeping your animal, please fill out this questionnaire. An Admissions Counselor will contact you within 2 to 3 business days to discuss the best options for you and your pet. 

If alternative options do not address the circumstances you are experiencing and you still need to surrender your pet, it is important to follow the steps below:

Step 1

Please consider scheduling an appointment to bring in your animal so that ACC can provide you the best and fastest service. Your online appointment form will ask for general information about your pet. Pet background profile forms and veterinary records are critical to doing the best we can for your pet. The more we know about your pet, the more likely we will be able to place them into a new home.

You may also bring in your pet without an appointment. However, without an appointment wait times will vary and may be extensive.

Step 2

Wait for our call. This is important. Though we know you may feel you have to surrender your pet right away, ACC works very hard to ensure that we have the time and space for new animals before they come in. Bringing your pet in without an appointment can result in stress for your pet, a longer stay in the shelter, and may even negatively affect his or her chances of being placed.

Your Appointment

  • Your appointment will take approximately 30-45 minutes and will include a health exam and behavior evaluation of your pet. Your pet’s placement in our adoption centers is based on a variety of factors, including the results of the exam and evaluation.
  • After all information about your pet has been gathered and the animal evaluation completed, we will discuss your options with you so you can make the best decision for you and your pet.
  • Complete and print out the required corresponding dog or cat background profile form and bring it, a copy of your pet’s veterinary records and photo identification with you to your appointment.
  • Be sure that dogs are on leashes and cats or other small animals are in carriers.
  • Cost to surrender – $10 per animal with an appointment and $35 without an appointment. This fee will be put toward the cost of your pet’s care during their stay with us.

*If your animal has bitten or broken skin in the last 10 days, please let us know so we can follow the right steps to protect your pet and others.

Turning in a Stray

During the summer months, our Care Centers are often packed with surrendered cats and kittens. Bringing in a stray cat may not be in his/her best interest if the cat appears healthy and thriving in the community. Please see our flyer for help deciding what to do with a stray cat or kitten.
If you have found a stray dog with no collar, please contact 311 or bring the dog to any one of our centers.

When possible, we can also make appointments for stray pets, provided you are able to hold the animal potentially for several days. This can help us better prepare for the animal and make his or her stay as ideal as possible. If an animal comes to us as a stray, we will hold the animal for 72 hours during which time we will search through various databases for any reports of lost pets that may fit the description of that animal. If no one claims him or her after the holding period, he/she will receive a Placement Evaluation to determine next steps.

Surrender Prevention Options

ACC’s goal is to work with pet owners, empowering you to take an active role in determining the best outcome for your pets. We encourage all pet owners to consider other options for help or private rehoming prior to surrendering your pet to one of our centers. While we never turn away a pet in need, we are also here to help you keep your pet.

Owner Support

Through the ACC Admissions Department and agreements with partnering organizations, ACC is able to offer a variety of resources to assist pet owners in keeping their pets. Resources include:

  • Reduced fee routine veterinary care including spay/neuter
  • Funding for emergency veterinary care
  • Behavior advice and trainer referrals
  • Reduced fee pet boarding
  • Assistance with tenant/landlord disputes, including NYCHA issues
  • Assistance for individuals entering DHS temporary housing
  • Assistance for military deployment

To find out if ACC can help support you in keeping your pet, please contact us and let us know about your situation.

Placement Options

No one is in a better position to find your pet a new home than you are. Before exploring ACC as a potential option for your pet, we recommend you attempt to find him or her a new home yourself. Here are some tips for ensuring your pet goes to a safe new home: Rehoming Packet (PDF) – view online, or download and print.
The easiest way to rehome your pet is to promote your animal for adoption online. Before scheduling an appointment, visit the following websites to get your pet adopted without the stress of being in a care center.

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Other Placement Options

ACC also has several other options for pet owners who can no longer keep their pet but are reluctant to surrender him or her to a shelter. Through our deferred intakes program, ACC is able to seek placement for your animal while he or she remains in the comfort of your home. We are also able to match certain types of pets directly with private rescue organizations that may be interested in receiving them. For more information, please contact our Admissions Department.